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Customer Satisfaction
https://www.capterra.com/customer-satisfaction-software/Niches in this category - the functional product types blended into "Customer Satisfaction" (67)
Voice of Customer & Experience Management Platform71Reputation & Review Marketing Platform48Survey & Questionnaire Software31Customer Feedback & Text Analytics Platform29Contact Center & Helpdesk Software29Product Management & Roadmapping Platform15Feedback Kiosk & On-Site Rating Device9In-Product Feedback & Bug Reporting Tool9Customer Intelligence & Churn Analytics Platform6Customer Success Platform6CRM Software6Customer Service AI Agent & Automation Platform6Local Listings & Multi-Location Marketing Platform6Contact Center Quality Management & Workforce Optimization5Customer Data Platform & AI Personalization5Market Research & Survey Analytics Platform5Customer Communications Orchestration & Omnichannel Inbox4Guest Experience & Hospitality CX Platform4User Research & Usability Testing Platform3AI Chatbot & Conversational AI Platform3Loyalty & Customer Engagement Platform3Knowledge Base & Wiki Software3Interactive Content & Quiz Builder2Conversational & Messaging CRM2Visitor Management Software2Forms Automation & Mobile Data Capture Platform2Queue Management & Virtual Waitlist Software2Unified Communications (UCaaS) Platform2Customer Journey Mapping Software2Conversation Intelligence & Speech Analytics2WhatsApp Business Messaging & Marketing Platform2Online Community & Discussion Platform2Customer & Partner Training / Extended Enterprise LMS1ERP Suite1Professional Services Automation (PSA) Software1Lead Capture & Lead Management Software1Whistleblowing & Case Management Software1AI Sales Assistant & Revenue Intelligence1AI Decision Intelligence & Forecasting Platform1Client Portal & Document Collection Platform1Workflow Automation & BPM Platform1Customer Communications Management (CCM) Software1Async Video Messaging & Screen Recording Tool1Creative Proofing & Online Review Platform1Shared Inbox & Collaborative Email Platform1Work Management & Team Task Collaboration Platform1Conversational Marketing & Chatbot Lead Capture1Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Virtual Try-On & AR Commerce Platform1Product & Digital Analytics Platform1Staffing Agency Software1Digital Adoption Platform (DAP)1Assessment, Exam & Quiz Platform1Text-to-Pay & Conversational Payment Platform1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Digital Experience Analytics & Session Replay Platform1User Onboarding & Product Adoption Platform1Co-Browsing & Visual Customer Support Platform1Customer Advocacy & Referral Marketing Platform1Guest WiFi Marketing & Analytics Platform1Video Testimonial Collection Platform1User-Generated Content & Social Wall Platform1CPaaS / Messaging API Platform1Occupational Health & Case Management Software1Ecommerce Product Review & Ratings Widget1Ecommerce Personalization & Recommendation Engine1
345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 176 | 4.4 | 10 | - | 4.7 / 5.0 / 4.5 / 4.6 | RepuGen is a healthcare reputation management software that automates patient satisfaction monitoring and helps your practice grow. Learn more about RepuGen | |
| 177 | 4.3 | 10 | - | 4.1 / 4.2 / 4.2 / 4.0 | Khoros ensures your community will reduce cost, delight customers & grow your business. Learn more about Khoros Communities | |
| 178 | 4.3 | 10 | - | 4.6 / 4.2 / 3.9 / 4.3 | Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback. Learn more about FanExam | |
| 179 | 5 | 9 | - | 5.0 / 5.0 / 5.0 / 5.0 | Collect feedback directly in your website and analyze it to gain valuable insights. Learn more about Acute | |
| 180 | 5 | 9 | - | 4.9 / 5.0 / 5.0 / 4.8 | Retamo is an online review management software designed to help businesses generate, monitor, and analyze customer ratings or feedback. Learn more about Retamo | |
| 181 | 4.9 | 9 | - | 5.0 / 4.8 / 4.5 / 4.8 | Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager | |
| 182 | 4.9 | 9 | - | 4.9 / 4.9 / 4.6 / 5.0 | As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions. Learn more about Diabolocom | |
| 183 | 4.8 | 9 | - | 4.4 / 4.6 / 4.8 / 4.3 | SurveyOL: #1 survey software with ChatGPT integration for creating professional surveys. Powerful, easy and affordable. Learn more about Surveyol | |
| 184 | 4.6 | 9 | - | 4.9 / 5.0 / 4.2 / 4.7 | Feedback management solution that provides user engagement through interactions and sentiment analysis. Learn more about Emojics | |
| 185 | 5 | 8 | - | 4.8 / 4.8 / 5.0 / 4.9 | WorkHub Tasks is an AI-driven task management solution for your entire organization. Learn more about WorkHub Tasks | |
| 186 | 5 | 8 | - | 4.6 / 5.0 / 4.8 / 4.8 | MFour Studio is a vertically integrated platform that provides businesses with survey + real-time app, web, and location consumer data. Learn more about MFour Studio | |
| 187 | 5 | 8 | - | 4.8 / 4.9 / 4.5 / 4.1 | Collect real-time customer feedback to understand needs and boost satisfaction at every stage of the journey. Learn more about Staffino | |
| 188 | 4.9 | 8 | - | 4.9 / 4.9 / 4.8 / 4.9 | STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers. Learn more about STAMP | |
| 189 | 4.8 | 8 | - | 4.8 / 4.8 / 4.9 / 4.9 | Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available. Learn more about Ochatbot | |
| 190 | 4.8 | 8 | - | 4.5 / 4.9 / 4.6 / 4.8 | Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly. Learn more about Pypestream | |
| 191 | 4.6 | 8 | - | 4.6 / 5.0 / 4.3 / 4.8 | Refiner is in-app survey software that enables businesses to collect user feedback through web and mobile app surveys. Learn more about Refiner | |
| 192 | 4.6 | 8 | - | 4.5 / 4.6 / 4.5 / 4.4 | AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format. Learn more about Merren | |
| 193 | 4.3 | 8 | - | 3.9 / 4.0 / 3.9 / 4.0 | Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany Learn more about Tesseron | |
| 194 | 4.3 | 8 | - | 4.1 / 4.7 / 3.8 / 4.3 | AI Voice of Customer platform that analyzes feedback, detects sentiment and categories, and reveals drivers behind NPS and CSAT. Learn more about Hello Customer | |
| 195 | 4.1 | 8 | - | 3.9 / 4.0 / 3.8 / 3.5 | Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM. Learn more about Engage 365 | |
| 196 | 5 | 7 | - | 4.7 / 5.0 / 4.9 / 5.0 | Turn user feedback into actionable product optimizations! With Upvoty it's super easy to collect & manage valuable user feedback. Learn more about Upvoty | |
| 197 | 4.9 | 7 | - | 4.9 / 5.0 / 4.7 / 4.9 | Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews. Learn more about ServiceGuru Kiosk | |
| 198 | 4.7 | 7 | - | 4.7 / 4.3 / 3.8 / 4.0 | Helprace streamlines your customer service process. Ticketing system integrated with feedback portal and knowledge base. Learn more about Helprace | |
| 199 | 4.4 | 7 | - | 4.6 / 3.9 / 4.4 / 4.3 | RaveCapture is a review and UGC platform that helps businesses collect, manage, and showcase customer feedback. Learn more about RaveCapture | |
| 200 | 5 | 6 | - | 5.0 / 5.0 / 5.0 / 5.0 | Solution for managing customer experiences, which makes it possible to create satisfaction surveys and performance reports. Learn more about WeHelp |