Rating
4.6
140 reviews
Starting price
$80
Per Year
Categories
15
Founded
2015
Employees
350
Funding
183.2M
Series D
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
424
Organic visits / mo
839
Running 12 ads on LinkedIn as ujet.cx - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(140 reviews)
Ujet resolves almost every problem in my everyday workout.
Pros: Its fastness, I use Ujet every day and I really like working with this platform.
Cons: The unique thing I do not like about Ujet is that it does not have noise suppression.
Danicelis R. · Customer service representative · Consumer Services · August 16, 2024
It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide.
Pros: Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET.
Cons: Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter.
Scarlet P. · Customer support · Transportation/Trucking/Railroad · August 14, 2024
| Category | Page | Rank | Placement |
|---|---|---|---|
| Telemarketing | 1 | 13 | - |
| Auto Dialer | 2 | 2 |
Domain confidence 99%
Overall Experience with Ujet was great and hoping for to still use it in the future.
Pros: Ujet allows us to interact with our guest and host to help them with their concerns.
Cons: What I like least about Ujet is none so far since it is very effective software to use.
Jeff S. · Customer Service Representative · Outsourcing/Offshoring · June 5, 2024
Pros: I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users
Cons: None so far, my experience with UJET is great
Jannice Gwen A. · Subject Matter Expert · Transportation/Trucking/Railroad · May 30, 2024
Pros: What I like the most is that the feature, where it's not complicated to use.
Cons: the least I like in Ujet is there is no feature showing the call history.
Anonymous User · Customer Service Representative · Outsourcing/Offshoring · May 27, 2024
ujet is our tool that helped me become what i am today in my job. very easy to use and to teach
Pros: We use it as a tool to call and to receive calls.
Cons: Sometimes we are experiencing some glitches or bugs that slowers down our service level
Eleanor D. · Team Leader · Telecommunications · May 19, 2024
Overall it is very good very convenient in my job
Pros: I like using it since it is part of my job
Cons: There is a lot of bugs and errors. Sometimes it is very slow
Jenelyn P. · Customer service representative · Telecommunications · May 14, 2024
As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more. This product could lead me to a top agent because it can made me more productive at work.
Pros: Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate.
Cons: I haven't deal any hassle when using ujet. I love how it works.
Louie Jay R. · Customer service representative · Outsourcing/Offshoring · March 26, 2024
Great Experience, with UJET easy access and fun to use.
Pros: I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes.
Cons: Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change.
Jenero Jan V. · Customer Service Representative · Telecommunications · March 4, 2024
I love Ujet's user-friendly interface and the new update makes it even greater great!
Pros: I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful.
Cons: The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed.
Pamela S. · Agent · Consumer Services · February 20, 2024
UJET increases my daily productivity in workloads, easy access in call monitoring and provides efficient data reports. Remarkably useful for everyday use.
Pros: I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed!
Cons: None so far as it serves its purpose. Haven't encountered ang issues yet.
Jomasel A. · Supervisor · Consumer Services · December 12, 2023
Pros: UJET was very easy and convenient to use. It is already a year since I started using UJET and so far there is no problem that I experienced.
Cons: There's nothing that I don't like in UJET. All features are easy to access.
Justin Kyle B. · Customer Service Representetative · Outsourcing/Offshoring · November 30, 2023
Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.
Pros: I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.
Cons: I don't have any negative comments about it.
Yeiry G. · Back up Supervisor · Consumer Services · November 28, 2023
It helps me alot regarding about the call management.
Pros: You can see the time avail and also you can easily change your auxes
Cons: Ujet has UI concerns needs to be adjusted.
Jonnylou T. · Agent · Automotive · November 14, 2023
Over all experienced was extremely helpful this gave a high customer service experience on my customer it easy to use specially the tools on it.
Pros: Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.
Cons: In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.
Edgar B. · Customer Service Representative · Consumer Services · November 14, 2023
My overall experience is great, and I use it every day with no hassle.
Pros: I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.
Cons: I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.
lyka angelic b. · customer service support · Consumer Services · November 14, 2023
Pros: I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone!
Cons: In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting.
Johnrey B. · Team Leader · Computer & Network Security · November 13, 2023
Pros: The thing that I really like the most in Ujet is regarding about the calls that i'm receiving
Cons: The thing that I least like about Ujet is the UI design
Raine Leonard C. · Agent · Consumer Goods · November 11, 2023
Ujet is powerful tool that we use calling our customer
Pros: Ujet is easy to use and user friendly, navigate well and clear sound
Cons: none so far, Ujet is easy to use and user friendly, navigate well and clear sound
Christian N. · Customer Support Rep · Consumer Services · November 1, 2023
Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy.
Pros: Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g
Cons: It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.
Destiny B. · Customer Service Support · Consumer Services · October 31, 2023
My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet.
Pros: What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start
Cons: For me there is no reason to like least Ujet since I'm using it 5 days a week for 8 hours a day. Very smooth to used a user friendly
Daryll Jane O. · Customer Service Represenative · Consumer Services · October 22, 2023
As a daily UJET user, I highly prefer to use this continuously.
Pros: It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.
Cons: There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis.
Khim Cate G. · Customer Service Representative · Telecommunications · October 22, 2023
Easy to use, We can track our daily calls and time allotted on each calls.
Pros: Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.
Cons: Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.
argel m. · call center agent · Telecommunications · October 21, 2023
My over all experience on this tool was very good
Pros: On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use
Cons: I relly like this kind of tool it was very easy to use and i already suggest this on the other company
Jonnel O. · Customer Service Representative · Consumer Services · October 21, 2023
everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.
Pros: Reporting is excellent, Routing is very easy, Creating teams and users.
Cons: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.
Mohamed A. · Senior Workforce/Data Analyst · Telecommunications · October 14, 2022
| Customer Support | 2 | 2 | - |
| IVR | 2 | 3 | Shortlist |
| Customer Communications Management | 2 | 19 | - |
| Telephony | 2 | 19 | Shortlist |
| Call Recording | 2 | 20 | - |
| Call Center | 2 | 23 | - |
| VoIP | 2 | 25 | - |
| Contact Center | 2 | 26 | Shortlist |
| Live Chat | 2 | 30 | - |
| Help Desk | 2 | 31 | - |
| Customer Service | 2 | 35 | Shortlist |
| Customer Engagement | 2 | 47 | Shortlist |
| Customer Experience | 2 | 50 | Shortlist |