Rating
4.7
37 reviews
Starting price
$15
Per User
Categories
5
Founded
2024
Employees
5
Funding
150K
Seed
At ThriveDesk, we believe there is always a better way to to manage customer success. ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day. Simple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support. - Shared Inbox - Live chat - Knowledge base - Community - Deep WooCommerce integration - Advanced reporting - And much more...
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
2,197
Organic visits / mo
276
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(37 reviews)
My overall experience with ThriveDesk has been largely positive, particularly when it comes to managing customer tickets and inboxes. The system is clearly designed with these critical functionalities in mind, and it does them well.
Pros: What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. The real-time chat/messaging feature is another significant advantage, as it enables immediate customer-agent interactions for quick issue resolution.
Cons: The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems
JH T. · Cofounder · Events Services · October 30, 2023
Overall, I am very happy with the ThriveDesk ticketing system & support software. I can tell that the system will be even more powerful once a few Shopify features & Live-Chat app goes live! Excited for the future!
Pros: I really like the entire customer support platform. It works well for things like customer emails & messaging + keeping track of tickets.
Cons: I wouldn’t consider this a Con, but more like a feature request. I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.I also wish they had a Live Chat App - so I can be notified about chats in real-time on mobile phone.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Support | 2 | 33 | Shortlist |
Domain confidence 99%
Anonymous User · President · Consumer Goods · October 16, 2023
Onbaording was fast and easy, support has been incredibly responsive, and new features are being launched regulalry.
Pros: Versatility of offering solutions. Email, Portal, Live Chat...it makes it really easy for clients to raise their hand for the support they need.
Cons: Missing some of the features other solutions have....but they are on the roadmap, so will be patient for them to arrive. There are too many pros to leave.
John B. · Creative Director · Marketing and Advertising · July 19, 2023
Pros: $7c
Cons: None, improvements have been consistent since launch.
Zack E. · Owner · Marketing and Advertising · June 1, 2023
Suitable for such an affordable platform. Robust features out of the box and tons of integrations.
Pros: The team is always ready to collaborate and help along the way, the product is clean and the modern interface helps a lot.
Cons: For now, no native mobile notifications are the only drawback. Honestly, the platform is excellent.
Francisco O. · Director · Computer Software · September 12, 2022
Overall experience is smooth and above average.
Pros: I like most in thrivedesk is community, which is a complete solution of forum and customer engagement.
Cons: what i least like about this is community needs to be improved with more features like other focused commmunity platforms, team gave a positive respons on developing more features.
Unesh G. · Owner · Information Technology and Services · August 31, 2022
This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team
Pros: Quality Products, An All-in-One Support Solution, Great Support
Cons: Community, not many features yet but I know ThriveDesk team will update it very quickly
Hoang N. · CEO · Computer Software · August 4, 2022
It was so easy to use and has lots of functions to help you support your customers success.
Pros: Help desk solution that has everything you need in the one place.
Cons: At this point in time it looked good. Simple to use and no issues.
Josh v. · Owner · Marketing and Advertising · August 4, 2022
Good
Pros: Personal In-boxing system and their own support system for their software.
Cons: Personal Inbox system and enhance Customer Relationship management
Ashraf Z. · Chief Executive Officer · Computer Software · July 23, 2022
Pros: How it helped me and my team to organize and manage our customer support proccess, and how that helped me making my life much easier
Cons: Some minor initial problems due in the first version, obviously due to be a young platform.
Luis S. · CEO · Legal Services · July 14, 2022
Pros: ThriveDesk is a well-thought tool with a very user-friendly interface. It didn't take me long to setup my account and everything worked exactly as it should. The support team are very helpful and quick to respond. There have been consistent updates to the software with regular bug-fixes and new features added. The biggest plus in my opinion is that the team behind it seem to be very committed to their product and are actively engaged with their customer community.
Cons: Being a new player in this space Thrivedesk was initially a work in progress but since the recent release of version 2.0 I feel it has everything I need and more. I'm not yet making use of the Community and Knowledge Base features so I'm not sure about those.
Bimbisara P. · Web Designer · Design · July 13, 2022
Pros: Live Chat, CRM, Suppor System, Ticketing
Cons: This software is very user friendly, and I recommend it.
Raisul M. · Founder, CEO · Computer Software · July 13, 2022
Pros: The thing I liked most is the User Experience. The design is super clean and trendy. Switching to another page is smooth and fast. This is important to save time navigating and tp train an employee. All the best the software.
Cons: I miss a dark theme here. This is pretty common for applications now. The way the application is designed I am sure they have kept the way to add themes. Looking forward to seeing it.
Mohammad Asif N. · Senir Software Developer · Real Estate · July 13, 2022
I am so lucky to meet ThriveDesk that helped me manage my customers easily
Pros: I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.
Cons: The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns.
