Faveo Helpdesk

Pros: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally

Cons: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers

Pros: Nice Application. Easy to access, Varity of report's, Support is good. More secure because it is configured in Linux platform

Cons: Overall application design frontend not attractive because we are in AI world it should be more attractive.

Pros: The new elea assistant looks very cool and exciting! Seems like they are working on quite a few nice changes and keeping the system up to date with current times

Cons: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment"

Pros: The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure

Cons: Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance

Pros: The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support

Cons: In most cases, addressing bug in faveo helpdesk involves releasing an updated version. It also need time to contact the support before the update released

Pros: Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response

Cons: in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support

Pros: Haven't realy used it for long now, we have license sinds 2022 but only in 01-04-2025 in production. Some startup problems with Faveo. Support is nice and quick. Also like the android app.

Cons: For now its OK, haven't used it long, in time my experience grows, then you could get a fair answer.

Pros: Convenience of using the Service Desk and the support from Faveo.

Cons: Only limited options are available to the end customers login (user login) in the portal.

Pros: Its good and our company is experiencing a lot of good things.

Cons: Need to get trainings for the operations and support.

Pros: The team liked Faveo Helpdesk's ease of access and functionality. It serves its users well by helping them track the status of the tickets, as said by their personal reviews. Aside from that, Faveo's support team is one email away from resolving issues.

Cons: Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause inconvenience to the consumers.

Pros: The easy to use approach and the fast graphical interface

Cons: We haven't received any issues. There is no issue as of know

Pros: the ticketing system is working as awsome and it usability to non technical users is very good.

Cons: unable to customise notifications based on the customer.

Pros: Lightweight Not resource intensive Relief from Custom plugins

Cons: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service

Pros: Software is user friendly and easy to use for everyone as well agent and user...

Cons: Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things..

Pros: Support works fast, direct boots on ground. Quick solution and explenation

Cons: People need support, faveo helps but people still create tickets.

Pros: Immediate support from the help desk support team.

Cons: Product features which was expected is not available

Pros: Good for managing issues from client side.

Cons: the frequent version updates will affected our system workflow.

Pros: Comprehensive ticket management system User-friendly interface High level of customization Supports multiple communication channels Integration with third-party applications

Cons: The initial setup and configuration can be time-consuming Some advanced features may require a learning curve additional customization may be needed

Pros: Ticket Management, Options to Integrate with Azure AD.

Cons: The product Lacks capability to build custom workflows based on products support you offer

Pros: Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations.

Cons: Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution.

Pros: Favep Helpdesk Enterprises is a helpdesk software solution designed for medium to large businesses looking to streamline their customer support operations. With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams.

Cons: 1. automated Workflows, widgets, Task integration etc..

Pros: One of the standout features of Faveo Helpdesk is its user-friendly interface, which simplifies ticket management and streamlines customer support processes

Cons: Some users have noted limitations in Faveo Helpdesk's reporting features and occasional bugs, while also suggesting improvements in documentation and support resources.