Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
76	Great Recruiters	4.9	51	-	5.0 / 5.0 / 4.8 / 4.9	Reputation management solution built for staffing agencies to capture candidate feedback in real time and improve recruiting process. Learn more about Great Recruiters
77	Questback	4.7	51	-	4.4 / 4.7 / 4.6 / 4.5	Questback is a Customer Satisfaction Management platform. Learn more about Questback
78	Gainsight CS	4.4	48	-	4.0 / 4.5 / 4.4 / 4.1	Gainsight helps companies protect revenue and drive expansion with unified data, AI insights, and automated post-sale engagement. Learn more about Gainsight CS
79	ReputationStacker	4.9	43	-	4.7 / 4.8 / 4.8 / 4.8	ReputationStacker helps you collect customer feedback automatically, turn it into actionable insights, & improve satisfaction at scale. Learn more about ReputationStacker
80	Screeb	4.5	42	-	4.5 / 4.7 / 4.4 / 4.3	We help companies to understand, ask, engage and guide their users, all in one place. Learn more about Screeb
81	GatherUp	4.6	41	-	4.6 / 4.4 / 4.5 / 4.4	GatherUp helps digital agencies collect, analyze, and showcase reviews to improve client reputation, retention, and business growth Learn more about GatherUp
82	Key Survey	4.6	40	-	4.4 / 4.7 / 4.5 / 4.4	Key Survey is a configurable, powerful survey platform to collect, manage, and analyze feedback and data to inform strategy. Learn more about Key Survey
83	InputKit	4.9	38	-	4.8 / 5.0 / 4.9 / 4.7	Optimize your customer experience with authentic feedback, customer satisfaction surveys and concrete performance indicators. Learn more about InputKit
84	Advanced Entry	4.7	38	-	4.7 / 4.8 / 4.6 / 4.6	Secure your facility. Optimize human capital. Strengthen relationships. Grow your bottom line. All with Real-Time Visitor Intelligence. Learn more about Advanced Entry
85	SmartKarrot	4.4	37	-	4.2 / 4.8 / 4.3 / 4.4	Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion. Learn more about SmartKarrot
86	Desku	4.7	36	-	4.6 / 4.6 / 4.3 / 4.9	Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. Learn more about Desku
87	UseResponse	4.6	36	-	4.7 / 4.8 / 4.5 / 4.6	Customer Support & Community Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Learn more about UseResponse
88	Feedbackly	4.2	36	-	4.4 / 4.0 / 4.2 / 4.0	All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey. Learn more about Feedbackly
89	Feedbucket	5	35	-	4.9 / 5.0 / 4.8 / 4.8	A website feedback tool for agencies to collect and manage website feedback in your existing tools Learn more about Feedbucket
90	SmileBack	4.9	35	-	5.0 / 4.8 / 4.7 / 4.7	SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Learn more about SmileBack
91	Skilljar Customer Education	4.6	35	-	4.5 / 4.4 / 4.2 / 4.4	Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar Customer Education
92	Verified Reviews	4	35	-	3.9 / 3.9 / 3.9 / 3.8	Our UGC platform for brands to manage, moderate and activate reviews and broadcast the VoC to boost visibility and customer retention. Learn more about Verified Reviews
93	Localyser	4.8	33	-	4.7 / 4.8 / 4.5 / 4.5	We make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, GlassDoor, App Stores & more Learn more about Localyser
94	Medallia Experience Cloud	4.5	33	-	4.5 / 4.3 / 4.4 / 4.4	Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud
95	Totango	3.7	33	-	3.6 / 3.7 / 3.6 / 3.6	Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement. Learn more about Totango
96	WeBee	4.9	32	-	4.9 / 4.9 / 4.8 / 4.8	WeBee is a 360-degree white-labeled guest experience platform that delivers more revenues, positive review scores & guest satisfaction. Learn more about WeBee
97	zenloop	4.9	30	-	4.9 / 5.0 / 4.7 / 4.6	zenloop automates customer retention by analyzing customer satisfaction and collecting feedback at each customer touchpoint. Learn more about zenloop
98	Retently	4.9	30	-	4.8 / 4.8 / 4.7 / 4.7	Track key CX metrics: NPS, CSAT & CES, collect and provide valuable insights into your customer feedback. Learn more about Retently
99	elevio	4.6	30	-	4.7 / 4.7 / 4.4 / 4.6	Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
100	Fuel Cycle	4.6	30	-	4.3 / 4.6 / 4.2 / 4.3	Market Research Cloud helps businesses maintain constant connections with their customers, prospects and users for actionable insights. Learn more about Fuel Cycle