All categoriesLaunch brief →
Customer Satisfaction
https://www.capterra.com/customer-satisfaction-software/Niches in this category - the functional product types blended into "Customer Satisfaction" (67)
Voice of Customer & Experience Management Platform71Reputation & Review Marketing Platform48Survey & Questionnaire Software31Customer Feedback & Text Analytics Platform29Contact Center & Helpdesk Software29Product Management & Roadmapping Platform15Feedback Kiosk & On-Site Rating Device9In-Product Feedback & Bug Reporting Tool9Customer Intelligence & Churn Analytics Platform6Customer Success Platform6CRM Software6Customer Service AI Agent & Automation Platform6Local Listings & Multi-Location Marketing Platform6Contact Center Quality Management & Workforce Optimization5Customer Data Platform & AI Personalization5Market Research & Survey Analytics Platform5Customer Communications Orchestration & Omnichannel Inbox4Guest Experience & Hospitality CX Platform4User Research & Usability Testing Platform3AI Chatbot & Conversational AI Platform3Loyalty & Customer Engagement Platform3Knowledge Base & Wiki Software3Interactive Content & Quiz Builder2Conversational & Messaging CRM2Visitor Management Software2Forms Automation & Mobile Data Capture Platform2Queue Management & Virtual Waitlist Software2Unified Communications (UCaaS) Platform2Customer Journey Mapping Software2Conversation Intelligence & Speech Analytics2WhatsApp Business Messaging & Marketing Platform2Online Community & Discussion Platform2Customer & Partner Training / Extended Enterprise LMS1ERP Suite1Professional Services Automation (PSA) Software1Lead Capture & Lead Management Software1Whistleblowing & Case Management Software1AI Sales Assistant & Revenue Intelligence1AI Decision Intelligence & Forecasting Platform1Client Portal & Document Collection Platform1Workflow Automation & BPM Platform1Customer Communications Management (CCM) Software1Async Video Messaging & Screen Recording Tool1Creative Proofing & Online Review Platform1Shared Inbox & Collaborative Email Platform1Work Management & Team Task Collaboration Platform1Conversational Marketing & Chatbot Lead Capture1Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Virtual Try-On & AR Commerce Platform1Product & Digital Analytics Platform1Staffing Agency Software1Digital Adoption Platform (DAP)1Assessment, Exam & Quiz Platform1Text-to-Pay & Conversational Payment Platform1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Digital Experience Analytics & Session Replay Platform1User Onboarding & Product Adoption Platform1Co-Browsing & Visual Customer Support Platform1Customer Advocacy & Referral Marketing Platform1Guest WiFi Marketing & Analytics Platform1Video Testimonial Collection Platform1User-Generated Content & Social Wall Platform1CPaaS / Messaging API Platform1Occupational Health & Case Management Software1Ecommerce Product Review & Ratings Widget1Ecommerce Personalization & Recommendation Engine1
345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 151 | 4.8 | 12 | - | 4.8 / 4.4 / 4.5 / 4.9 | ProProfs Survey Maker is an effective tool to capture respondents feedback & make smart business decisions based on reports & analysis Learn more about ProProfs Survey Maker | |
| 152 | 4.8 | 12 | - | 4.8 / 4.6 / 4.6 / 4.8 | Analyze feedback, reviews, chats, emails, surveys, etc in an easy way, getting a better understanding of your customers and employees. Learn more about Deep Talk | |
| 153 | 4.8 | 12 | - | 4.6 / 5.0 / 4.8 / 5.0 | With Noora, you can validate your feature ideas and product roadmap before you start development. Learn more about Noora | |
| 154 | 4.6 | 12 | - | 4.6 / 4.4 / 4.3 / 4.8 | Empower all teams within your organization with CSAT/PSAT scores. Learn more about Wootric | |
