All categoriesLaunch brief →
Customer Satisfaction
https://www.capterra.com/customer-satisfaction-software/Niches in this category - the functional product types blended into "Customer Satisfaction" (67)
Voice of Customer & Experience Management Platform71Reputation & Review Marketing Platform48Survey & Questionnaire Software31Customer Feedback & Text Analytics Platform29Contact Center & Helpdesk Software29Product Management & Roadmapping Platform15Feedback Kiosk & On-Site Rating Device9In-Product Feedback & Bug Reporting Tool9Customer Intelligence & Churn Analytics Platform6Customer Success Platform6CRM Software6Customer Service AI Agent & Automation Platform6Local Listings & Multi-Location Marketing Platform6Contact Center Quality Management & Workforce Optimization5Customer Data Platform & AI Personalization5Market Research & Survey Analytics Platform5Customer Communications Orchestration & Omnichannel Inbox4Guest Experience & Hospitality CX Platform4User Research & Usability Testing Platform3AI Chatbot & Conversational AI Platform3Loyalty & Customer Engagement Platform3Knowledge Base & Wiki Software3Interactive Content & Quiz Builder2Conversational & Messaging CRM2Visitor Management Software2Forms Automation & Mobile Data Capture Platform2Queue Management & Virtual Waitlist Software2Unified Communications (UCaaS) Platform2Customer Journey Mapping Software2Conversation Intelligence & Speech Analytics2WhatsApp Business Messaging & Marketing Platform2Online Community & Discussion Platform2Customer & Partner Training / Extended Enterprise LMS1ERP Suite1Professional Services Automation (PSA) Software1Lead Capture & Lead Management Software1Whistleblowing & Case Management Software1AI Sales Assistant & Revenue Intelligence1AI Decision Intelligence & Forecasting Platform1Client Portal & Document Collection Platform1Workflow Automation & BPM Platform1Customer Communications Management (CCM) Software1Async Video Messaging & Screen Recording Tool1Creative Proofing & Online Review Platform1Shared Inbox & Collaborative Email Platform1Work Management & Team Task Collaboration Platform1Conversational Marketing & Chatbot Lead Capture1Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Virtual Try-On & AR Commerce Platform1Product & Digital Analytics Platform1Staffing Agency Software1Digital Adoption Platform (DAP)1Assessment, Exam & Quiz Platform1Text-to-Pay & Conversational Payment Platform1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Digital Experience Analytics & Session Replay Platform1User Onboarding & Product Adoption Platform1Co-Browsing & Visual Customer Support Platform1Customer Advocacy & Referral Marketing Platform1Guest WiFi Marketing & Analytics Platform1Video Testimonial Collection Platform1User-Generated Content & Social Wall Platform1CPaaS / Messaging API Platform1Occupational Health & Case Management Software1Ecommerce Product Review & Ratings Widget1Ecommerce Personalization & Recommendation Engine1
345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 226 | 4.5 | 4 | - | 4.8 / 4.8 / 4.5 / 4.5 | Improve your seller rating through automated intelligent feedback requests on Amazon, eBay, Trustpilot and Google. Learn more about Feedback | |
| 227 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave | |
| 228 | 5 | 3 | - | 4.7 / 5.0 / 4.7 / 5.0 | ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring. Learn more about ClientZen | |
| 229 | 5 | 3 | - | 4.7 / 5.0 / 5.0 / 5.0 | Umanest makes growth easy for Property Managers with automated client retention, online reviews and referrals. Learn more about Umanest | |
| 230 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more. Learn more about RevFee | |
| 231 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | Myrelis automates Google reviews and boosts loyalty with personalized marketing campaigns via feedback management software. Learn more about Myrelis | |
| 232 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | QaizenX is a feedback solution for you to easily gather & act on customer feedback. Cost-effective, best-in-class, greater insights. Learn more about QaizenX | |
| 233 | 5 | 3 | - | 5.0 / 5.0 / 4.5 / 4.5 | Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack | |
| 234 | 4.7 | 3 | - | 5.0 / 5.0 / 4.0 / 5.0 | AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. Learn more about Gnatta | |
| 235 | 4.7 | 3 | - | 5.0 / 4.7 / 4.7 / 5.0 | AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting engagement. Learn more about AnswerDash | |
| 236 | 4.7 | 3 | - | 5.0 / 4.3 / 4.7 / 4.7 | FCI CCM’s VARTA platform offers AI-driven, compliant, and personalized customer communication for banks, driving engagement and growth. Learn more about VARTA | |
| 237 | 4.7 | 3 | - | 4.7 / 5.0 / 4.7 / 4.7 | e-satisfaction.com is the Feedback Solution that helps companies open the discussion with their customers and drive business growth. Learn more about e-satisfaction.com | |
| 238 | 4.7 | 3 | - | 4.3 / 5.0 / 3.7 / 5.0 | Boost your online reputation and local visibility with our customer review management and local marketing tool. Learn more about Guest Suite | |
| 239 | 4.7 | 3 | - | 4.7 / 5.0 / 5.0 / 5.0 | Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere | |
| 240 | 4.3 | 3 | - | 5.0 / 4.5 / 4.3 / 4.0 | Run CSAT, NPS, and CES programs with multi channel distribution, AI synthesis of verbatims, and real time satisfaction tracking. Learn more about Drag'n Survey | |
| 241 | 4 | 3 | - | 3.7 / 3.3 / 4.0 / 3.3 | A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries Learn more about Odigo | |
| 242 | 3.7 | 3 | - | 3.0 / 5.0 / 3.0 / 5.0 | Mobile feedback solution that allows businesses to collect opinions from their customers. Increase response rate by 40%-2,000% Learn more about Suggestar | |
| 243 | 3 | 3 | - | 2.7 / 2.7 / 2.7 / 2.3 | Cloud-based knowledge management solution that helps businesses capture, manage and extend information across touchpoints & channels. Learn more about MindTouch | |
| 244 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Boost your local SEO, manage reviews & listings, and enhance customer experience to grow your multi-location business effortlessly! Learn more about Calton | |
| 245 | 5 | 2 | - | 5.0 / 4.5 / 4.5 / 5.0 | Dynata Insights Platform is a single end-to-end solution to address all your insights and advertising needs. Learn more about Dynata Insights Platform | |
| 246 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Easiest way to implement post-purchase surveys on Shopify. Learn more about Enquire | |
| 247 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Partenero is an easy-to-use, actionable, and customizable Customer Success tool. Learn more about Partenero | |
| 248 | 5 | 2 | - | 4.0 / 5.0 / 5.0 / 5.0 | Truecaller for Business offers verified caller ID, reducing spam & phishing scams and enhancing customer communications experience. Learn more about Truecaller for Business | |
| 249 | 5 | 2 | - | 5.0 / 5.0 / 4.5 / 5.0 | Get more customers through AI support, proven CX methodologies and full automation. Learn more about Responsr | |
| 250 | 5 | 2 | - | 4.5 / 5.0 / 5.0 / 5.0 | Surveyed is designed to help businesses make product reviews come alive with video or text feedback from actual & authentic customers. Learn more about Surveyed |