Rating
4.5
87 reviews
Starting price
$29
Per User
Categories
9
Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration. Groove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
6,812
Organic visits / mo
3,920
SEMrush reports no paid spend for this domain, but Google confirms 20 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
20
as Mantra Band, LLC
Active now
0
last 14 days
Advertising since
Feb 2025
11 mo running
Last seen
Jan 2026
Running 5 ads on LinkedIn as Groove - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(87 reviews)
Pros: Sleek UI, and the fact that Groove has a knowledge base that you can publish to users is a really nice bonus.
Cons: Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag.
Josh S. · IT Coordinator · Legal Services · May 29, 2025
GrooveHQ has been there for us for years and continues to innovate!
Pros: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"
Cons: No live phone support. this makes it hard for us to deal with immediate issues we may have.
Brady B. M. · CEO · Health, Wellness and Fitness · November 21, 2024
Overall, I think that it has been a good tool for our team.
Pros:
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Success | 2 | 11 | - |
| Issue Tracking | 2 | 26 |
Domain confidence 99%
Cons: Needs a contact book and hard to forward email within organization, forwarding or sending to 2 addresses does not seem to work well.
Carrie H. · Board and Vendor Relations · Commercial Real Estate · September 10, 2024
Overall, my experience with Groove has been great! It's made emailing a lot more easier and feel more organized.
Pros: I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location
Cons: Theres not anything that I currently dislike about Groove.
Emily M. · Homeowner Support · Non-Profit Organization Management · September 10, 2024
It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses.
Pros: To be able to work as a team and be able to jump in and help out if they are out.
Cons: There is nothing that I don't like about Groove.
Amy I. · Homeowner Support · Management Consulting · September 10, 2024
I personally like Groove and it is very user friendly, I have always been an outlook user but the transition was easy.
Pros: The read confirmation function and the post it notes - helps us communicate internally without the client seeing.
Cons: Not being able to reply to an earlier thread of conversation.
Kelly M. · Board Support · Management Consulting · September 10, 2024
Great collaboration tool that helped achieve the goals set within the company.
Pros: Great way for multiple people to collaborate as one.
Cons: Not many people within the company were familiar with it or had used it in the past.
Loganne Y. · Ultrasound Technologist · Hospital & Health Care · September 9, 2024
It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons.
Pros: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful.
Cons: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you.
Jaap K. · Director · Staffing and Recruiting · August 29, 2024
Pros: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations.
Cons: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years
Joseph K. · Director · Consumer Services · August 8, 2024
The overall experience with Groove was fantastic. It's a great product for the price and we were very pleased with the product from start to finish.
Pros: Ease of use, quick and effective customer support. Modern feeling UI.
Cons: I didn't have any cons to using Groove that I can think of.
Bryson S. · Systems Administrator · Construction · August 5, 2024
Super easy to get set up and their customer support is the most helpful
Pros: Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond.
Cons: There was a cosmetic feature lacking from their software but after a quick chat with their customer support, they added the feature we were missing within a week!
Francois D. · Developer · Computer Software · August 1, 2024
Pros: Groove HQ is designed with simplicity in mind, making it easy for teams to onboard and use without extensive training.
Cons: While Groove is generally user-friendly, mastering its more advanced features like automation rules and integrations may require a bit of a learning curve for some users.
Thomas R. · IT Support Engineer · Telecommunications · June 17, 2024
Pros: User friendly, track tickets easily and monitor agent performance.
Cons: So far there is noting i hate about Groove.
Terence M. · Technical Manager · Computer & Network Security · June 5, 2024
Pros: Very friendly user interface and navigation.
Cons: I don't have complaints with the product.
Cedrick Z. · Help Desk · Information Technology and Services · June 3, 2024
Pros: If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on.
Cons: Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-)
Anonymous User · CEO · Information Technology and Services · May 23, 2024
Overall, Groove has been pleasant and has accomplished our main goal of gaining visibility into the requests coming to our team and allowing members to assist in the event someone is out of the office.
Pros: Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! Even though we aren't using the platform in it's true intent of a "ticketing" like system. It has still managed to help us with our number one priority of allowing our team to fully support each other without having to create and manage several shared mailboxes in Outlook. The Groove support team has been helpful when needed. Overall, we would recommend this platform to other businesses.
