Rating
4.9
109 reviews
Starting price
$29
Flat Rate
Categories
11
Founded
2004
Employees
1
Modern loyalty that scales with you. Preferred Patron helps Small Business, Franchise, and Enterprise brands launch fast and grow smarter—without POS changes or heavy IT. Deliver a white-label experience across app, mobile wallet, email, SMS, and kiosks so customers engage with your brand at every touchpoint. Built-in automations (welcome, birthday, lapsed win-back) and segmentation keep the right offers flowing at the right time, while advanced reporting surfaces real-time ROI, visit frequency, and customer value. Operate confidently across many stores with multi-location control: roles and permissions, standardized templates, and brand-safe guardrails that keep campaigns consistent yet flexible. Go live in minutes with no-code setup, onboard staff quickly, and expand from a single site to 100+ locations on your schedule. Preferred Patron delivers a scalable, measurable Loyalty platform—brand-safe, compliant, and built for growth.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
245
Organic visits / mo
24
SEMrush reports no paid spend for this domain, but Google confirms 8 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
8
as Preferred Patron Loyalty, LLC.
Active now
6
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
Running 1 ads on LinkedIn as Preferred Patron Loyalty - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
View on LinkedIn Ad LibraryThe shared messaging across Loyalty & Customer Engagement Platform advertisers - the validated angles to copy. See the niche →
(109 reviews)
Fantastic experience. Nothing too much trouble for the team, came back to us very promptly with answers.
Pros: We've been using Preferred Patron for a number of years and it has been an excellent service for our customer retention. [sensitive content hidden] and team went above and beyond for us and I cannot recommend them highly enough.
Cons: We have not had a bad experience in the past number of years using the Preferred Patron service. [sensitive content hidden] and team have been excellent.
John M. · CEO · Marketing and Advertising · February 19, 2026
Our overall experience with Preferred Patron has been excellent. The platform is intuitive and easy to use, the team is responsive and great to work with, and the email tool fits our needs perfectly. From setup to day-to-day use, everything has been smooth and reliable. We couldn’t be happier
Pros: We’ve had such a great experience with Preferred Patron. The platform is easy to use, the team is fantastic to work with, and the email tool is exactly what we needed to connect with our customers. It’s been the perfect fit for our business.
Cons: The reporting is solid, but we’d love to see even more advanced analytics in the future. Other than that, nothing.
Anita L. · Marketing Manager · Retail · September 5, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Engagement | 1 | 3 | Ad |
Domain confidence 98%
"I have been a customer of Preferred Patron for over 10 years. The connection the program has created between my business and my customers is fantastic. We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. This also keeps our business front of mind when they return to our area for the summer. Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty. The support team at Preferred Patron is very friendly with prompt response times. They are very patient with explanations of the system that even a low tech person like myself can understand. I highly recommend this loyalty program and the team at Preferred Patron."
Pros: Easy to set up and use. Customizable to my needs. Ongoing technical support was always prompt and friendly.
Cons: Nothing to note at this time. Preferred Patron has had a positive impact on my customer loyalty base.
Jennie M. · Owner · Food & Beverages · June 12, 2025
they have been very helpful to expand our customer base and the program been easy to use and the company has been quick on answering questions we have had. overall we highly recommend them
Pros: help expand our customer base easy to communicate with then on customer programs the referral program makes it easy to introduce new customers from our existing customers
Cons: overall the program has worked for us. in the beginning we had a handful of question that were handled by the product rep.
Brad W. · pres · Automotive · April 16, 2024
Pros: Customers love the loyalty program, works great for my business
Cons: Nothing as of now it's great. I love the program
Brian A. · Owner · Cosmetics · April 16, 2024
This has been a great experience all around. The customer support has been amazing and the set up was a breeze. Highly recommend.
Pros: Super easy to use and very user friendly - very easy to set up and great customer support
Cons: The only con would be that I wish I started using this software sooner.
Anna P. · Restaurant Manager · Food & Beverages · April 16, 2024
One of the best customer service teams. Always there for us. Great experience, highly recommend.
Pros: Easy to implement and our customers are very pleased
Cons: We have never had any issues, its a great product and very successful. I am impressed
Stan R. · CMO · Apparel & Fashion · April 11, 2024
Pros: The overall solution has been great for our business. We have seen an increase in business since using Preferred Patron.
Cons: We have no cons - we love everything about Preffered Patron.
Cindy L. · Chief Creative Officer · Consumer Goods · April 10, 2024
Great. Has been the implementation of this program much easier and cheaper than doing it ourselves.
Pros: Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace.
Cons: The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support.
Aaron D. · Operations Manager · Security and Investigations · April 9, 2024
It has delivered all that we expected and then some. We initially subscribed for month-to-month, but changed to annual since it has made a positive impact on our business.
Pros: - Easy to implement - Easy to use - very intuitive - Ease of registering new members - Allows instant communication with all members for distribution of important information - Encourages return visits from customers
Cons: - Does not integrate natively with all POS, though there is an API option, but for a small business that is taking on a lot - There could be some improvement to the Campaign module for event based activity.
Thom S. · Owner · Retail · April 3, 2024
The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden] and [sensitive content hidden].
Pros: This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual. With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience.
Cons: Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays. With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing.
Amanda M. · Manager · Retail · March 24, 2024
Pros: Easy to navigate and helpful staff. Always good to walk me through my learning and questions
Cons: I feel there is more available that we are not utilizing and knowing more of what all the features are would be nice.
Gail T. · Store Manager · Retail · March 22, 2024
Pros: We have been using the program for over 8 years and it is easy and user friendly. We have 5 locations and it makes it very easy to use and share customer info with in our organization. [sensitive content hidden] is amazing and helpful every time I have a question or need to change anything.
