Rating
4.8
57 reviews
Starting price
$99
Per User
Categories
5
Founded
2007
Employees
14
Listen360 is an all-in-one customer experience and marketing platform designed to turn customer feedback into measurable business growth. It automates feedback collection across key touchpoints, delivering real-time insights through intuitive dashboards and AI-driven analytics. Businesses can track sentiment, monitor Net Promoter Score (NPS), and act quickly on issues with instant alerts. Listen360 also strengthens brand reputation by converting satisfied customers into online reviews while routing negative feedback for private resolution. With advanced segmentation, seamless integrations, and multi-location support, organizations can personalize engagement, improve satisfaction, and reduce churn. By transforming customer voices into clear actions, Listen360 helps brands build loyalty, increase retention, and drive scalable growth.
Ad spend / mo
$200
5 paid keywords
Paid visits / mo
312
Organic keywords
89,543
Organic visits / mo
18,230
Authority
39
2,029 ref domains
Creatives run
7
as Listen360
Active now
5
last 14 days
Advertising since
Mar 2024
2+ yrs running
Last seen
today
still active
Running 20 ads on LinkedIn as Listen360 - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Voice of Customer & Experience Management Platform advertisers - the validated angles to copy. See the niche →
(57 reviews)
Overall, my experience with Listen360 was positive and insight‑driven. The platform was effective at capturing customer feedback and translating it into clear, actionable insights that supported service improvement and decision‑making. Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment.
Pros: What I liked most about Listen360 was its strong focus on customer feedback and actionable insights. The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly. I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results.
Cons: What I liked least about Listen360 was that the platform could feel somewhat limited in customization. Survey design and question logic didn’t always offer as much flexibility as expected, especially for organizations with very specific feedback needs. I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive.
Radha S. · Legal Assistant · Legal Services · April 28, 2026
Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Satisfaction | 1 | 2 | Ad |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| listen360 | $0.65 | 1 | 44.0% | www.listen360.com/platform/ |
| listen 360 | $0.65 | 1 | 28.5% | www.listen360.com/platform/ |
Listen360®
Strengthen Customer Relations — Win More 5-Star Reviews and Recommendations Across a Variety of Sites. Real-Time Instant Insights You Need to Make Business Improvements at Every Level. See Loyalty Metrics.
https://www.listen360.com
Listen360®
Actionable Customer Feedback — Win More 5-Star Reviews and Recommendations Across a Variety of Sites. Find Out Why 40,000+ Businesses Use Listen360 to Outperform Their Competition. See Loyalty Metrics. Real-Time Surveys.
https://www.listen360.com
Listen360®
Strengthen Customer Relations — Win More 5-Star Reviews and Recommendations Across a Variety of Sites. Find Out Why 40,000+ Businesses Use Listen360 to Outperform Their Competition. See Loyalty Metrics. Net Promoter Software. Real-Time Surveys. Increase Your Reviews. Brand-Wide Insights. At-Risk Customer Alerts.
https://www.listen360.com
Listen360®
Get the Full Report — Win More 5-Star Reviews and Recommendations Across a Variety of Sites. Real-Time Instant Insights You Need to Make Business Improvements at Every Level. Real-Time Surveys. Increase Your Reviews. Customer Sentiment Trends. At-Risk Customer Alerts.
https://www.listen360.com
Listen360®
Improve Customer Retention — Win More 5-Star Reviews and Recommendations Across a Variety of Sites. Real-Time Instant Insights You Need to Make Business Improvements at Every Level. See Loyalty Metrics.
https://www.listen360.com
Pros: Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing
Cons: Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern.
Kelly V. · Director of CX · Consumer Services · November 26, 2025
Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service.
Pros: Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data.
Cons: It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports.
Christian D. · Manager · Medical Devices · June 26, 2025
easy to use, easy to read, easy for clients
Pros: like how its easy to use and integrate into our emails
Cons: it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up
Stephanie C. · Manager · Retail · May 7, 2025
Definitely recommended Listen360. Very easy and isnt too pricey
Pros: Very easy to use, havent had any problems with it since started using it 3 months ago
Cons: Nothing so far. Havent had any issues with it.
Chryste W. · Manager · Food & Beverages · December 8, 2024
Easy to work with, works well with Salesforce
Pros: Easy to work with, automatically surveys customers for you
Cons: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)
Kara T. · Owner · Hospitality · October 30, 2024
Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it!
