Chekkit

Pros: Chekkit has transformed our customer communication. With its easy-to-use live chat and text messaging features, we can interact with our clients efficiently. The ability to share files and gather reviews adds to its impressive functionality. Simple setup, user-friendly, and highly effective - a definite recommendation for all businesses seeking to upgrade their customer engagement.

Cons: Chekkit lacks few features we would like to see in future updates. More importantly, the mobile version needs improvement to match the user-friendly experience of the desktop version.

Pros: Sending picture messages is very important to us. The app is easy to learn and use but more colors or obvious differences between all the selections could help with finding features faster.

Cons: We have occasional issues with picture messages not going either to the customer or from the customer.

Pros: Above all of the great features provided by Chekkit, it is their customer support and service that really helps them shine and blows me away.Working with our representative and the team to come up with solutions to various issues is amazing. The team really understands what we are trying to accomplish with the system and work all hours of the day to make sure that we are taken care of.Find customer service like this is difficult, which makes me constantly recommend Chekkit to industry peers.

Cons: There are too many negatives with the Chekkit system, and whenever issues have happened, the team has had solutions along the way. We've broken Chekkit multiple times with the amount of engagement we get as a radio station and they constantly have our backs.The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though).

Pros: It's simple to get started and individually message my clients.

Cons: There are SEVERAL quality of life features I miss from my old software. Not having a separate contact list within Chekkit of who can and can't be messaged, having to upload a CSV every time is a huge hassle.

Pros: The detailed and focused customer support that works with you almost immediately is great! The features you get at this price is amazing.

Cons: None at this point that I can think of, the team always takes care of the issue or comes up with a solution.

Pros: Affordable and easy to use. Better support, more functional. I like the fact that you dont have to assign a conversation to others inorder for other team members to interact with that client.

Cons: Not alot. I have found it very functional and easy to use.

Pros: Easy to check reviews just not dates given

Cons: It does not date the reviews so when you go to see how many for the month you don't know the actual date

Pros: Set up was easy, great customer service and friendly staff. Features are fabulous and Chekkit does what other more expensive providers do. It was a no-brainer to switch over. There are even a couple of simple features that Chekkit has that my previous provider didn't have, that instantly made my life easier.

Cons: There is nothing about Chekkit that I don't like, so far!

Pros: It’s about a third of the cost of podium and its is very easy to get help if there’s an issue.

Cons: Nothing to dislike at this time. Would like to be able to except payments through Chekkit, but the % is to high.

Pros: We appreciate the ease of use with your product.

Cons: We do not have any issues with Chekket - we appreciate your product.

Pros: Chekkit is extremely user friendly and well worth every penny. Customers and employees alike appreciate the ease of access.

Cons: We really do not have any complaints about Chekkit. Our satisfaction level is very high.

Pros: Easy to use compared with other Chat based apps.

Cons: Attaching pictures on chat is tricky. The sizing is a bit off.

Pros: Easy to set up and implement. No downtime since we implemented over a year ago. Great value for the features and service provided.

Cons: Would like the populate function for the mobile app like the desktop version to find the templates quicker.

Pros: Notifications. Well, one thing I don't like now, is that you asked me to give you a review, and I have, but you should shorten the requirements to complete a review. I had to add all this here in order to submit it.

Cons: I get double messages from each live chat.

Pros: Operates like other software we have had for a fraction of the price.

Cons: A little sluggish at times, especially inside the app.

Pros: Setting up CHEKKIT for our business was simple and streamlined. They are always available in the very few instances that we experienced issues.

Cons: Really nothing, everything we consider important is available and consistent.

Pros: This is great platform to have a chat available on the website and send review request easily, quickly to the point.

Cons: We would like a better, bigger chat symbol on our website

Pros: Chekkit helps our technicians make it quick and easy for our customers to provide a review/feedback about their experience.

Cons: I dont have anything I dis-like about Chekkit.

Pros: It's very easy to use for both us and our clients. It's a great value!

Cons: I really have no dislikes. Compared to what we were using, can't ask for better.

Pros: I can answer most questions when I am at home or the cottage

Cons: No complaints about Chekkit at all, it does everything we need it to do

Pros: We use the live chat to give customers real time estimates. We also use text message marketing to keep in front of past clients. The most important feature are the reviews. We gain positive reviews daily using Chekkit.

Cons: We use Chekkit on a daily basis. The only drawback that I can think of is that I can’t assign a conversation to an employee exclusively.

Pros: It's easy to communicate with our customers, it's an easy way to gain reviews from customers.

Cons: nothing that comes to mind at this moment