Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
251	CustoCentrix	4.5	2	-	3.5 / 5.0 / 4.0 / 4.0	Customer data platform that helps Belgian retailers to collect data. Data quality, loyalty programs, marketing automation and more. Learn more about CustoCentrix
252	UserReport	4.5	2	-	4.5 / 4.5 / 4.5 / 4.5	UserReport is user engagement software that helps companies improve products and customer relationships. Learn more about UserReport
253	Sibyl	4.5	2	-	4.0 / 5.0 / 4.0 / 5.0	Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience. Learn more about Sibyl
254	TouchPoint Survey Software	4.5	2	-	4.5 / 5.0 / 0.0 / 0.0	Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support. Learn more about TouchPoint Survey Software
255	Vocally	4.5	2	-	4.5 / 5.0 / 4.5 / 5.0	Use visual product feedback to improve user experience and keep users coming back. Learn more about Vocally
256	Tatvam	4.5	2	-	5.0 / 5.0 / 4.0 / 4.5	A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business. Learn more about Tatvam
257	ProdCamp	4.5	2	-	4.5 / 4.5 / 4.5 / 4.5	User Feedback Management platform Learn more about ProdCamp
258	CFN Insight	3.5	2	-	3.5 / 5.0 / 3.0 / 3.5	Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight
259	OMBEA Insights	3.5	2	-	3.5 / 3.0 / 3.5 / 3.5	The XM platform for Continuous Local Improvements. Learn more about OMBEA Insights
260	Raaft	5	1	-	5.0 / 5.0 / 5.0 / 5.0	No-code retention platform that helps businesses manage cancellation flows, product feedback, customer data and more. Learn more about Raaft
261	WizVille	5	1	-	5.0 / 5.0 / 5.0 / 5.0	A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers. Learn more about WizVille
262	Reva	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Software that helps vacation rental managers and hospitality operators aggregate, analyze, and respond to their guest reviews. Learn more about Reva
263	SurveySensum	5	1	-	5.0 / 5.0 / 5.0 / 5.0	SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. Learn more about SurveySensum
264	TPSC Cloud	5	1	-	5.0 / 0.0 / 4.0 / 0.0	Improve the reporting of healthcare incidents and patient safety with our easy-to-use software. Learn more about TPSC Cloud
265	thanks!	5	1	-	5.0 / 5.0 / 5.0 / 5.0	A Japanese-language customer satisfaction software solution for businesses that helps to increase sales and improve customer retention. Learn more about thanks!
266	Gleap	5	1	-	5.0 / 5.0 / 5.0 / 5.0	The best AI-first customer support and feedback platform. Learn more about Gleap
267	DevRev	5	1	-	5.0 / 5.0 / 5.0 / 5.0	DevRev OneCRM, purpose-built for tech companies. Learn more about DevRev
268	Churnfree	5	1	-	5.0 / 0.0 / 5.0 / 0.0	Use Churnfree to build customizable retention flows to reduce churn to your website by 46%. Start your free trial now! Learn more about Churnfree
269	Treasure Data Suite	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Treasure Data Customer Data Cloud: Boost campaigns, streamline operations, and enhance customer experiences with your data. Learn more about Treasure Data Suite
270	ProductHQ	5	1	-	5.0 / 5.0 / 5.0 / 5.0	ProductHQ: An all-in-one tool for SaaS teams to collect feedback, prioritize features, plan roadmaps, and announce updates seamlessly. Learn more about ProductHQ
271	Zuar Portal	5	1	-	4.0 / 5.0 / 4.0 / 0.0	The first customer portal built to change as often as your customers’ requirements do. Create and adapt tailored experiences with Zuar. Learn more about Zuar Portal
272	Captive WiFi	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Cloud-based customer satisfaction tool that helps capture user data, get insights via feedback and optimize with footfall analysis. Learn more about Captive WiFi
273	OS/	5	1	-	5.0 / 5.0 / 5.0 / 4.0	Boost customer satisfaction with OS/: Deliver projects on time, stay within budget, and ensure transparency – for happier clients. Learn more about OS/
274	MASSIVE	5	1	-	4.0 / 0.0 / 5.0 / 4.0	Our A.I. reads and understands millions of spontaneous consumers reviews to provide you with actionable, reliable business insights. Learn more about MASSIVE
275	Grappin	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Grappin est un outil de collecte des retours utilisateurs intégré directement sur les sites internet, SaaS et e-commerce. Learn more about Grappin