Pros: I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business!
Cons: There isn't any real con that I've had with Listen360.
Charlene L. · Center Manager · Education Management · October 1, 2024
Very informative, I use the information to improve the gym experience for all the members
Pros: It let’s me know where I stand with the members
Cons: I wish all members would explain why they rate the way they do
Bill F. · General Manager · Health, Wellness and Fitness · September 15, 2024
great experience overall. very helpful tool to help manage the business
Pros: ease of use, great information on how the customer views your business. great feedback for coaching.
Cons: pricing is a bit more costly then some of the alternatives
jeff d. · vice president · Automotive · May 30, 2024
Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business.
Pros: How quickly you are able to provide feedback
Cons: Listen360 pretty much covers everything we need.
Jimmy T. · President · Automotive · October 30, 2023
Pros: I like that I can client feedback immediately after their session.
Cons: None, I think it's great, no improvement I can think of
Kelly M. · owner · Retail · March 10, 2023
Pros: Ease of use, graphics pulse of the customer worc
Cons: Need to have a fail safe for survey as false negatives are sometimes recorded
Neil M. · Lead Sales · Retail · December 18, 2022
Great product switched because franchisor switched but loved the ease of use
Pros: I liked the quick response when negativity feedback was received ... allowed us to get out in front of issue
Cons: Would like a outside review capability. Would like customers to have option of reviewing outside listen 360
stephen m. · president · Construction · November 14, 2022
Easy to use and love the ability to get clear feedback
Pros: I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores.
Cons: I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .
Christian R. · Manager · Consumer Services · November 13, 2022
Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.
Pros: Instant, direct feedback from your customers.
Cons: Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
Toby M. · Director of Operations · Music · March 21, 2022
Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.
Pros: Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting
Cons: A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.
Michael M. · VP - Insights & Analytics · Health, Wellness and Fitness · March 17, 2022
Listening to our members more and identifying issues that we can solve.
Pros: The ease of seeing our at risk customers and for our branches to be able to reach out and assist those customers with their areas of disappointment.
Cons: As an admin, sometimes it is hard to navigate to the right branch or department.
kris h. · director of business services · Health, Wellness and Fitness · March 17, 2022
Great
Pros: Great feedback that immediate and direct.
Cons: Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all.
Derek W. · Vice President · Non-Profit Organization Management · March 15, 2022
Very good, they try to help us but some issues are still open
Pros: Great way to see positive and negative feedback. Customer service is great too
Cons: I would like more customizable questions as well as more data on trends. Would like to be able to take reviews and scroll them on tv or monitors for teams to see in main areas
Peter G. · Vice President · Oil & Energy · March 14, 2022
We evaluate our team's performance and compare to other departments within our organization. We utilize it to maintain excellence in customer experience.
Pros: How easy it is to use and that it is automated.
Cons: There is nothing we don't like with Listen360
Kendall M. · Senior Coordinator · Hospital & Health Care · March 14, 2022
Positive
Pros: Ease of use and the great customer service.
Cons: I would like for if someone leaves a bad score that it require them to leave feedback based on that score.
Erin U. · Senior Ongoing Franchise Business Coach · Health, Wellness and Fitness · March 14, 2022
Pros: I really appreciate the daily emails that share the previous days' reviews.
Cons: I wish that you could create an automated template email to send to our detractors once their survey has been submitted.
Marley S. · Account Manager · Leisure, Travel & Tourism · March 14, 2022
I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.
Pros: Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.
Cons: There are times surveys come in for the wrong service line and this effects other scores under other technicians.
Robert L. · Customer Quality Manager · Consumer Services · March 8, 2022
VERY good experience with the product and support tea.
Pros: There is no better way that I've seen for real time tracking of guest experience and NPS.
Cons: New product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved.
Manny R. · Director Marketing and Business Development · Automotive · March 8, 2022
Pros: I liked being able to track our progress with our office and the entire newtork.
Cons: My challenges with the software were user error and not having enough time to use it to its full potential.
Shannon G. · Quality Assurance · Hospital & Health Care · October 15, 2021
| 1 |
| 2 |
Ad |
| Customer Experience | 1 | 5 | Ad |
| Customer Engagement | 1 | 18 | Ad |
| Customer Loyalty | 2 | 14 | - |