Cons: Groove lacks the capacity to export the data analytics provided in the report’s dashboard. This would be SUPER beneficial going forward!
Lauren K. · Financial Analyst · Electrical/Electronic Manufacturing · February 13, 2024
Pros: * Easy to setup * Easy for team members to use * Simplicity is the ultimate sophistication
Cons: Absolutely nothing - the team and company are amazing.
Jamie N. · Founder · Information Technology and Services · February 5, 2024
Very good. You keep making improvements.
Pros: The primary functionality that Groove provides (help desk, communication between users, etc…) is quite good.
Cons: Groove should be able to suggest canned or unique replies to tickets based on our content.
Micah W. · Psychosocial and Digital Care · Health, Wellness and Fitness · January 31, 2024
Awesome, from the moment we installed, we've been blown away with the platform and their willingness to listen to feedback and adapt as they go.
Pros: It's clearly made by a team who has used other platforms and know the short comings of them all. They want to make the best system possible while also keeping it fast and easy to use. We've come up against no walls with trying to use it in the way we need to and when we've asked any questions, the team is friendly, down to earth and just want to help make life easy. Shout out to Graham as well, love the work mate, thanks for the help!
Cons: Can't think of a thing. It's been great.
Ezra M. · Head of Customer Care · Information Technology and Services · January 24, 2024
Pros: The whole set up is very easy to use, the AI features was a complete game changer for my daily work. I use it daily (almost 2-3 hours working through Groove emails) and receive suggestions, summary and edit the message according to the customers I am sending it to feels great and changed the pov for our customers too as they felt communication was more personalised. New features notification helps me being always up-to-date with new implementations, and quick video explaination made a huge difference for my team too.
Cons: Not a big fan of the rating from customers
Emanuela C. · Campaign Manager · Consumer Services · January 24, 2024
Groove is the smartest "abstraction layer" over email I've seen so far. We don't think in terms of E-Mails any more (you wouldn't know there are any), but individual customer threads in a proper ticketing system.
Pros: Consider that pricing is not related to the amount of emails you receive or send. The ticket archive keeps growing, but you don't pay more over the years. That's great.
Cons: The interface is not as snappy as a desktop email client, so there is friction when you start using it. But as far as web technology is concerned, it's as good as it gets.
Ensons S. · CTO · Information Technology and Services · January 19, 2024
Pros: I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
Cons: There is actually no weakness of this software. I really like and use many of Grooves functions.
Peter H. · Enterprise Account Executive · Marketing and Advertising · June 15, 2022
Groove was recently rolled out to help with CRM management. It has been efficient in syncing with Salesforce to track communication with partners
Pros: Groove has the ability to track that emails have been opened. This is helpful for prospecting and client outreach. There is also calendar scheduling functionality that I plan to utilize further.
Cons: It would be helpful to track who specifically opened the emails that are sent, particularly if it is widely forwarded within an organization.
Evan H. · Partnerships · Marketing and Advertising · May 8, 2022
Knowledge base & ticketing system at the same tool makes the life easier with Groove.
Pros: It's easy to manage the knowledge base & ticketing system mainly for SaaS companies with Groove.
Cons: They can offer more features to customize the webpage of knowledge base.
Anonymous User · Senior Digital Marketing Associate · Computer Software · October 13, 2021
My team works with many tools but there choice is Groove as it is very user friendly.
Pros: Grrove is very easy to use works well with Salesforce. It has all the tracking features we love most.
Cons: I have nothing bad to say about Groove and we use it daily. My team likes the product very much and will continue usuing it.
ian M. · Managing Director · Information Technology and Services · June 14, 2021
Shortlist |
| Customer Satisfaction | 2 | 34 | - |
| Knowledge Base | 2 | 44 | - |
| IT Ticketing Systems | 2 | 45 | - |
| Knowledge Management | 2 | 49 | - |
| Help Desk | 2 | 50 | Shortlist |
| Customer Service | 3 | 17 | Shortlist |
| Customer Experience | 3 | 27 | - |