Waitwhile

Pros: Love how we don't have to physically have the customers write their names down on a piece of paper. Very convenient to manage waits.

Cons: I don't have anything I do not like about this platform just yet.

Pros: Very easy to use and deploy. Worked very well as a Web Clip through our Cisco MDM for our restaurant iPad's

Cons: I do not have anything negative to say about this product

Pros: The API is very useful, because we rely heavily on 3rd party integrations and our internal software.

Cons: It lacks the following: Calendar/Reminder System, Booking Notes and Appointment Management. And it's mainly web-based without native smartphone apps. That a Minus!

Pros: When I needed to worry about social distancing in the middle of the Covid-19 pandemic, this software allowed me to keep my clients safe and still keep my busy office flowing. They all loved the ease of checking in and receiving a text when it was their turn.

Cons: I struggled a bit on the back side of the set up options, to get the software to operate exactly the way I wanted to. But I will say, that customer service was very helpful when I wasn't able to figure out customization on my own.

Pros: The scheduling and reminder texts. The view and back end use.

Cons: Sometimes searching for future appointments is a little more difficult than I’d like

Pros: Ease of use for customers of all ages they love it. On line support from staff for owner is great

Cons: I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes

Pros: I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up

Cons: I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect

Pros: We use this company to ease the line for check out, for checking in sellers, and returning the sellers goods. It works great for all 3.

Cons: Not easy to use if your trying to use it over your phone. Needed help to accomplish the tasks we needed to accomplish.

Pros: waitqwhile is so easy to use and keep up with clients

Cons: I have no cons. waitwhile is great. esay to use

Pros: I’m a sole proprietor and keeping up with clients who wanted to be notified of a cancellation was just too much for my brain to handle! I love that my clients can sign themselves up for my wait list and that I can notify one or more people of a cancellation and fill my schedule!

Cons: I haven’t found any negatives to this software

Pros: Easy to remotely schedule client appointments while working from home. Solved a logistical problem.

Cons: Difficult learning curve starting up. Took a while to familiarize with features.

Pros: Our company wanted something easy to implement that would let our patients in the area book online themselves, for COVID testing. It is easy to use, versatile, and was also easy to implement! Working great so far.

Cons: If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients

Pros: Allowing the options for booking only and self check-in methods.

Cons: I would like to see another tiered option between the FREE and paid service to allow those with a small budget the use of additional features.

Pros: Enjoy the ability for customers to enter the waitlist, able to manage the customers on website and separate customers into different stages of waiting/serving etc. System allows flexibility to handle your customers if you get creative

Cons: No app. Using an ipad to access the website gives no audio notification. the automate text to customers doesn't work all the time resulting in customers not knowing if they can enter or not. Sometimes the whole system glitches and loses all customers you're currently serving. not a fully polished system.

Pros: It was effective and easy for people that have computer experience.

Cons: staff forgot to mark people done, wish it had a reminder for them after a certain amount of time.

Pros: The simplicity of set up and the ease of reservations on the user end.

Cons: Software seemed to be a little slow to load at times.

Pros: Ease of configuration and ease of use by customers

Cons: Unable to set different number of slots if they differ by day/week No option to alert users there is someone on the wait list

Pros: Waitwhile is very easy to use and dependable

Cons: We did have customers stating they did not receive notification from us when their table was ready. I believe it is an issue with our wifi?

Pros: Easy to set up and communicate with our guests.

Cons: The estimated wait times were turned off since it was not accurate.

Pros: Easy to use and implement. Affordability for a small business like us was important.

Cons: It lacks automatic integrations with other systems like mailchimp, google ads, facebook etc.

Pros: Waitwhile has multiple customizable features and is very easy to use.

Cons: I found Waitwhile somewhat expensive, perhaps because I was not using it at high volume. Perhaps a less expensive version for low-volume or academic use would be a good sell.

Pros: Waitwhile is very user friendly for both the volunteers controlling the app and the guests at our event that had never used the app before. The event went infinitely smoother thanks the updates and reminders sent through the app on their estimated wait time. The customer service and ability to customize the app set WaitWhile apart from their competitors.

Cons: That we could only send 2 automated messages and the rest had to be sent manually, but the WaitWhile team was happy to consider this change in the future.