Rating
4.7
129 reviews
Starting price
$12,000
Per Year
Categories
7
Founded
2015
Employees
150
Funding
34.5M
Series B
ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Businesses can deliver hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, increasing your customer team’s impact and reach so you can grow more revenue and succeed at scale. Along with product innovation, ChurnZero is known for its partnerships with customers. Your team will get award-winning customer success, training, implementation guidance, and support to help you deliver the best possible customer experience.
Ad spend / mo
$51K
295 paid keywords
Paid visits / mo
6,136
Organic keywords
6,787
Organic visits / mo
13,811
Authority
41
2,886 ref domains
Creatives run
100
as CHURNZERO, INC.
Active now
34
last 14 days
Advertising since
Nov 2022
3.5+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as ChurnZero - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Customer Success Platform advertisers - the validated angles to copy. See the niche →
(129 reviews)
ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team!
Pros: It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful!
Cons: It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay.
Des S. · Manager, Customer Success · Security and Investigations · October 14, 2025
Pros: Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place. Being able to create in app and interactive guides really helps with automating success. Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner. This helps streamline the experience.
Cons: Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org. On average it can take 6 to 8 weeks before setup is close to finished and at least a few more weeks after that to start getting value out of the product.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Retention | 1 | 2 | Ad |
Domain confidence 100%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| churn zero | $79.59 | 1 | 13.9% | churnzero.com/demo-cz-branded |
| clickup | $5.00 | 5 | 8.1% | churnzero.com/demo-customer-onboarding/ |
| totango | $33.10 | 1 | 5.8% | churnzero.com/demo-totango/ |
| orum | $9.44 | 1 | 5.7% | churnzero.com/demo-customer-onboarding/ |
| nooks | $3.38 | 1 | 4.6% | churnzero.com/demo-customer-onboarding/ |
| front | $8.68 | 6 | 4.2% | churnzero.com/demo-saas-customer-success-churn/ |
| click funnels | $7.98 | 1 | 4.0% | churnzero.com/demo-customer-onboarding/ |
| seamless ai | $10.39 | 2 | 3.9% | churnzero.com/demo-saas-customer-success-churn/ |
| customer management system | $17.43 | 1 | 3.0% | churnzero.com/demo-customer-success-platform/ |
| churn rate analysis | $6.10 | 1 | 3.0% | churnzero.com/demo-saas-customer-success-churn/ |
| sms marketing | $14.56 | 2 | 3.0% | churnzero.com/demo-saas-customer-success-churn/ |
| flodesk | $3.13 | 3 | 2.7% | churnzero.com/demo-customer-onboarding/ |
| marketing ai | $11.18 | 1 | 2.5% | churnzero.com/demo-saas-customer-success-churn/ |
| customer success tools | $38.31 | 1 | 2.0% | churnzero.com/demo-customer-success-platform/ |
| apollo ai | $8.09 | 2 | 2.0% | churnzero.com/demo-saas-customer-success-churn/ |
ChurnZero
Customer Success Platform — Your company will benefit from higher retention rates & customer satisfaction. Get a demo. Make...
https://www.churnzero.com
ChurnZero
Customer Success Platform — Work with ChurnZero & see the impact we can make together. Request a demo today. Customer...
https://www.churnzero.com
ChurnZero
Customer Success Platform — Your company will benefit from higher retention rates & customer satisfaction. Get a demo.
https://www.churnzero.com
ChurnZero
Customer Success Platform — The initial interaction between the customer & your product lay the groundwork to success. Work...
https://www.churnzero.com
ChurnZero
Customer Retention Solution — The initial interaction between the customer & your product lay the groundwork to success. ChurnZero can reduce churn, drive product adoption & expand accounts. Real Time Alerts.
https://www.churnzero.com
Anonymous User · Owner · Photography · April 5, 2024
Pros: Ease if use, customization of the product through segment and dashboards. You can tailor it to do what works for you.
Cons: It has a steep learning curve, if you want to maximise it.
Lydia R. · Customer Success Manager · Information Technology and Services · November 21, 2023
Data consolidation - we used to hold much of the data in spreadsheets and other disparate systems. This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn. This view of all the data points consolidated in the churn score algorithm is allowing us to monitor the health of our clients accurately and in a timely manner.
Pros: Churn Zero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions. The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score calculations, depending on factors such as the type or size of the client. This allows for accurate client health measurement using data points such as usage, communications, and journeys.
Cons: The Journeys feature is a great concept but in reality, is not very flexible compared to a proper project management tool. I heard this is being improved but today it’s not quite there.
Asif I. · VP, Services & Operations · Computer Software · January 4, 2023
Great experience.
Pros: Gives clear visibility on customers, their activities, health score and helps in reporting the right metrics through which we can avoid customers from churning.
Cons: Integration with multiple platforms (Without limit) if made free could help in much bigger way. I understand this may not be ideal case from vendor perspective but if few items could be made free and few chargeable that also could be fine.
