Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
26	Swell	4.6	357	80%	4.6 / 4.6 / 4.5 / 4.5	Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice. Learn more about Swell
27	Broadly	4.8	336	88%	4.8 / 4.7 / 4.7 / 4.6	Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly. Learn more about Broadly
28	Pipefy	4.6	321	85%	4.5 / 4.6 / 4.4 / 4.4	Automate Customer Satisfaction in minutes with ready-to-use templates. Start today with Pipefy for free. Learn more about Pipefy
29	Nicereply	4.7	283	87%	4.7 / 4.7 / 4.6 / 4.7	Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive Learn more about Nicereply
30	Pointerpro	4.6	272	87%	4.4 / 4.7 / 4.5 / 4.3	Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports. Learn more about Pointerpro
31	Genesys Cloud CX	4.3	262	-	4.4 / 4.0 / 4.2 / 4.1	Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX
32	XM for Customer Experience Shortlist	4.6	255	82%	4.4 / 4.6 / 4.6 / 4.5	Drive customer satisfaction by gathering real-time feedback on the leading Customer Experience management platform. Learn more about XM for Customer Experience
33	Grade.us	4.8	244	89%	4.7 / 4.8 / 4.5 / 4.6	Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you. Learn more about Grade.us
34	AidaForm	4.7	240	83%	4.7 / 4.6 / 4.3 / 4.7	Create engaging surveys with AidaForm. Collect feedback, run polls, and gain insights effortlessly. Learn more about AidaForm
35	NiceJob	4.9	203	94%	4.9 / 4.9 / 4.8 / 4.8	NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
36	HelpDesk	4.6	180	-	4.7 / 4.5 / 4.4 / 4.4	HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
37	Vivantio	4.3	178	-	4.2 / 4.4 / 4.2 / 4.3	Cloud-based, scalable service management software for internal- and external-facing support teams. Learn more about Vivantio
38	CustomerHero Shortlist	4.9	175	98%	4.8 / 4.9 / 4.6 / 4.7	The Software with a Service platform to measure & improve Customer Satisfaction with AI insights, NPS tracking & close-the-loop tools. Learn more about CustomerHero
39	123FormBuilder	4.4	175	-	4.4 / 4.1 / 4.2 / 4.1	Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Learn more about 123FormBuilder
40	ReviewTrackers	4.7	172	90%	4.7 / 4.7 / 4.5 / 4.6	Build a customer obsessed brand leveraging reviews, and improve brand loyalty, retention, and growth. Learn more about ReviewTrackers
41	CheckMarket	4.5	149	86%	4.3 / 4.9 / 4.3 / 4.6	Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts. Learn more about CheckMarket
42	GetMoreReviews	4.7	148	81%	4.6 / 4.7 / 4.5 / 4.5	Reputation tool to optimize review management process with rating system, auto social posting & negative feedback blocking capability. Learn more about GetMoreReviews
43	Hiver	4.7	147	83%	4.7 / 4.6 / 4.6 / 4.5	Hiver is a modern, AI customer service platform that helps businesses measure and improve customer satisfaction. Learn more about Hiver
44	Shopper Approved	4.9	132	88%	4.8 / 4.8 / 4.7 / 4.7	Shopper Approved simplifies collecting, managing, and displaying customer feedback from ratings and reviews for ecommerce websites. Learn more about Shopper Approved
45	Custify	4.9	122	98%	4.8 / 5.0 / 4.8 / 4.9	Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
46	Feedier	4.7	121	88%	4.7 / 4.7 / 4.4 / 4.7	Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions Learn more about Feedier
47	SurveySparrow Shortlist	4.4	121	-	4.5 / 4.3 / 4.3 / 4.3	SurveySparrow enhances customer satisfaction by turning feedback into actionable insights, improving experiences, and driving loyalty. Learn more about SurveySparrow
48	Contentsquare	4.8	116	96%	4.4 / 4.9 / 4.7 / 4.4	Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. Learn more about Contentsquare
49	SmartSurvey Shortlist	4.6	114	94%	4.7 / 4.7 / 4.6 / 4.6	Enhance employee experience with SmartSurvey—collect feedback, track eNPS, and drive engagement with secure, GDPR-compliant tools. Learn more about SmartSurvey
50	Preferred Patron Loyalty	4.9	109	97%	4.8 / 5.0 / 4.8 / 4.9	Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control. Learn more about Preferred Patron Loyalty