Rating
4.5
319 reviews
Starting price
$55
Per User
Categories
9
Founded
2006
Employees
230
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
Ad spend / mo
$105K
335 paid keywords
Paid visits / mo
8,164
Organic keywords
17,029
Organic visits / mo
38,140
Authority
49
22,209 ref domains
Creatives run
100
as Alchemer LLC
Active now
92
last 14 days
Advertising since
Aug 2023
2.5+ yrs running
Last seen
today
still active
Running 6 ads on LinkedIn as Alchemer - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Survey & Questionnaire Software advertisers - the validated angles to copy. See the niche →
(319 reviews)
Overall it has been very positive. It gives me what I need without overcharging. I recently restarted the service and had to call customer support to get it going, but that was still relatively painless.
Pros: Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors. It is flexible and intuitive to use. It also allows you to suspend your account without deleting your old surveys.
Cons: There is not a lot I do not like about Alchemer. I was thinking about using the translation feature for a survey and increased my subscription level, but then realized that I did not need that feature and could go back to Collaborator.
Stephen F. · President · Management Consulting · April 3, 2026
It is a solid platform. They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution.
Pros: It works. It has the functionality our research shop needs. Customer service is largely responsive. Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget.
Cons: I value innovation and I don't see much. I am sure they are doing things, but their marketing is basic and uninspiring. I'd like to hear about big new things happening, offerings that wow, amazing new UI updates, or fun AI integrations. They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them. <- That seems shortsighted.
| Category | Page | Rank | Placement |
|---|---|---|---|
| SMS Survey | 1 | 2 | - |
| Customer Satisfaction | 1 | 6 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
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Adam P. · President · Research · March 23, 2026
Excellent. Plus any time I needed support (queries) they were on it ....and it was via real people - so was both personal and professional. That type of support is getting rarer....unfortunately. I keep up with, and monitor, all SASS tools...and I use many of them, and this is still one of my favourites.
Pros: Simple to use, unlimited responses, even on a basic plan. There are some features I might aspire to on a higher cost plan, but the basic plan is superb.
Cons: There is no least favourite, it has excellent features, even on over basic plan. I have been using this survey software back to its Survey Gizmo days, and it just keeps improving.
John L. · Managing Director · Management Consulting · March 5, 2026
As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too.
Pros: The intuitive platform, good value compared to other platforms in the market and the extensive training materials online.
Cons: Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time.
Crystaline K. · Group Insights · Leisure, Travel & Tourism · January 29, 2026
After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.
Pros: Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients.
Cons: Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys.
Seán M. · Managing Director · Market Research · January 19, 2026
Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes.
Pros: The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs.
Cons: I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :)
Samantha H. · Digital Content Manager · Information Technology and Services · November 6, 2025
Generally very positive, with the platform being used regulalry for survey management and data reporting, across a wide sector of our organization.
Pros: The ability to customize surveys, and leverage the platform from an enterprise level across the organization allows for easy sharing of analytics and reporting data.
Cons: Some of the user interface and functionality isn't as intuitive as you would hope for with regards to building, monitoring and exporting data analytics.
Edward M. · General Manager · Events Services · May 8, 2025
I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough!
Pros: Alchemer is super easy to use, and is a great survey tool! It's very intuitive, and makes getting feedback almost effortless!
Cons: I have no complains about Alchemer, I think they're a wonderful company.
Dominick G. · Sr. Post Producer · Marketing and Advertising · March 13, 2025
Pros: The simplicity of building surveys is amazing. The interface is user-friendly, and it's not hard to learn.
Cons: I wish they had panel management. From the market research perspective, it's valuable to have a survey builder and a database to store participants' info, track their participation, etc.
Cristian P. · Survey programmer · Market Research · November 12, 2024
Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction.
Pros: Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis.
Cons: There is nothing negative to point out about this platform.
Kilmer M. · Senior Director of Advertising · Financial Services · October 24, 2024
Pros: I like the poling and survey features It makes it easy to better customer experience by collecting feedback. It is the best for conducting market research
Cons: With Alchemer, there hasn't been a reason to complain.
Michele G. · Senior Researcher · Research · July 10, 2024
Pros: For accurate surveying, we always rely on Alchemer because it has proved to be a dependable solution. Alchemer is easy to use.