Abhisek P. · Associate Director · Information Technology and Services · December 26, 2022
Notre interaction avec les équipes de compte et de service de ChurnZero a été extrêmement favorable jusqu'à présent.toutes les personnes énergiques qui veulent et sont prêtes à aider.Avec ChurnZero , nous nous sommes vraiment sentis en mesure d' appréhender le risque pour notre entreprise et de le gérer de manière cohérente et évolutive .
Pros: J'adore pouvoir concevoir des jeux pour mes clients en fonction de l' état d' avancement de leur parcours d' intégration .Cela réduit considérablement mon fardeau d' essayer de rédiger et d' envoyer manuellement des e- mails aux clients.J'aime aussi les rapports de voyage car ils permettent de voir facilement combien de comptes sont ouverts et s'ils avancent normalement , prennent du retard ou sont bloqués .
Cons: J'oublie parfois de me connecter à l' application alors que ma journée ne fait que commencer .Cependant, je reçois systématiquement les alertes les plus importantes par e- mail de CZ.De ce fait , même si j'oublie de me connecter à l' application, je suis toujours à jour .Cependant, contrairement à d'autres types de segments, il n'est pas possible d' extraire automatiquement toutes les informations à l' aide de "l'exportation en direct".
Gardyrhyterforde S. · Travailler indépendant · Computer Networking · November 5, 2022
Pros: Seamless flow from sales to customer success and account management once deals are closed. Being able to monitor customer data and view high level metrics through the dashboards.
Cons: Not having the ability to differentiate between active customers and churned customers once we experience customer turnover in the system.
Jim H. · Sales Operations Manager · Computer Software · July 6, 2022
Pros: A good way to see utilization and engagement from a client
Cons: Not the best when it comes to non-linear businesses. For example, it's good for a business that does say, 4 calls a month and to see engagement. However, when it comes to multiple timelines and "journeys", things get messy and not as easy.
Vivia C. · Ops Manager · Marketing and Advertising · May 25, 2022
It has been great! The support during the entire lifecycle has been amazing. They communicate frequently but not too much. Our CSM is responsive and helpful. The newsletters are great as well.
Pros: Import function is extremely easy, the segments are great and can be customized easily.
Cons: The hierarchy model lack features we need. You can indicate a parent/child relationship but there is not option to make a change across the entire organization. For example, when changing account owners you must reassign each child account in addition to the parent. The second item is you cannot customize dashboards in the professional version. The enterprise version is double the cost.
Christine H. · VP of Customer Success · Computer Software · April 12, 2022
Great way to track client usage and areas to be addressed.
Pros: Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients.
Cons: For me, creating plays was not and still isn't an easy process. I must use my notes each time to prevent myself from becoming lost.
Angela K. · Account Manager · Transportation/Trucking/Railroad · April 4, 2022
I enjoy using ChurnZero to monitor my customer's overall account journey.
Pros: I love the overall vision of the product. I love how it's a highly configurable tool that I can use to manage my business my way; allowing me to independently control how I manage my business without waiting for internal resources to become available.
Cons: The Customer Management tools available today I would consider very basic. They are just building a digital spreadsheet of account tasks to manage, with less customization. I'd like to see more development of this part of the software to automate task assignment and completion ore more effectively.
Charles A. · Senior Account Manager · Transportation/Trucking/Railroad · March 18, 2022
Pros: I love how you can segment/organize accounts and set up "plays" to automate a lot your customer success management process.
Cons: We sometimes find CRM info doesn't integrate accurately
Elizabeth P. · Customer Success Manager · Computer Software · March 17, 2022
I cannot see myself using another platform other than Churnzero. It's been a tremendous help in my department.
Pros: I love that I can create plays for my customers depending on where they're at in their onboarding journey. It really takes the weight off of my shoulders trying to manually create & send emails to clients. I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck.
Cons: I think overall I've only had positives with churnzero. I only use a few sections of the program, so my scope is limited, but the areas I have used have been fantastic.
Nick S. · Onboarding Trainer · Facilities Services · March 17, 2022
[SENSITIVE CONTENT] has been fantastic. Whenever we have an idea or an issue, she's always quick to jump on a call and brainstorm solutions with us.
Pros: I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc.
Cons: contact management between salesforce and churnzero is difficult to manage. If there's a duplicate contact created, you have to contact support to have them delete it for you.
Anonymous User · Customer Success Manager · Computer Software · March 16, 2022
Pros: We brought on ChurnZero to perform a few different functions. 1.) Operationalize our customer journey; 2.) Deliver more targeted user outreach, and do so more efficiently; and 3.) Have a single pane to understand our customer engagement. ChurnZero has helped us reach these goals through its straight forward but powerful user interface. The user experience is superbly intuitive which has allowed our team to quickly get key functionality set up with minimal effort. We are able to consistently refine our customer journeys and the ways in which we operationalize them because of this ease of use. We have seen benefits in terms of better customer outcomes through targeted outreach or standardized support, and substantial time savings from operational efficiencies.
Cons: "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking". One thing that would have been a nice to have is more professional services to support onboarding. We are a resource limited team who needed hands-on support to get our internal data organized for ingesting into ChurnZero. Of no fault of ChurnZero, but due to our resourcing constraints this has taken some time to accomplish - an option for a more robust onboarding would have been hugely beneficial in terms of outcomes.
