Preferred Patron Loyalty

Pros: help expand our customer base easy to communicate with then on customer programs the referral program makes it easy to introduce new customers from our existing customers

Cons: overall the program has worked for us. in the beginning we had a handful of question that were handled by the product rep.

Pros: Customers love the loyalty program, works great for my business

Cons: Nothing as of now it's great. I love the program

Pros: Super easy to use and very user friendly - very easy to set up and great customer support

Cons: The only con would be that I wish I started using this software sooner.

Pros: Easy to implement and our customers are very pleased

Cons: We have never had any issues, its a great product and very successful. I am impressed

Pros: The overall solution has been great for our business. We have seen an increase in business since using Preferred Patron.

Cons: We have no cons - we love everything about Preffered Patron.

Pros: Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace.

Cons: The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support.

Pros: - Easy to implement - Easy to use - very intuitive - Ease of registering new members - Allows instant communication with all members for distribution of important information - Encourages return visits from customers

Cons: - Does not integrate natively with all POS, though there is an API option, but for a small business that is taking on a lot - There could be some improvement to the Campaign module for event based activity.

Pros: This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual. With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience.

Cons: Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays. With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing.

Pros: Easy to navigate and helpful staff. Always good to walk me through my learning and questions

Cons: I feel there is more available that we are not utilizing and knowing more of what all the features are would be nice.

Pros: We have been using the program for over 8 years and it is easy and user friendly. We have 5 locations and it makes it very easy to use and share customer info with in our organization. [sensitive content hidden] is amazing and helpful every time I have a question or need to change anything.

Cons: none at this time

Pros: Highly flexible and configurable platform with ease of integration through powerful API. Customer focussed support and account team willing to go the extra mile. We have integrated the platform for multiple clients and it has been well received.

Cons: None to report with the platform and from our clients

Pros: Great API that allows us to use the software with multiple different companies. Everyone has always been helpful and ensures that we are loyalty program is successful.

Cons: None. Our staff and customers love our rewards program.

Pros: I have used Preferred Patron for my Loyalty Rewards program since October 2017. It is a great system and a program that I use every day. The program is easy to use and explain to customers. I cannot say enough good things about the program and the company.

Cons: Nothing that I can think of. Preferred Patron has provided everything I can expect from them and the software.

Pros: The fact that they worked with me to customize the program to work with our free clothing program at the charity. Instead of earning points we are able to give our families points and the can then use the to shop for clothing. Each point equals a dollar so we can also quantify the value to our families. This is really backward for a loyalty program but it was exacly what I was looking forward and the made it happen. The absolute best thing is the customer support they have. [sensitive content hidden] is fantastic and responds within minutes, solves the problems and allows us to continue serving our clients.

Cons: I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.

Pros: Preferred Patron is easy to use for me and my customers. It lets me reach customers through texts and emails with different deals. Customer service is great, and my account rep always helps fast. Managing customers is easy now.

Cons: None – I love using it, customer support is awesome.

Pros: Customer support is incredible, And helping setup was very easy; although there are so many things you can use it for, we still have not made full use of the program.

Cons: I would say, in general, with any complex program, there are many things that you can use this program, so needed to decide what parts of the program are needed and prioritize them.

Pros: We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”.

Cons: Do not have any negative things to say about the software or support.

Pros: I’ve been a Preferred Patron Customer for over a decade. They’ve always provided me with excellent service. They’re professional, efficient, courteous and accommodating.

Cons: I wish it integrated with Clover POS, but have found a work around

Pros: The ease of usage for management and for our customers is really what sets PPL apart. The customer service is excellent as well.

Cons: The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.

Pros: We have been using Preferred Patron for almost 10 years. The program has been very easy to learn and implement. I am a very picky consumer, but Preferred Patron has never fallen short of my expectations. Customer support has been absolutely outstanding, especially [sensitive content hidden], who is extremely knowledgeable and personable. I have never had any trouble getting in touch with a live customer service representative and they have been incredible fast in answering all my questions. I would highly recommend them to any business in need of keeping track of customer rewards.

Cons: There is nothing negative I can say about Preferred Patron.

Pros: It has everything I need to track my customers in my small business. It allows me to send them text messages and email marketing. In addition, I've scheduled automated text marketing to invite them to return when my customers haven't been in in a while.

Cons: Can sometimes be difficult to determine where I need to look for certain features. When this happens, I simply reach out to our rep, who quickly assists me.

Pros: Preferred Patron is a great option for rewarding preceptors that assist with the development of students. It allows them to see that they are valued and we appreciate all that they provide to our students.

Cons: Ensuring that we are maximizing the use of the tool