UJET

Pros: I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users

Cons: None so far, my experience with UJET is great

Pros: What I like the most is that the feature, where it's not complicated to use.

Cons: the least I like in Ujet is there is no feature showing the call history.

Pros: We use it as a tool to call and to receive calls.

Cons: Sometimes we are experiencing some glitches or bugs that slowers down our service level

Pros: I like using it since it is part of my job

Cons: There is a lot of bugs and errors. Sometimes it is very slow

Pros: Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate.

Cons: I haven't deal any hassle when using ujet. I love how it works.

Pros: I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes.

Cons: Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change.

Pros: I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful.

Cons: The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed.

Pros: I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed!

Cons: None so far as it serves its purpose. Haven't encountered ang issues yet.

Pros: UJET was very easy and convenient to use. It is already a year since I started using UJET and so far there is no problem that I experienced.

Cons: There's nothing that I don't like in UJET. All features are easy to access.

Pros: I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.

Cons: I don't have any negative comments about it.

Pros: You can see the time avail and also you can easily change your auxes

Cons: Ujet has UI concerns needs to be adjusted.

Pros: Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.

Cons: In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.

Pros: I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.

Cons: I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.

Pros: I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone!

Cons: In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting.

Pros: The thing that I really like the most in Ujet is regarding about the calls that i'm receiving

Cons: The thing that I least like about Ujet is the UI design

Pros: Ujet is easy to use and user friendly, navigate well and clear sound

Cons: none so far, Ujet is easy to use and user friendly, navigate well and clear sound

Pros: Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g

Cons: It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

Pros: What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start

Cons: For me there is no reason to like least Ujet since I'm using it 5 days a week for 8 hours a day. Very smooth to used a user friendly

Pros: It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

Cons: There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis.

Pros: Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

Cons: Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

Pros: On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

Cons: I relly like this kind of tool it was very easy to use and i already suggest this on the other company

Pros: Reporting is excellent, Routing is very easy, Creating teams and users.

Cons: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.