Mohammad B. · FOUNDER & CEO · Information Technology and Services · June 12, 2022
Overall, great ex[efience - satisfied
Pros: I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well.
Cons: Text auto-correct feature is not implmented yet. I hope it will implemented soon.
Nazmul N. · CEO · Market Research · June 6, 2022
Pros: They really stand behind their product and constantly pushing it forward. Its getting better every day! I can now have all my customers tickets in one place - thats peace of mind.
Cons: Still a little eary stage - for example there is no search function within the tickets.
Marius T. · CMO · Retail · March 30, 2022
I'm excited to see how this software develops!
Pros: ThriveDesk integrates with Autonami, the CRM created by WooFunnels, and it appears to be an excellent solution for managing customer support.
Cons: Since I'm just getting started, I haven't encountered any issues. Initial setup seems to be going smoothly, and the dashboard is quite intuitive.
Stacy F. · CEO · Publishing · January 9, 2022
Easy to share files right from the chat widget and send chat transcripts to your customers as soon as the chat ends. It saves time and helps you respond quickly.
Pros: ThriveDesk is a simple and easy-to-use tool that will increase your customer support. Live Chat, a shared inbox and a community feature make ThriveDesk a complete help desk solution.
Cons: So far, so good. I haven't found anything yet.
Sandeep N. · Designer and Marketer · Marketing and Advertising · October 21, 2021
I think ThriveDesk has a lot of potential to become a solid HelpDesk system, with its rich of features and speed of development.
Pros: I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk. I also like that ThriveDesk comes with a lot of features. Apart from the shared inbox, there are knowledge base and most importantly the Community feature.
Cons: Many features that are very thrilling at ThriveDesk are currently in the Roadmap. I look forward excitedly to these, but I also hope these would be available there now.
Hoang P. · Freelancer · E-Learning · October 21, 2021
Pros: From the sign up to onboarding to setting things up and then finding different features, it was an awesome experience. The ease of moving between various sections of the app is a breeze.
Cons: Don't have any cons as yet since the app covers pretty much all three critical channels for customer support. Chat, Inbox, and community features are nice, although one would have to subscribe to a higher plans to get all the features...
Anil A. · Founder · Marketing and Advertising · October 21, 2021
Pros: ThriveDesk provides a support platform for freelancers. I have been using ThriveDesk for a short time and I am very happy with this product. One of the best features is the ability to set up mailboxes for different support aspects. This allows me to respond to my clients efficiently and effectively. The product UI is well thought out and quite intuitive, requiring minimal training/hand-holding. Add to that an excellent support team and supportive community.I am very positive about the product and would recommend it to anyone.
Cons: ThriveDesk has little that I don't like about it. Some features are still in the development phase, but the team behind the product is working tirelessly to release them according to the roadmap.
Punardeep S. · Owner · Health, Wellness and Fitness · October 21, 2021
Pros: ThriveDesk is very easy to use with clean design and user interface.It is pretty straightforward and there is zero learning curve. I was surprised toi see how easy it is to configure and set up mailboxes for whatever you need. It helps you keep everything separate and organized.
Cons: As the product s new, there are some features still missing, but these features are in RoadMap.
Md. R. · Senior Manager · Investment Banking · October 20, 2021
Looks interesting. I am looking forward to explore the Community and Learn LMS features of thrive.
Pros: I like the simplicity of ThriveDesk and the tools it has for us to engage in customer support like shared inbox, live chat, and community. I also like that the team is passionate and driven.
Cons: There is just three inboxes as part of the Starter plan. It would be nice to have art least 15-20 to ensure teams across the organization can work on multiple projects/divisions.
Anonymous User · President · Education Management · October 20, 2021
We have changed support platforms several times to try to find one that unifies the most channels to interact and help our customers. ThriveDesk does this very efficiently, as it connects the most common two (email and live chat) along with the e-commerce orders.
Pros: It integrates to woocommerce just by installing a plugin; this allowed us to identify each customer faster, and tell straight away what type of support they needed
Cons: That the knowledgebase is still not implemented (although we can sync to a given post type in WordPress, so if we had our own kb in WP we could use this instead)
David S. · Director of Installation · Construction · October 20, 2021
Finally I have a support system I can afford. It's easy to use, setup and manage. I love that tag, assign and set a status on a ticket in a second. The system is very responsive as well, it makes it a breeze to work with!
Pros: Ease of use, setup and the user interface. It's very easy to use and understand.
Cons: I've been working with other support software like Jira and Kaseya, so of course I'm missing a few features. But for the entreprenour or the smaller company it's way more then enough. And they are working hard on implementing more features, so I feel confident about the future!
Vincent D. · CEO · Information Technology and Services · October 20, 2021
| 3 |
| 36 |
- |
| Help Desk | 3 | 39 | - |
| Customer Service | 4 | 14 | - |
| Customer Experience | 4 | 37 | - |