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Customer Satisfaction
https://www.capterra.com/customer-satisfaction-software/Niches in this category - the functional product types blended into "Customer Satisfaction" (67)
Voice of Customer & Experience Management Platform71Reputation & Review Marketing Platform48Survey & Questionnaire Software31Customer Feedback & Text Analytics Platform29Contact Center & Helpdesk Software29Product Management & Roadmapping Platform15Feedback Kiosk & On-Site Rating Device9In-Product Feedback & Bug Reporting Tool9Customer Intelligence & Churn Analytics Platform6Customer Success Platform6CRM Software6Customer Service AI Agent & Automation Platform6Local Listings & Multi-Location Marketing Platform6Contact Center Quality Management & Workforce Optimization5Customer Data Platform & AI Personalization5Market Research & Survey Analytics Platform5Customer Communications Orchestration & Omnichannel Inbox4Guest Experience & Hospitality CX Platform4User Research & Usability Testing Platform3AI Chatbot & Conversational AI Platform3Loyalty & Customer Engagement Platform3Knowledge Base & Wiki Software3Interactive Content & Quiz Builder2Conversational & Messaging CRM2Visitor Management Software2Forms Automation & Mobile Data Capture Platform2Queue Management & Virtual Waitlist Software2Unified Communications (UCaaS) Platform2Customer Journey Mapping Software2Conversation Intelligence & Speech Analytics2WhatsApp Business Messaging & Marketing Platform2Online Community & Discussion Platform2Customer & Partner Training / Extended Enterprise LMS1ERP Suite1Professional Services Automation (PSA) Software1Lead Capture & Lead Management Software1Whistleblowing & Case Management Software1AI Sales Assistant & Revenue Intelligence1AI Decision Intelligence & Forecasting Platform1Client Portal & Document Collection Platform1Workflow Automation & BPM Platform1Customer Communications Management (CCM) Software1Async Video Messaging & Screen Recording Tool1Creative Proofing & Online Review Platform1Shared Inbox & Collaborative Email Platform1Work Management & Team Task Collaboration Platform1Conversational Marketing & Chatbot Lead Capture1Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Virtual Try-On & AR Commerce Platform1Product & Digital Analytics Platform1Staffing Agency Software1Digital Adoption Platform (DAP)1Assessment, Exam & Quiz Platform1Text-to-Pay & Conversational Payment Platform1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Digital Experience Analytics & Session Replay Platform1User Onboarding & Product Adoption Platform1Co-Browsing & Visual Customer Support Platform1Customer Advocacy & Referral Marketing Platform1Guest WiFi Marketing & Analytics Platform1Video Testimonial Collection Platform1User-Generated Content & Social Wall Platform1CPaaS / Messaging API Platform1Occupational Health & Case Management Software1Ecommerce Product Review & Ratings Widget1Ecommerce Personalization & Recommendation Engine1
345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 101 | 4.8 | 29 | - | 4.9 / 4.7 / 4.8 / 4.8 | A powerful video collection tool that allows its clients to collect, manage, and share impactful videos. Learn more about Vidmonials | |
| 102 | 4.7 | 29 | - | 4.6 / 4.6 / 4.5 / 4.8 | Collect, display and share customer testimonials & reviews on autopilot. Join 5,000+ businesses automating social proof with Endorsal! Learn more about Endorsal | |
| 103 | 4.4 | 29 | - | 4.4 / 4.2 / 4.2 / 4.1 | Conoce en profundidad a tus clientes y ofréceles un servicio acorde a sus necesidades y expectativas. Learn more about numia | |
| 104 | 4.7 | 28 | - | 4.8 / 4.9 / 4.5 / 4.9 | Cloud-based survey software that assists with customer feedback gathering, rewarding employees, and team performance tracking. Learn more about Hively | |