James T. · Senior Director, Customer Success · Security and Investigations · March 16, 2022
I can track the daily progression of all accounts that I work on, and how they are adopting the software.
Pros: The aggregation of accounts based on parent account, and group utilization metrics.
Cons: I would love to see Salesforce API that allows to select groups of contacts to sync rather than all or nothing.
Patrick C. · Enterprise Services Representative · Hospital & Health Care · March 14, 2022
Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients.
Pros: I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me.
Cons: I can't customize the dashboard. I need time zones!
Yvette L. · Sr Client Success Manager · Computer Software · March 14, 2022
The key to the success of CZ, for me, has been in the service received by Jeff, their CSM. He has the same passion I have for my customers & is always looking at ways to support the company improve how we engage/manage our base!
Pros: An extremely intuitive piece of software, that allows your business to switch from reactive to proactive CS management.
Cons: Reporting ability, in base level, but even that has a work around, so struggling to find anything if I’m honest.
Stuart S. · Head of Customer Success · Computer Software · March 14, 2022
ChurnZero allows our CS team to automate many of our functions and acts as a (mostly) central repository to keep up with our book of business. While it can be a bit complex to get everything working on the backend, we can rely on great hands-on support to help bridge that gap.
Pros: Automated email campaigns, health scoring, ability to integrate and pull in metrics from several outside sources. Excellent service from Bri and the CS team.
Cons: Configuration can be a bit complex and contrived, though this is a necessary evil due to the nature of software that integrates with highly variable CRM instances
Chris W. · Lead Customer Success Manager · Computer Software · March 12, 2022
Usage insights, NPS launch, Support ticket view
Pros: The integration and CS support we have gotten
Cons: The fact that you cannot @ mention colleagues and interact real time
Ana H. · Global Director, Customer Experience · Logistics and Supply Chain · March 11, 2022
I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations.
Pros: We are able to review and interact with data we didn't previously have in a digestible format. We are more easily able to codify and standardize department practices.
Cons: There are limitations to segmentation that make using other features difficult. Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up.
Virginia B. · Sr. CSM · Insurance · March 11, 2022
Pros: The CZ team and culture are easily two of the most important factors in why we chose ChurnZero. They're tremendously responsive, incredibly supportive, and understand the CS is a growing field and no one has all the right answers all the time. Our team has been able to adopt and onboard the CZ platform with ease and without an administrator being dedicated to its setup. The ease of configuration, implementation, and integrations were key to being successful immediately. Big shoutout to [SENSITIVE CONTENT] - our Success and Implementation team. The support we've gotten has been next-level, and I owe a huge amount of our success with the system to the CZ team proactively knowing what we'd need and leaning in to assist.
Cons: The UI can be clunky. I really hate the slide out drawer nav ... but there really aren't any details of the system where there are complete misses.
Doug M. · Sr. Customer Enablement Manager · Computer Software · March 11, 2022
Pros: We automate: onboarding, quarterly business reviews, success planning, annual reviews, and executive business reviews.
Cons: Some improvement with integrating with CRM?
Scot G. · Customer Success Manager · Computer Software · March 11, 2022
Overall, the onboarding and customer success team has been super attentive and helpful with getting us started.
Pros: Creating automated journeys to understand where our customers succeed and fail in our onboarding process and seeing our customer usage data in real time.
Cons: So far there have been only a few set up issues that are a bit limiting like certain fields you can't edit and not being able to make retroactive changes.
Kelly F. · Customer Success Manager · Information Technology and Services · March 11, 2022
Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts. This is the main use cases that our Customer Success managers use this system for. For leadership we use it for hypothesis on potential clients for UAT or outreach and also to validate extra attention is needed. It assists with reporting on the outcomes of specific outreach activities for example did this lead to increase usage of this product or not. The second phase of us using the product is the churn risk predictability. We still need to refine some of our churn factors to be more accurate.
Pros: It is simple for individuals in their role to use to manage their outreach. They can pick it up pretty intuitively and learn from other ways team members have used it or are using it today. We often copy segments, plays etc. There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered reports. I can do this on the fly if I get questions from leaders of cross functional members like how many clients are due to renew this year and haven't logged in to X system for example. I.E. cross reference data from customer events that are stored in desperate systems. Setting up the live exports has also given us the ability to expand use of the output across teams without having to have a number of users that do not need utilize the full functionality but need some output.
Cons: Little more formal structure or guardrails as our organization grows. For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would never want to occur on certain clients as we set up their contract. The flexibility is needed for team adoption and enablement but as you grow as a company so does the operational risk so some additional levels or layers of stop gap measures would be a plus.
Jess L. · VP Customer Success · Retail · March 11, 2022
| 1 |
| 2 |
Ad |
| Client Onboarding | 1 | 5 | Ad |
| Customer Experience | 1 | 14 | Ad |
| Customer Engagement | 3 | 2 | - |
| Sales Tracking | 3 | 47 | - |
| CRM | 4 | 26 | - |