Groove

Pros: I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location

Cons: Theres not anything that I currently dislike about Groove.

Pros: To be able to work as a team and be able to jump in and help out if they are out.

Cons: There is nothing that I don't like about Groove.

Pros: The read confirmation function and the post it notes - helps us communicate internally without the client seeing.

Cons: Not being able to reply to an earlier thread of conversation.

Pros: Great way for multiple people to collaborate as one.

Cons: Not many people within the company were familiar with it or had used it in the past.

Pros: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful.

Cons: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you.

Pros: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations.

Cons: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years

Pros: Ease of use, quick and effective customer support. Modern feeling UI.

Cons: I didn't have any cons to using Groove that I can think of.

Pros: Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond.

Cons: There was a cosmetic feature lacking from their software but after a quick chat with their customer support, they added the feature we were missing within a week!

Pros: Groove HQ is designed with simplicity in mind, making it easy for teams to onboard and use without extensive training.

Cons: While Groove is generally user-friendly, mastering its more advanced features like automation rules and integrations may require a bit of a learning curve for some users.

Pros: User friendly, track tickets easily and monitor agent performance.

Cons: So far there is noting i hate about Groove.

Pros: Very friendly user interface and navigation.

Cons: I don't have complaints with the product.

Pros: If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on.

Cons: Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-)

Pros: Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! Even though we aren't using the platform in it's true intent of a "ticketing" like system. It has still managed to help us with our number one priority of allowing our team to fully support each other without having to create and manage several shared mailboxes in Outlook. The Groove support team has been helpful when needed. Overall, we would recommend this platform to other businesses.

Cons: Groove lacks the capacity to export the data analytics provided in the report’s dashboard. This would be SUPER beneficial going forward!

Pros: * Easy to setup * Easy for team members to use * Simplicity is the ultimate sophistication

Cons: Absolutely nothing - the team and company are amazing.

Pros: The primary functionality that Groove provides (help desk, communication between users, etc…) is quite good.

Cons: Groove should be able to suggest canned or unique replies to tickets based on our content.

Pros: It's clearly made by a team who has used other platforms and know the short comings of them all. They want to make the best system possible while also keeping it fast and easy to use. We've come up against no walls with trying to use it in the way we need to and when we've asked any questions, the team is friendly, down to earth and just want to help make life easy. Shout out to Graham as well, love the work mate, thanks for the help!

Cons: Can't think of a thing. It's been great.

Pros: The whole set up is very easy to use, the AI features was a complete game changer for my daily work. I use it daily (almost 2-3 hours working through Groove emails) and receive suggestions, summary and edit the message according to the customers I am sending it to feels great and changed the pov for our customers too as they felt communication was more personalised. New features notification helps me being always up-to-date with new implementations, and quick video explaination made a huge difference for my team too.

Cons: Not a big fan of the rating from customers

Pros: Consider that pricing is not related to the amount of emails you receive or send. The ticket archive keeps growing, but you don't pay more over the years. That's great.

Cons: The interface is not as snappy as a desktop email client, so there is friction when you start using it. But as far as web technology is concerned, it's as good as it gets.

Pros: I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.

Cons: There is actually no weakness of this software. I really like and use many of Grooves functions.

Pros: Groove has the ability to track that emails have been opened. This is helpful for prospecting and client outreach. There is also calendar scheduling functionality that I plan to utilize further.

Cons: It would be helpful to track who specifically opened the emails that are sent, particularly if it is widely forwarded within an organization.

Pros: It's easy to manage the knowledge base & ticketing system mainly for SaaS companies with Groove.

Cons: They can offer more features to customize the webpage of knowledge base.

Pros: Grrove is very easy to use works well with Salesforce. It has all the tracking features we love most.

Cons: I have nothing bad to say about Groove and we use it daily. My team likes the product very much and will continue usuing it.