Cons: I have seen any problem with Alchemer since I started using the software. Alchemer is so amazing.
Rubani K. · Research Manager · Research · April 30, 2024
Pros: The capabilities of this poll and survey tool are incredible. I am impressed by the ease of use of this survey solution.
Cons: Alchemer has been functioning so efficient. No issues about Alchemer.
Saumil S. · Procurement Manager · Consumer Goods · April 29, 2024
Pros: When it comes to conducting online surveys, Alchemer is the most reliable solution. I am impressed by the reliability of Alchemer.
Cons: I do not have dislikes about Alchemer. Alchemer is so impressive.
Joseph A. · IT Expert · Machinery · April 29, 2024
Pros: I had been using this product since it was called Survey Gizmo and absolutely loved everything about it. It was easy to create surveys, there were more and more options when creating question types, and the reports were given with great, colorful graphs. But soon after the name change, the cost skyrocketed to the point where my prior company had to drop it and use inferior, free or low-cost products.
Cons: I only didn't like that it ended up costing so much that I couldn't use it anymore.
Erika M. · Digital Product Manager · Publishing · January 6, 2024
Pros: The wide range of question types available, the quality of the documentation, the ease of use, and the excellent customer service.
Cons: I honestly can’t think of any disadvantages.
Julie O. · Associate Professor · Higher Education · November 30, 2023
Pros: Este aplicativo cuenta con caracteristicas y herramientas que otros softwares no tienen, aparte de ser facil de utilizar e intuitiva.
Cons: No tengo queja alguna ya que su facilidad de uso es impecable.
Juan Andres M. · Administracion de Empresas · Information Technology and Services · August 7, 2023
Pros: me gusto que uno puede crear las preguntas como uno desee ya que son personalizables.
Cons: tube problemas al momento de crear informes pero se soluciona facilmente.
Osvaldo G. · Ing. Electrico · Information Technology and Services · July 18, 2023
We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future.
Pros: Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent.
Cons: There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date).
Sam L. · Marketing Lead – Products & Services · Non-Profit Organization Management · June 13, 2023
The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge.
Pros: What I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.
Cons: The cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.
Mayerly G. · bachelor · Marketing and Advertising · June 9, 2023
The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity.
Pros: What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants.
Cons: Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first.
edna luci g. · technician · Entertainment · May 5, 2023
Impressed by the useability, features, stability and pricing
Pros: Ease of use, quick learning curve, reliable platform
Cons: Data import/merge slow, support team sometimes slow to respond
Mark N. · Analyst Manager · Education Management · March 29, 2023
Very positive. Very productive and highly user friendly.
Pros: It’s ease of use makes my life so much easier and accessible.
Cons: No real complaints mostly just a little more clarification when people post survey tools to share about permissions and accessibility, etc
Susan L. · Epidemiologist · Government Administration · January 8, 2023
Avec l' aide d' Alchemer, nous sommes en mesure de concevoir des enquêtes professionnelles et spécifiques à l'industrie , d' obtenir facilement les résultats et de préparer parfaitement les données pour l' analyse.Alchemer répond à nos besoins aussi bien , sinon un peu mieux , que d' autres options tout en étant nettement plus abordable car nous ne menons pas de recherche tous les jours.
Pros: Il est simple de créer de nombreux types de questions et d' enquêtes.Il existe de nombreux types de questions disponibles .Le processus de création de sondage se déroule sans heurts et est agréable.
Cons: Bien qu'il existe une version gratuite , elle n'a pas beaucoup de fonctionnalités et est plutôt chère.De plus , il serait avantageux d' avoir un meilleur moyen de communiquer avec les répondants.
Anonymous User · Travailler indépendant · Computer Networking · November 5, 2022
Pros: Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services
Cons: Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier
Daniel C. · Product Manager · Computer Software · October 29, 2022
AdShortlist |
| Customer Experience | 1 | 8 | Ad |
| NPS | 1 | 8 | Shortlist |
| Market Research | 1 | 13 | - |
| Mobile Marketing | 1 | 14 | - |
| Polling | 1 | 15 | Shortlist |
| Customer Engagement | 1 | 19 | Ad |
| Product Management | 2 | 1 | - |
| Employee Engagement | 2 | 25 | - |