Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
276	Kapiche	5	1	-	5.0 / 5.0 / 4.0 / 5.0	A feedback analytics platform that makes sense of unstructured customer feedback data, enabling better decision-making and results. Learn more about Kapiche
277	Elvan	4	1	-	5.0 / 5.0 / 4.0 / 5.0	Elvan is customer feedback software that helps teams launch surveys, analyze responses, and improve customer satisfaction. Learn more about Elvan
278	Commerce Studio	4	1	-	4.0 / 4.0 / 4.0 / 4.0	Multi-channel retailers can achieve operational efficiency with all-in-one Support, Order and Logistics Management. Learn more about Commerce Studio
279	Track	4	1	-	3.0 / 3.0 / 3.0 / 2.0	Review management solution helps companies monitor customer journeys, analyze data, and improve customer experience strategies. Learn more about Track
280	askemo	4	1	-	5.0 / 5.0 / 4.0 / 5.0	Stay connected with your clients and employees. Our fast and easy feedback surveys get a response rate of up to 82%! Learn more about askemo
281	SureCritic Reviews	4	1	-	5.0 / 5.0 / 4.0 / 4.0	SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system. Learn more about SureCritic Reviews
282	Critizr	3	1	-	3.0 / 3.0 / 4.0 / 0.0	Leader in Customer feedback collection Critizr helps companies optimize their customers experience to improve their satisfaction. Learn more about Critizr
283	Verint Voice of the Customer	2	1	-	2.0 / 2.0 / 3.0 / 1.0	CX suite that helps businesses measure and improve customer experience by managing feedback, ratings and reviews on a unified platform. Learn more about Verint Voice of the Customer
284	Skeepers Feedback Management	0	0	-	– / – / – / –	Our UGC solution for brands to capture feedback at any touchpoint in the customer journey and transform VoC into strategic activations. Learn more about Skeepers Feedback Management
285	SurveyXact	0	0	-	– / – / – / –	Customer Satisfaction surveys help you launch targeted initiatives that improve customer satisfaction proactively, not reactively. Learn more about SurveyXact
286	Testapic	0	0	-	– / – / – / –	Testapic makes it possible to analyze user experience related to the navigation on a website with the help of Internet users & experts. Learn more about Testapic
287	Jeeva	0	0	-	– / – / – / –	Jeeva AI drops a tireless, agentic SDR into your stack—finding, enriching, and engaging prospects around the clock. Scale pipeline 3× Learn more about Jeeva
288	Userwell	0	0	-	– / – / – / –	Userwell is the Product Feedback Management Software that helps you with your customer's insights and implement your user's feedback. Learn more about Userwell
289	Helios CX	0	0	-	– / – / – / –	Helios CX is a customer feedback platform that helps business-to-business companies measure satisfaction and reduce customer churn. Learn more about Helios CX
290	SimpleFeedback	0	0	-	– / – / – / –	Cloud customer engagement and feedback collection application for small businesses. Learn more about SimpleFeedback
291	TellusFirst	0	0	-	– / – / – / –	TellUsFirst is a mobile-first solution which provides real-time actionable data you can use to improve your business. Learn more about TellusFirst
292	INFOMAN SERV - Customer Feedback Management	0	0	-	– / – / – / –	PSF is application that boosts customer service by managing complaints and feedback post service or post sales of automobile. Learn more about INFOMAN SERV - Customer Feedback Management
293	Flixcheck	0	0	-	– / – / – / –	Flixcheck is a digital assistant for customer dialogues to optimize customer service. Learn more about Flixcheck
294	Geedesk	0	0	-	– / – / – / –	Cloud-based, service optimization solution empowering hotels around the world. Learn more about Geedesk
295	Personalized Agent Intelligent Routing (PAIR)	0	0	-	– / – / – / –	Call routing solution that helps businesses use emotion AI and voice data to match customers with agents, enhancing outcomes. Learn more about Personalized Agent Intelligent Routing (PAIR)
296	Quickhunt	0	0	-	– / – / – / –	Quickhunt is a feedback software that helps SaaS teams collect user insights, create product roadmaps, and communicate updates. Learn more about Quickhunt
297	binds.co	0	0	-	– / – / – / –	Intelligent software to measure satisfaction and identify how a company can improve customer experience. Learn more about binds.co
298	Conflux	0	0	-	– / – / – / –	Conflux is an online platform that makes it possible to collect, organize, manage, and track feedback from customers or employees. Learn more about Conflux
299	Feedback Survey Kiosk	0	0	-	– / – / – / –	Emoji based one click surveys designed to capture real time customer and employee feedback with one tap of emojis. Learn more about Feedback Survey Kiosk
300	Haber Chat	0	0	-	– / – / – / –	Haber Chat is a WhatsApp productivity tool for teams to automate workflows, manage contacts, and integrate with APIs. Learn more about Haber Chat