Rating
4.5
117 reviews
Starting price
$14
Flat Rate
Categories
7
Founded
2009
Employees
72
Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data. With its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency. Faveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.
Ad spend / mo
$0
0 paid keywords
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Organic keywords
487
Organic visits / mo
91
SEMrush reports no paid spend for this domain, but Google confirms 45 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
45
as Ladybird Web Solution Pvt Ltd
Active now
7
last 14 days
Advertising since
Apr 2024
2+ yrs running
Last seen
2d ago
still active
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(117 reviews)
Such great service, good listeners to feedback and respond with newer, more improved features based on user's feedback
Pros: Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way
Cons: Still a few tweaks needed such as how the SLA validation is still under review, and room for more innovations/enhancements
Kyla A. · Operations Analyst · Consumer Goods · February 6, 2026
The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support
Pros: Faveo Helpdesk is easy to use and it offer a wide range of customization and integration with many external systems
Cons: The approval flow could be improved. More options and the ability to set conditions to mark the approver type would be needed.
Filippo D. · IT Project Manager · Machinery · January 27, 2026
Overall was great, all of my question already answered by the agent especially thanks to [sensitive content hidden] that already assist me from the beginning.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Remote Support | 2 | 16 | - |
| Issue Tracking | 2 | 18 |
Domain confidence 99%
Pros: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond)
Cons: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful.
Muhammad Luthfi A. · IT Business Analyst · Food Production · December 26, 2025
It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable
Pros: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally
Cons: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers
Naresh V. · DevOps · Information Technology and Services · November 29, 2025
Good and well, it is quite easy to access, Update and back up are easy to do .i will 8 out of 10. Nice App.
Pros: Nice Application. Easy to access, Varity of report's, Support is good. More secure because it is configured in Linux platform
Cons: Overall application design frontend not attractive because we are in AI world it should be more attractive.
Mohamed J. · IT Assistant · Financial Services · November 25, 2025
Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!
Pros: The new elea assistant looks very cool and exciting! Seems like they are working on quite a few nice changes and keeping the system up to date with current times
Cons: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment"
Dylan B. · IT · Accounting · November 23, 2025
Overall, my experience with Faveo Helpdesk has been positive. The solution provides a user-friendly interface, flexible customization options, and smooth integration with existing systems like Azure AD, which makes user and department management more efficient. While a few areas such as default templates and initial setup guidance can be improved, the platform delivers strong value in streamlining support processes and enhancing service management.
Pros: The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure
Cons: Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance
Ramesh R. · Chief Executive Consultant · Information Technology and Services · August 27, 2025
Pros: The faveo helpdesk application offers excelllent ease of use, pricing, user experience, quick response support
Cons: In most cases, addressing bug in faveo helpdesk involves releasing an updated version. It also need time to contact the support before the update released
Muhamad Wijaya A. · IT Support · Consumer Goods · August 26, 2025
Pros: Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response
Cons: in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support
timotius b. · System Engineer · Computer Software · August 4, 2025
Look and feel is good. Setting are sometimes hard to find for me as a beginner. Having sayed that, whenfound, its on a logical place, it maybe just because i am a beginner with this product.
Pros: Haven't realy used it for long now, we have license sinds 2022 but only in 01-04-2025 in production. Some startup problems with Faveo. Support is nice and quick. Also like the android app.
Cons: For now its OK, haven't used it long, in time my experience grows, then you could get a fair answer.
Barry H. · Network Specialist · Internet · April 16, 2025
Pros: Convenience of using the Service Desk and the support from Faveo.
Cons: Only limited options are available to the end customers login (user login) in the portal.
Siji C. · IT Manager · Information Technology and Services · April 10, 2025
Pros: Its good and our company is experiencing a lot of good things.
Cons: Need to get trainings for the operations and support.
Arslan R. · Senior Network Administrator · Information Technology and Services · November 28, 2024
Pros: The team liked Faveo Helpdesk's ease of access and functionality. It serves its users well by helping them track the status of the tickets, as said by their personal reviews. Aside from that, Faveo's support team is one email away from resolving issues.
Cons: Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause inconvenience to the consumers.
Lorenzo John S. · Junior Developer · Real Estate · November 25, 2024
Pros: The easy to use approach and the fast graphical interface
Cons: We haven't received any issues. There is no issue as of know
Davide C. · System Administrator · Electrical/Electronic Manufacturing · November 22, 2024
Pros: the ticketing system is working as awsome and it usability to non technical users is very good.
Cons: unable to customise notifications based on the customer.
Anoop B. · IT Manager · Information Technology and Services · November 18, 2024
Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback.
Pros: Lightweight Not resource intensive Relief from Custom plugins
Cons: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service
Saif H. · System Administration · Financial Services · November 13, 2024
It's good but still need more improvement..
Pros: Software is user friendly and easy to use for everyone as well agent and user...
Cons: Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things..
Ammar D. · Project Management · Religious Institutions · October 24, 2024
So far it works every day and helps us with funneling our different channels.
Pros: Support works fast, direct boots on ground. Quick solution and explenation
Cons: People need support, faveo helps but people still create tickets.
jeroen v. · IT · Gambling & Casinos · August 29, 2024
Pros: Immediate support from the help desk support team.
Cons: Product features which was expected is not available
Ravi Sankar N. · DGM · Information Technology and Services · August 29, 2024
Pros: Good for managing issues from client side.
Cons: the frequent version updates will affected our system workflow.
Anumol K. · A · Information Technology and Services · July 12, 2024
Faveo Helpdesk is a powerful and flexible customer support solution that can significantly improve customer service operations. Its comprehensive features, coupled with customization options and automation tools, make it a valuable asset for businesses looking to enhance their support processes. While there may be a learning curve for some of its advanced features, the overall benefits make it a worthwhile investment.
Pros: Comprehensive ticket management system User-friendly interface High level of customization Supports multiple communication channels Integration with third-party applications
Cons: The initial setup and configuration can be time-consuming Some advanced features may require a learning curve additional customization may be needed
Manjunathan G. · Architect · Information Technology and Services · July 1, 2024
Pros: Ticket Management, Options to Integrate with Azure AD.
Cons: The product Lacks capability to build custom workflows based on products support you offer
Deep Shankar Y. · Principal Consultant · Computer & Network Security · June 3, 2024
Pros: Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations.
Cons: Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution.
Adriana N. · Enterprise Processes · Information Technology and Services · May 20, 2024
Pros: Favep Helpdesk Enterprises is a helpdesk software solution designed for medium to large businesses looking to streamline their customer support operations. With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams.
Cons: 1. automated Workflows, widgets, Task integration etc..
Mohamed S. · Computer programmar · Computer Software · May 14, 2024
Pros: One of the standout features of Faveo Helpdesk is its user-friendly interface, which simplifies ticket management and streamlines customer support processes
Cons: Some users have noted limitations in Faveo Helpdesk's reporting features and occasional bugs, while also suggesting improvements in documentation and support resources.
Manikandan K. · Devops Engineer · Information Technology and Services · April 17, 2024
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| Help Desk | 2 | 38 | - |
| Knowledge Management | 2 | 38 | - |
| Customer Service | 2 | 47 | Shortlist |
| Customer Engagement | 3 | 9 | - |
| Customer Experience | 3 | 11 | - |