WalkMe

Pros: L'implémentation a été excellente et nous avons pu améliorer de manière significative l'expérience utilisateur

Cons: l’outil a des fonctionnalités beaucoup moins accessibles à l’utilisateur lambda disposant de connaissances techniques limitées.

Pros: like google, the simplistic but streamlined design

Cons: I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else

Pros: Walkme has multi step guided experience that helps users understand critical user journeys. Another thing I like about walkme is that it allows end users to create content and not always rely on the technical teams to help with content creation.

Cons: Walkme UI components sometimes are a nuiance while creating or updating records. Setting up content is not easy and the content creation takes a lot of time.

Pros: The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.

Cons: They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.

Pros: I really like that WalkMe supported the adoption and initially felt easy to implement on the web and mobile devices. Years ago, it was one of the first applications in the market that companies could utilize to increase adoption, support, and growth. I think it's a decent application, just not the best.

Cons: WalkMe was fairly easy to set up on desktop devices, but it was difficult to implement from a mobile-first or responsive standpoint (similar to difficulty with Pendo on mobile). I hope that the features and ease of use have significantly changed to reduce the time to market.

Pros: Software estremamente versatile e in grado di offrire un supporto personalizzato in linea e in tempo reale a fronte di qualsiasi esigenza.

Cons: Il software richiede un importante lavoro di "setup"

Pros: WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training.

Cons: Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping.

Pros: It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups

Cons: It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team.

Pros: It's a nice concept to have context sensitive help

Cons: Requires a dedicated staff member and takes months to do a basic help system, which becomes obsolete with every release of our product.

Pros: WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need.

Cons: WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build.

Pros: It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item.

Cons: the only con is that we cannot host any resources like videos and documents, we can only add their private links.

Pros: The system has an extremely deep rules engine that allows you to create a solution for pretty much all use cases. We have not come across anything that the system does not have several options to choose from to solve our problems

Cons: You will need a committed staff member or team to champion the product from the beginning. Given the nature of our specific software, there was a steep learning curve, however we can now create solutions faster than the Marketing team can produce an EDM.

Pros: WalkMe is an incredibly powerful tool that allows deep integration with your website or software.

Cons: This product is very costly, putting it out of reach for most small businesses.

Pros: Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe.

Cons: The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it.

Pros: At a glance, does what it needs to and helps guide users for learning complicated applications. There are a lot of use cases for it.

Cons: The recording aspect can be a bit of a challenge getting past legal departments that have various contracts and proprietary information to withhold.

Pros: The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool.

Cons: Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it.

Pros: This has extremely high potential. If the time is taken to build out processes then it will make data entry from an employee easier.

Cons: If there is no one to dedicate their time to building out processes then it will take forever to get done.

Pros: My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Cons: Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Pros: It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!

Cons: Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen.

Pros: The features are amazing and really helpful to users on your website once implemented.

Cons: Hard to set up and not very user-friendly.

Pros: Prior to implementing WalkMe my customers would ask questions then my support staff would answer them on a case by case basis. Now however, if a customer needs assistance with a particular task we create a live walk-through for them so that our library of walk-throughs is being built around customer service.

Cons: I would recommend any user attempting to write engaging walk-throughs for the web to have a basic understanding of css and Jquery selectors.

Pros: Nothing truly redeeming here. I find the pop up to be super annoying

Cons: There is nothing helpful in the pop up showing up on my SFDC. Once activated, it doesn't allow you to leave until you are done with all of the little pop up screens. It is a useless piece of tech

Pros: There are endless ways in which you can get users engaged with your platform.

Cons: The reporting. There's a lot you can learn from it, but I'd like to see some more detail about how long people spent.