| 105 | 4.8 | 26 | - | 4.9 / 4.8 / 4.6 / 4.9 | Employee engagement solution that enables businesses to manage employee feedback, voting, discussions, and more. Learn more about Incogneato | |
| 106 | 4.9 | 25 | - | 5.0 / 4.9 / 4.8 / 4.9 | Comprehensively analyze feedback and requests, generate your data-driven roadmap, and easily share exciting news with users. Learn more about ProductMix | |
| 107 | 4.8 | 25 | - | 4.9 / 5.0 / 4.7 / 4.9 | Review & testimonial software for SaaS companies. Get more reviews, track, search, export, and showcase reviews & testimonials Learn more about ReviewFlowz | |
| 108 | 4.6 | 25 | - | 4.5 / 4.8 / 4.3 / 4.3 | Analyse customer feedback, boost satisfaction, and manage data in compliance with GDPR and strictest EU standards. Learn more about Netigate | |
| 109 | 4.5 | 25 | - | 4.4 / 4.6 / 4.4 / 4.2 | Chattermill unifies customer feedback, customer support, and product feedback into a single platform, to analyse customer data at scale Learn more about Chattermill | |
| 110 | 4.9 | 24 | - | 4.9 / 5.0 / 4.7 / 4.9 | Harvestr is an all-in-one customer feedback management platform that helps companies build amazing products. Learn more about Harvestr | |
| 111 | 4.8 | 23 | - | 5.0 / 4.9 / 4.7 / 5.0 | Collect, manage, and act upon customer feedback. Make informed product decisions and build what really matters. Learn more about Feedbear | |
| 112 | 4.7 | 23 | - | 4.9 / 4.5 / 4.5 / 4.5 | Surveyapp offers omni-channel tools like smiley surveys, kiosks, and more to help collect actionable customer and employee insights. Learn more about Surveyapp | |
| 113 | 4.6 | 23 | - | 4.7 / 4.7 / 4.6 / 4.5 | Measure and manage customer satisfaction with automatic feedback collection flows. Learn more about Trustmary | |
| 114 | 5 | 22 | - | 4.7 / 5.0 / 4.8 / 5.0 | Sleekplan is an all-in-one solution to manage the entire feedback loop from collecting feedback to notifying customers about updates Learn more about Sleekplan | |
| 115 | 4.9 | 21 | - | 4.9 / 4.9 / 4.8 / 4.9 | Social Places is the leading AI-driven marketing automation platform designed specifically for multi-location brands and franchises. Learn more about Social Places | |
| 116 | 3.4 | 21 | - | 3.5 / 3.1 / 3.6 / 3.1 | Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. Learn more about ClickDesk | |
| 117 | 4.8 | 20 | - | 4.8 / 4.9 / 4.6 / 4.6 | Prime AI offers innovative size-fitting tools for fashion e-commerce, enhancing online shopping with personalised fit recommendations. Learn more about Prime AI | |
| 118 | 4.7 | 20 | - | 4.7 / 4.7 / 4.5 / 4.7 | Use Qualaroo to design CSAT surveys and analyze the feedback with AI-sentiment analysis to improve customer satisfaction and experience Learn more about Qualaroo | |
| 119 | 4.7 | 20 | - | 4.5 / 4.8 / 4.5 / 4.8 | Use survey results to help identify at-risk conversations and link customer feedback to your data to enrich reports and 1-to-1 coaching Learn more about EvaluAgent | |
| 120 | 4.4 | 20 | - | 4.0 / 4.5 / 3.8 / 3.9 | Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients. Learn more about Smaply | |
| 121 | 4.5 | 19 | - | 4.4 / 4.8 / 4.2 / 4.6 | XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. Learn more about XEBO.ai | |
| 122 | 4.4 | 19 | - | 4.3 / 4.3 / 4.0 / 4.1 | Surveypal captures and analyzes every piece of feedback to measure and improve customer satisfaction. Learn more about Surveypal | |
| 123 | 4.3 | 19 | - | 4.1 / 4.2 / 4.4 / 3.9 | All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers. Learn more about Eloquant | |
| 124 | 3.8 | 19 | - | 4.1 / 4.3 / 3.5 / 3.7 | Keatext brings the voice of customer and employee into your day-to-day activities to create better people experiences. Learn more about Keatext | |
| 125 | 4.9 | 18 | - | 4.8 / 4.9 / 4.8 / 5.0 | 1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email. Learn more about Customer Thermometer |