Nextiva

Pros: The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line.

Cons: The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.

Pros: The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed.

Cons: Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!!

Pros: I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices.

Cons: At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not.

Pros: VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market

Cons: unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.

Pros: I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate.

Cons: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it.

Pros: So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva.

Cons: Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.

Pros: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease!

Cons: My least favorite features is having to upload a WAV file for the voicemail.

Pros: IT was really easy to setup users and deprovision users

Cons: Sometimes voip phones would have provisioning issues reaching the server

Pros: Software was cheap, you get what you pay for

Cons: Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up.

Pros: The ability to have a voip telephone system, online faxing

Cons: I really do not have anything to say negative

Pros: The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution

Cons: The cost. I wish their cost wasn't as high as it was

Pros: service options, there were many ways to create groups and chats

Cons: its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time.

Pros: Voicemail operations and functions were convenient to use and easily altered.

Cons: Our transfer system was not operating properly.

Pros: The features and easiness is great for users

Cons: The price is not in affordable price range

Pros: Was a great company and that they have a great team of professionals and the products work.

Cons: That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract

Pros: Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record.

Cons: Lack of training. We didn't get any training on how to use the phone system. Nextiva depends on the internet., so when internet is down, so are the phones.

Pros: It is reliable,fast and very easy to use.It’s customer service is great.

Cons: I haven’t found any downside towards Nextiva.

Pros: Easy to set up, maintain and use. Full featured. Little (if no) downtime.

Cons: Mobile app is getting better, but could use improvements.

Pros: We get emails to inform about voicemails are useful

Cons: difficult remoting in to access the voicemails

Pros: Nextiva is easy to use, and reliable. I love the team messaging and video conferencing. Their support is responsive and helpful. Call quality is excellent

Cons: Advanced features are frustrating to learn for someone without a lot of experience

Pros: We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money.

Cons: We have not had any issues with our NEXTIVA service.

Pros: The call clarity and reporting are a great asset.

Cons: I don't have anything I don't like about Nextiva at this time.

Pros: My favorite thing about Nextiva is "Nextiva on the go!" as I like to call it. You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. They ease of transitioning calls from the office to your cell is great! It makes it very convenient! That is just o of many benefits to using Nextiva.

Cons: I can't think of anything at this time.