Customer Satisfaction

https://www.capterra.com/customer-satisfaction-software/

Niches in this category - the functional product types blended into "Customer Satisfaction" (67)

Voice of Customer & Experience Management Platform71 Reputation & Review Marketing Platform48 Survey & Questionnaire Software31 Customer Feedback & Text Analytics Platform29 Contact Center & Helpdesk Software29 Product Management & Roadmapping Platform15 Feedback Kiosk & On-Site Rating Device9 In-Product Feedback & Bug Reporting Tool9 Customer Intelligence & Churn Analytics Platform6 Customer Success Platform6 CRM Software6 Customer Service AI Agent & Automation Platform6 Local Listings & Multi-Location Marketing Platform6 Contact Center Quality Management & Workforce Optimization5 Customer Data Platform & AI Personalization5 Market Research & Survey Analytics Platform5 Customer Communications Orchestration & Omnichannel Inbox4 Guest Experience & Hospitality CX Platform4 User Research & Usability Testing Platform3 AI Chatbot & Conversational AI Platform3 Loyalty & Customer Engagement Platform3 Knowledge Base & Wiki Software3 Interactive Content & Quiz Builder2 Conversational & Messaging CRM2 Visitor Management Software2 Forms Automation & Mobile Data Capture Platform2 Queue Management & Virtual Waitlist Software2 Unified Communications (UCaaS) Platform2 Customer Journey Mapping Software2 Conversation Intelligence & Speech Analytics2 WhatsApp Business Messaging & Marketing Platform2 Online Community & Discussion Platform2 Customer & Partner Training / Extended Enterprise LMS1 ERP Suite1 Professional Services Automation (PSA) Software1 Lead Capture & Lead Management Software1 Whistleblowing & Case Management Software1 AI Sales Assistant & Revenue Intelligence1 AI Decision Intelligence & Forecasting Platform1 Client Portal & Document Collection Platform1 Workflow Automation & BPM Platform1 Customer Communications Management (CCM) Software1 Async Video Messaging & Screen Recording Tool1 Creative Proofing & Online Review Platform1 Shared Inbox & Collaborative Email Platform1 Work Management & Team Task Collaboration Platform1 Conversational Marketing & Chatbot Lead Capture1 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Virtual Try-On & AR Commerce Platform1 Product & Digital Analytics Platform1 Staffing Agency Software1 Digital Adoption Platform (DAP)1 Assessment, Exam & Quiz Platform1 Text-to-Pay & Conversational Payment Platform1 Q&A, Reviews & UGC Conversion Platform for Ecommerce1 Digital Experience Analytics & Session Replay Platform1 User Onboarding & Product Adoption Platform1 Co-Browsing & Visual Customer Support Platform1 Customer Advocacy & Referral Marketing Platform1 Guest WiFi Marketing & Analytics Platform1 Video Testimonial Collection Platform1 User-Generated Content & Social Wall Platform1 CPaaS / Messaging API Platform1 Occupational Health & Case Management Software1 Ecommerce Product Review & Ratings Widget1 Ecommerce Personalization & Recommendation Engine1

345 products8 pages scraped of 8354 in category16 sponsored10 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
201	Enterpret	4.8	6	-	4.2 / 4.2 / 4.7 / 3.6	Enterpret is a platform for analytics on natural language to help you get actionable insights from customer feedback. Learn more about Enterpret
202	TurnFriendly	4.8	6	-	4.3 / 4.8 / 4.7 / 4.2	TurnFriendly focuses on complaint manegement and provides inudustry-specif software platforms for banks, touristic, retail, healthcare. Learn more about TurnFriendly
203	Target CRM	4.8	6	-	4.8 / 4.8 / 4.7 / 4.8	TargetCRM is a customizable SaaS CRM that helps businesses manage sales, marketing, support and customer relationships on one platform. Learn more about Target CRM
204	Opinaê	4.8	6	-	4.8 / 5.0 / 4.0 / 4.7	Easily track customer satisfaction and Net Promoter Score (NPS) by asking customers questions on tablets or smartphones. Learn more about Opinaê
205	ServiceTonic	4.7	6	-	4.7 / 4.5 / 4.8 / 5.0	Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. Learn more about ServiceTonic
206	Howazit	4.5	6	-	4.3 / 4.7 / 4.3 / 4.5	Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback Learn more about Howazit
207	Industrytics	4.3	6	-	4.0 / 4.8 / 4.0 / 4.6	360° Decision Intelligence for your company. Achieve your business goals with the help of a 360° overview and AI for SMEs. Learn more about Industrytics
208	Confirmit	3.8	6	-	3.3 / 4.0 / 4.0 / 3.3	User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit
209	Responsly	5	5	-	5.0 / 5.0 / 4.6 / 5.0	Customer & Employee experience platform built on a super-powerful survey maker, beautiful forms and advanced analytics. Learn more about Responsly
210	Talk2us	5	5	-	5.0 / 5.0 / 4.8 / 4.8	Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us
211	Rivews	5	5	-	5.0 / 5.0 / 5.0 / 5.0	A new generation patient satisfaction & online reputation management solution. Transforming brand reputation through patient engagement Learn more about Rivews
212	Alterna CX	4.8	5	-	5.0 / 4.8 / 4.4 / 4.6	Alterna CX is a leading AI-based experience management software company, among the top 3% of vendors globally recognized by Gartner. Learn more about Alterna CX
213	Stames	4.8	5	-	5.0 / 5.0 / 5.0 / 5.0	Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps. Learn more about Stames
214	NinjaChat	4.6	5	-	5.0 / 4.6 / 4.6 / 4.6	NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication Learn more about NinjaChat
215	Sphinx iQ3	4.4	5	-	4.4 / 4.2 / 4.2 / 3.8	Guide your decisions with Sphinx iQ3: expert multi-channel questionnaires, statistical and textual analysis, interactive reports. Learn more about Sphinx iQ3
216	Wonderflow	4	5	-	4.0 / 4.4 / 3.6 / 3.8	Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
217	Feefo	3.8	5	-	4.2 / 4.2 / 4.0 / 3.8	Feefo empowers businesses worldwide to collect genuine, verified customer reviews and insights. Learn more about Feefo
218	SatisMeter	5	4	-	4.3 / 5.0 / 4.0 / 3.0	SatisMeter is a customer feedback tool that measures customer satisfaction (NPS) and monitors your product performance. Learn more about SatisMeter
219	Field Solution Group	5	4	-	5.0 / 5.0 / 0.0 / 0.0	Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group
220	Blue Zone	5	4	-	5.0 / 5.0 / 5.0 / 5.0	Boost your online reputation with Blue Zone's easy to use dashboard. Generate reviews, post to social media, and much more! Learn more about Blue Zone
221	Freddy Feedback	5	4	-	5.0 / 5.0 / 5.0 / 4.7	Get feedback from your visitors and customers on anything that you communicate to them, instantly, on your own website. Learn more about Freddy Feedback
222	Corelation	4.8	4	-	4.8 / 5.0 / 4.3 / 4.7	Corelation Software makes it easy to spot and initiate customer retaining actions and lower employee turnover. Relations that matter. Learn more about Corelation
223	SightMill	4.8	4	-	4.8 / 5.0 / 4.5 / 5.0	Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill
224	licili	4.8	4	-	4.5 / 5.0 / 4.5 / 5.0	licili offers a platform for AI-based text analysis of customer feedback to gain quick and useful insights. Learn more about licili
225	Promoter Ninja	4.8	4	-	4.8 / 4.8 / 4.0 / 4.8	The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja