Zonka Feedback

Pros: I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

Cons: The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

Pros: The ease with which you can develop a survey and distribute to customers

Cons: The data analytics provided is okay but does not meet the needs of our organization

Pros: taking offline surveys, and customer service

Cons: restriction on number of device logins, and an admin can delete an account owner- which can create problems with viewing billing and canceling

Pros: Grâce aux modèles extrêmement utiles et bien pensés de Zonka , j'aime pouvoir créer une enquête de collecte de commentaires en quelques minutes plutôt qu'en quelques heures .J'aime l' idée que le créateur du formulaire puisse être simple mais vraiment efficace et puissant lors de la création des formulaires pour recueillir les commentaires.L'une des meilleures idées du marché est l' étude Net Promoter Score de style Zonka .J'aime aussi que Zonka ait une fonctionnalité qui permet des sondages hors ligne .

Cons: Rien pour le moment.L' outil était vraiment incroyable pour mon équipe de marketing et d'exploitation .Très rapidement et facilement, nous avons pu mener des enquêtes de recherche .L' équipe est également utile pour la mise en œuvre et l' expérience est excellente. Mais j'espère voir une marketing pour zonka

Pros: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

Cons: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Pros: La versatilidad y casos de uso, principalmente. Adicionalmente, tiene un UX súper chévere para quien completa las encuestas.

Cons: No puedo compartir los resultados con los jefes que me reportan pues al ingresar a la plataforma, tienen acceso a todas las demás. Esto me evita manejar la confidencialidad de la información.

Pros: It has many predefined feedback questions and templates, NPS, etc. So if that's what you want, you can get started quickly.

Cons: Features for creating general purpose surveys and forms can be improved, although I have to admit it is not its primary purpose.

Pros: Easy using not only for me and for my team who can send a lot of servey every day, every week for our team members and clients in order to make our company more better better.

Cons: I thinking SMS as I only choose Email for my case at the moment.

Pros: The available templates make the survey creation process quick and simple . You can select whether the surveys are to be anonymous or not and the process of colleting the feedback is also really easy .

Cons: While you can change the background theme , your options are limited .The overall color selection on Zonka Feedback could be richer .

Pros: Easy of use, customization flexibility, api and customer support

Cons: until now I have no complaints about the product.

Pros: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want

Cons: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited

Pros: Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform.

Cons: A few of the things I miss on the platform: - Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically) - An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions)

Pros: There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized.

Cons: Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep!

Pros: I loved the SMS function and the ability to design my own survey

Cons: Loved It All. I don't see negatives in this software so far

Pros: I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful!

Cons: One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid!

Pros: (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

Cons: (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Pros: It is a fantastic tool to get some feedback from customers. The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator

Cons: Sometimes I think the interface might be improved a little.

Pros: Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Cons: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch.

Pros: its easy to setup and use within few hours you have you own customer feedback tool. love it

Cons: until now nothing to say - it works for our needs perfect

Pros: The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.

Cons: There is a small learning curve for the customization and implementation components, but that's hardly a negative.

Pros: I couldn't believe the timing for this product. We had been looking for a tool like this for a long time and it just fell in our lap.

Cons: In truth, we've only just secured it, so I can't really comment on what I don't like about it yet.

Pros: There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

Cons: I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.