ReviewInc

Pros: I like the fact that review inc puts you in the search engine easily and lets clients review you while simultaneously putting you across multiple platforms.

Cons: The thing I like the least is probably the price. I wish there were a more affordable option but it's still good.

Pros: Managing and responding to reviews on multiple stores, all in one place with a dashboard, saved our time and controlled the story around the brand from one place. I particularly appreciated the automation that gently prods happy users to leave a review.

Cons: Review site integrations are not in sync, and could be multilingual for international clients. That's a downside for me.

Pros: Fast, helpful, reliable support! Thanks [sensitive content hidden] & ReviewInc for excellent service. Highly recommend!

Cons: Would love to see automated reviews fully integrated with EMR systems, please. It would improve efficiency significantly.

Pros: You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us

Cons: There have never been any failures in their system and bad services from the customer service staff have not been bad

Pros: The data and insights are invaluable, but the exceptional personal support truly elevates the experience. It makes all the difference and adds so much value to the service.

Cons: There’s nothing not to love about the service. The data and insights are incredibly helpful, the dashboard is user-friendly and informative, and the personal support is outstanding.

Pros: I had the pleasure of working with [sensitive content hidden], and I can’t say enough good things about her! She was incredibly knowledgeable and patient as she guided me through the process of understanding the platform for reviews. [sensitive content hidden] took the time to explain everything in detail, ensuring I was comfortable and confident with each step. Her friendly and professional demeanor made the entire experience seamless and enjoyable. Thanks to [sensitive content hidden], I now feel well-equipped to navigate the platform. Highly recommend her assistance to anyone who needs help!

Cons: They should consider integrating with more platforms apart from Facebook and Google.

Pros: Over the years, I have had the pleasure of interacting with [sensitive content hidden], Client Engagement, and she has been outstanding. She is always quick to respond, incredibly pleasant, and consistently takes care of all our requests with efficiency and a professionalism. Even though I can't see her smile through an email, I can certainly feel it in her words. Exceptional service every time! She is truly a diamond in the ruff, and I am grateful for all she does for EyeCare Partners. THANK YOU, [sensitive content hidden].

Cons: Sometimes, the functionality of the website, but overall, I really like the platform.

Pros: From the platform to customer support, everything is great. They are very easy to contact whenever I have questions and everyone is willing to help me. The platform is very straightforward and is easy to use.

Cons: I don't think there's any. Everything is okay for me.

Pros: The features for the price is outstanding

Cons: No negatives that can be controlled by the software

Pros: The ability to request reviews from our customer's via text or email.

Cons: The inability to help customer with the rating process. The extra steps that customer seem to not want normally take

Pros: This software is easy to use and provides a tremendous amount of data. Using this tool has transformed our company's culture to one of service. While we talk about customer service, putting numbers and a "scoreboard" in front of the team takes customer service to another level. The tool has helped increase the number of reviews in the public domain and has made a tremendous impact in the consumers' choosing us versus our competitors.

Cons: Some on-going, periodic training would be helpful just to make sure we're using (and aware) of all the features and benefits).

Pros: ReviewInc is relatively easy to implement and use, and customer support is responsive. Having all reviews in one dashboard is very helpful, and being able to create different review flow emails for different situations is great.

Cons: There are occasionally errors in the platform, but the support team is quick to resolve them. The only other con is the "nr4.me" domain, which we have been told can look spammy to some people when requesting reviews.

Pros: They have a nicely integrated system. Easy to work with. Uploading feedback requests is very simple. Very easy to tell at a glance how things are progressing using their dashboard layout. I don't even have to think about it anymore, I just send up a batch and wait for the responses. Has done wonders for our online reviews.

Cons: Getting started with the proper format & layout was a little tricky, but once that's worked out, everything else is a piece of cake. At most, it takes me about 10 minutes a day to collect & upload all the day's requests.

Pros: It is user-friendly and easy to manage. We work with client's who own multiple businesses with multiple locations, so it has been extremely helpful that they all can be managed in one place. Plus, the software is fully customizable with plenty of filter options to get the info that we want.

Cons: I have yet to come across anything I do not like about this software.

Pros: The daily private reviews from our customers allow us to enjoy the benefit of the positive feedback and react to any negative comments and correct the issue very quickly which leads to more positive feedback.

Cons: It wasn't able to integrate directly to our program so we have to send weekly reports. However, they are working on solving this and it is really an issue with our program not being open sourced.

Pros: It started with the customer service and support, which surpassed my expectations. The product itself is seamless and I have already seen growth in my company due to the positive reviews we’ve been able to capture using Review Inc.

Cons: None that I can think of. I’m very pleased.

Pros: This is a system that exceeds all others if you are serious about reputation management. They have the system that will truly make reviews work for you. The software is all automatic. You do not need to be a guru to work this.

Cons: I have found no weakness in this system.

Pros: Ease of use, works really well and easy setup. Also, the software is constantly being updated and improved which in today's market is critical. Also, a fantastic support team, always available to help. Also, if you get [SENSITIVE CONTENT HIDDEN] as a rep your in great hands, he is the best in the business!

Cons: Not much, works really well. Of course, we would all like to pay less money, but you get what you pay for :)

Pros: The software has great functionality and the process is fantastic.

Cons: Some of the areas are hard to find on the menu and sometimes the grader report does not catch all the review sites.

Pros: 1. The eagerness of the support team to make the system better. 2. The dashboard. 3. The cost.

Cons: 1. Communication from the ReviewInc Team. In the past it's been difficult for me to feel like my issues are being heard - rather my account manager would jump to what felt like a "canned response" that didn't address my issue. 2. Ease of use. I have such a hard time doing the simplest things. Like this week I needed to change the State location on a demo account and I couldn't do that myself. 3. I didn't know what Capterra was when I received this email.

Pros: The reporting features are amazing, customization features are awesome!

Cons: Took me some time to fully grasp, but eventually I got it.

Pros: with its many options its very easy to manage reviews across the entire ecosystem, easily and effectively.

Cons: the updates are sometimes challenging to over come since the system is so robust.

Pros: The reporting platform is one of its key strengths. They pack a lot of information in that gives you a much bigger view of your reputation. Features are easy to use and effective.

Cons: As an agency user, I wish the audit feature was free.