Cons: none at this time
Amanda b. · owner · Automotive · March 19, 2024
Excellent experience to date from a technology and support stand point.
Pros: Highly flexible and configurable platform with ease of integration through powerful API. Customer focussed support and account team willing to go the extra mile. We have integrated the platform for multiple clients and it has been well received.
Cons: None to report with the platform and from our clients
Giles N. · CEO · Information Technology and Services · February 27, 2024
We have been using the software for over 5 years now and look forward to using Preferred Patron to manage our loyalty moving forward.
Pros: Great API that allows us to use the software with multiple different companies. Everyone has always been helpful and ensures that we are loyalty program is successful.
Cons: None. Our staff and customers love our rewards program.
Ryan Y. · Marketing Manager · Restaurants · February 17, 2024
My overall experience with Preferred Patron has been exceptional. Their Customer Service Rep is [sensitive content hidden] . [sensitive content hidden] has always been my go-to person if I have a question or need help making changes in the program. He is pleasant to deal with and efficient at what he does. [sensitive content hidden] is a great asset to Preferred Patron.
Pros: I have used Preferred Patron for my Loyalty Rewards program since October 2017. It is a great system and a program that I use every day. The program is easy to use and explain to customers. I cannot say enough good things about the program and the company.
Cons: Nothing that I can think of. Preferred Patron has provided everything I can expect from them and the software.
John M. · Owner · Retail · February 16, 2024
It has been absolutely wonderful. Best customer service of anyone we work with. The program rarely has any problems or glitches. Runs very smoothly. I would love for it to work with Salesforce as an api.
Pros: The fact that they worked with me to customize the program to work with our free clothing program at the charity. Instead of earning points we are able to give our families points and the can then use the to shop for clothing. Each point equals a dollar so we can also quantify the value to our families. This is really backward for a loyalty program but it was exacly what I was looking forward and the made it happen. The absolute best thing is the customer support they have. [sensitive content hidden] is fantastic and responds within minutes, solves the problems and allows us to continue serving our clients.
Cons: I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.
Melody F. · Director of Client Services - Pantry · Non-Profit Organization Management · February 14, 2024
I really like Preferred Patron. Their support team is quick and helpful, making every interaction positive. The Loyalty program has boosted my business a lot. I recommend it to any business needing customer engagement solutions.
Pros: Preferred Patron is easy to use for me and my customers. It lets me reach customers through texts and emails with different deals. Customer service is great, and my account rep always helps fast. Managing customers is easy now.
Cons: None – I love using it, customer support is awesome.
Jim S. · VP Marketing · Consumer Services · February 14, 2024
Very Happy, I will be integrating our other main reservation system with this program. looking forward to doing this.
Pros: Customer support is incredible, And helping setup was very easy; although there are so many things you can use it for, we still have not made full use of the program.
Cons: I would say, in general, with any complex program, there are many things that you can use this program, so needed to decide what parts of the program are needed and prioritize them.
Robert W. · VP · Leisure, Travel & Tourism · February 13, 2024
Pros: We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”.
Cons: Do not have any negative things to say about the software or support.
Rick H. · President · Retail · January 9, 2024
Pros: I’ve been a Preferred Patron Customer for over a decade. They’ve always provided me with excellent service. They’re professional, efficient, courteous and accommodating.
Cons: I wish it integrated with Clover POS, but have found a work around
Paula H. · CFO · Retail · December 29, 2023
We feel the PPL program helped build our business in a matter of just a few years which enable us to be able to retire and that is why we are closing down the app.
Pros: The ease of usage for management and for our customers is really what sets PPL apart. The customer service is excellent as well.
Cons: The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
Tammy T. · owner · Retail · December 2, 2023
Pros: We have been using Preferred Patron for almost 10 years. The program has been very easy to learn and implement. I am a very picky consumer, but Preferred Patron has never fallen short of my expectations. Customer support has been absolutely outstanding, especially [sensitive content hidden], who is extremely knowledgeable and personable. I have never had any trouble getting in touch with a live customer service representative and they have been incredible fast in answering all my questions. I would highly recommend them to any business in need of keeping track of customer rewards.
Cons: There is nothing negative I can say about Preferred Patron.
Roxana V. · MD · Medical Practice · June 1, 2023
From the beginning, I've experienced nothing but professionalism and respect from every person I've encountered at PPL. They helped me determine the right products for me and got me set up quickly. It's been smooth sailing ever since!
Pros: It has everything I need to track my customers in my small business. It allows me to send them text messages and email marketing. In addition, I've scheduled automated text marketing to invite them to return when my customers haven't been in in a while.
Cons: Can sometimes be difficult to determine where I need to look for certain features. When this happens, I simply reach out to our rep, who quickly assists me.
Sydnei K. · Owner · Retail · April 26, 2023
Pros: Preferred Patron is a great option for rewarding preceptors that assist with the development of students. It allows them to see that they are valued and we appreciate all that they provide to our students.
Cons: Ensuring that we are maximizing the use of the tool
Cynthia H. · Director · Education Management · April 7, 2023
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| 4 |
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| Customer Experience | 1 | 13 | Ad |
| Auto Body | 1 | 18 | - |
| Customer Loyalty | 2 | 3 | Shortlist |
| Customer Success | 2 | 5 | - |
| Community | 2 | 10 | - |
| Complaint Management | 2 | 11 | - |
| Customer Satisfaction | 2 | 26 | - |
| Customer Communications Management | 2 | 31 | - |
| Content Marketing | 2 | 50 | - |