Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
126	Medallia Agent Connect	4.9	18	-	4.9 / 4.9 / 4.9 / 4.5	Medallia Agent Connect brings customer feedback, QA & coaching together to drive agent engagement, performance & customer satisfaction. Learn more about Medallia Agent Connect
127	HappyOrNot	4.9	18	-	4.9 / 4.9 / 4.4 / 4.4	HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance. Learn more about HappyOrNot
128	The Survey System	4.6	18	-	4.4 / 4.8 / 4.3 / 4.2	Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. Learn more about The Survey System
129	Repticity	4.8	17	-	4.9 / 5.0 / 4.8 / 4.8	Revolutionize operations with Repticity - AI-driven entry & client interaction. Try us risk-free. Learn more about Repticity
130	Heyday	4.6	17	-	4.6 / 4.9 / 4.2 / 4.5	The #1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX. Learn more about Heyday
131	GuildQuality	4.5	17	-	4.5 / 4.6 / 3.3 / 3.3	Customer satisfaction surveying software for quality-minded building professionals. Learn more about GuildQuality
132	Clootrack	5	16	-	4.5 / 4.9 / 4.6 / 4.7	Clootrack’s AI super-agent powers complete VoC analytics 7.5X faster insights from the broadest data, tailored to your business needs. Learn more about Clootrack
133	TheySaid	4.9	16	-	4.9 / 4.9 / 4.8 / 4.8	User testing and research, accelerated by AI. Learn more about TheySaid
134	Wiremo	4.7	16	-	4.7 / 4.5 / 4.4 / 4.2	Show customers you care with Wiremo’s review request email feature. Automatically display great reviews on your website to boost sales. Learn more about Wiremo
135	Magic	4.9	15	-	4.7 / 5.0 / 4.6 / 4.8	Magic's all-in-one platform empowers local businesses to manage online reviews, customers, marketing, and revenue growth with ease. Learn more about Magic
136	Thematic	4.9	15	-	4.7 / 5.0 / 4.7 / 4.9	Thematic unlocks specific insights from unstructured feedback across all channels to help you increase customer value and reduce churn. Learn more about Thematic
137	GuestXM	4.9	15	-	4.9 / 5.0 / 4.6 / 4.7	Customer experience management and restaurant intelligence platform Learn more about GuestXM
138	Simplify360	4.4	15	-	4.2 / 4.6 / 4.1 / 4.3	Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360
139	Clickatell	4.3	15	-	4.3 / 4.2 / 4.4 / 4.1	Connecting businesses and consumers directly for conversation, commerce and service through mobile messaging at scale. Learn more about Clickatell
140	Desk360	4.7	14	-	4.8 / 4.9 / 4.6 / 4.7	A cloud-based omnichannel customer support platform with 360-degree customer view. Learn more about Desk360
141	Capacity	4.5	14	-	4.3 / 4.6 / 4.1 / 4.2	Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days. Learn more about Capacity
142	BeInContact	4.4	14	-	4.4 / 4.3 / 4.0 / 3.9	BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform. Learn more about BeInContact
143	ManageEngine SupportCenter Plus	4.3	14	-	4.3 / 4.2 / 4.4 / 4.4	Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support Learn more about ManageEngine SupportCenter Plus
144	MarketSurge	5	13	-	4.8 / 4.9 / 4.9 / 5.0	MarketSurge is an all-in-one lead interaction management platform to capture, nurture and close leads. Learn more about MarketSurge
145	Case Status	4.9	13	-	4.9 / 5.0 / 4.8 / 4.9	Case Status is the leading client experience platform for law firms—automating updates, boosting satisfaction, and driving growth Learn more about Case Status
146	VirtlX	4.8	13	-	4.7 / 4.7 / 4.7 / 4.8	Transform employee & customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth. Learn more about VirtlX
147	RingCentral Engage Digital	4.8	13	-	4.8 / 4.4 / 4.6 / 4.5	Ensure the same quality of service across all channels, as expected by customers by using an omni-digital platform SAS Learn more about RingCentral Engage Digital
148	AppFollow	4.6	13	-	4.6 / 5.0 / 4.3 / 4.4	AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy. Learn more about AppFollow
149	allswers	4.9	12	-	4.9 / 4.7 / 4.6 / 4.9	Platform to optimize the customer experience program with multiple integrations. Learn more about allswers
150	Dito CRM	4.8	12	-	4.8 / 4.8 / 4.6 / 5.0	Dito CRM is a tool that centralizes and manages the relationship between brands and their customers. Through the integration of informa Learn more about Dito CRM