| 155 | 4.6 | 12 | - | 4.8 / 4.5 / 4.4 / 4.5 | easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator. Learn more about easiware | |
| 156 | 4.5 | 12 | - | 4.3 / 4.3 / 4.4 / 4.4 | Feedback app for Amazon seller who wants increase feedback and reviews. Learn more about Amazon Feedback App | |
| 157 | 4.5 | 12 | - | 4.9 / 4.9 / 4.3 / 4.7 | Create brilliant surveys with zero fuss. Impress your audience, and wow your colleagues with doopoll's easy-to-use platform. Learn more about doopoll | |
| 158 | 4.4 | 12 | - | 4.7 / 4.9 / 4.1 / 4.8 | Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time. Learn more about Lumoa | |
| 159 | 4.3 | 12 | - | 4.3 / 4.1 / 3.8 / 3.8 | Amazon feedback and review software trusted by tens of thousands of sellers in over 100 countries and across 17 Amazon marketplaces. Learn more about FeedbackFive | |
| 160 | 4.3 | 12 | - | 4.5 / 4.6 / 4.2 / 4.2 | The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. Learn more about Intouch Insight CX Platform | |
| 161 | 5 | 11 | - | 4.9 / 5.0 / 5.0 / 5.0 | Review management software that can Request, Respond, Share, and Display Reviews as well as Rewarded Survey and Digital Signage Creator Learn more about Infuse Reviews | |
| 162 | 4.9 | 11 | - | 4.7 / 5.0 / 4.8 / 4.8 | AirVote QR smileys help business owners monitor service levels thru customers' eyes. Self-service. Free forever for moderate use. Learn more about AirVote | |
| 163 | 4.8 | 11 | - | 4.4 / 5.0 / 4.8 / 4.9 | Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights. Learn more about Capturi | |
| 164 | 4.8 | 11 | - | 4.4 / 4.9 / 4.6 / 4.5 | CustomerGauge enables B2B companies to collect customer feedback & monitor behavioral trends to retain accounts and increase revenue. Learn more about CustomerGauge | |
| 165 | 4.8 | 11 | - | 4.8 / 4.5 / 4.7 / 4.8 | Control your online reputation and use it to build your brand and sales with insights for Marketing and Operations. Learn more about Merchant Centric | |
| 166 | 4.8 | 11 | - | 4.9 / 4.8 / 4.6 / 5.0 | Trust is video software that allows businesses to collect, manage, and display authentic customer feedback. Learn more about Trust | |
| 167 | 4.5 | 11 | - | 4.7 / 4.7 / 4.6 / 4.4 | Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Learn more about Maqsam | |
| 168 | 4.2 | 11 | - | 4.3 / 4.1 / 4.3 / 4.2 | Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations. Learn more about Kiamo | |
| 169 | 4.9 | 10 | - | 4.8 / 4.8 / 4.8 / 4.7 | RAY helps multi-location businesses to improve their Customer Experience, Online Reputation and Local SEO. Learn more about RAY | |
| 170 | 4.8 | 10 | - | 4.3 / 4.7 / 4.5 / 4.8 | Flexible, branded customer service and CX surveys—simple to build, fast to launch, and powerful enough to unify customer feedback. Learn more about Explorance BlueX | |
| 171 | 4.8 | 10 | - | 4.9 / 4.9 / 4.6 / 4.7 | Helping companies get more feedback and online reviews. Learn more about Review Spreader | |
| 172 | 4.8 | 10 | - | 4.6 / 4.4 / 4.6 / 4.4 | Makes it easy for businesses to remotely capture customer videos in seconds for video testimonials and voice of the customer. Learn more about VideoPeel | |
| 173 | 4.6 | 10 | - | 4.6 / 4.4 / 4.6 / 4.7 | The AI platform that automatically analyses your customer data in real time. Learn more about PrediCX | |
| 174 | 4.5 | 10 | - | 4.4 / 4.5 / 4.4 / 4.6 | The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet customer needs. Learn more about Crowdtech | |
| 175 | 4.5 | 10 | - | 4.5 / 4.7 / 4.6 / 4.7 | Digital Air Strike, the leader in consumer engagement & digital retailing helping 7,000+ businesses attract, engage & retain customers. Learn more about Digital Air Strike |