HappyFox Help Desk

Pros: HappyFox has made ticketing reliable, where incredible and quick support is well shared.

Cons: HappyFox is intelligent in making the customer conversation going and solid.

Pros: Efficient ticket management: HappyFox helps businesses effectively manage customer support tickets, ensuring timely resolution and preventing any issues from slipping through the cracks.Automation and workflow: The software automates repetitive tasks and allows businesses to create custom workflows, reducing manual work and improving efficiency.

Cons: Learning curve: HappyFox may have a learning curve for users unfamiliar with ticketing systems or customer support software.Pricing: The cost of HappyFox may be a consideration for small or start-up businesses, as the pricing is based on the number of agents or users.

Pros: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.

Cons: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.

Pros: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.

Cons: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.

Pros: We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost.

Cons: There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings

Pros: The software is very cheap and easy to use.

Cons: Less Integration like asset management cannot be linked to the system.

Pros: The customer service was great on set up, its extremely easy to make changes to, and most importantly it is easy for our end-users to navigate.

Cons: We ave no cons at this time, our experience has been great so far.

Pros: Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA.

Cons: I like the product and the way it behaves.

Pros: Ease of use, scalability, price, support, integrations, and tools which make sense.

Cons: There is nothing I do not like about Happy Fox.

Pros: It's a no nonsense, easy to use platform. Administration is easy.

Cons: Somewhat limited in features, but not much.

Pros: I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.

Cons: Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.

Pros: It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Cons: It is difficult to set up but the team is very helpful.

Pros: The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.

Cons: Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.

Pros: We like that it is easy to use. It is rather simple and not overly complicated.

Cons: The reporting is very challenging. I wish they had better reporting capabilities. I

Pros: It makes it very easy to submit and track requests. We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency.

Cons: I don’t receive ticket updates. It would be really useful to know when a ticket moves forward but I don’t get those notifications.

Pros: The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Cons: I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.

Pros: - Great way to manage communication with our field team - Easy to use WYSIWYG when uploading a proof for approval

Cons: - Not easy to understand who received what (when a part of a grouping/team) - Easy to get lost in the software - Tough to find certain things & where they live (not intuitive)

Pros: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Cons: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

Pros: Very good customer relationship management software that brings the tickets raised by the customer under various windows like text, chat, mail and call altogether to a single platform. An easy to use software.

Cons: No big flaw in this software as it is very good one.

Pros: Great Product with easy to use interface. Easy customize your experience

Cons: I have yet to experience anything negative with the software.

Pros: Once signed up to use, it was very simple to log in and message customer support. As a customer, I can say, it was simple enough to use and easy to get back into over and over again.

Cons: Something that would be nice, would be able to see if anyone has even seen your remarks made. It's something you see so often in messenger type programs. After i filled out question and remarks, i have no idea if anyone saw it. But that may have more to do with the company using it.

Pros: I like most that HappyFox has a very organized user interface. I like that I get updates to my email and through my app so that we can be sure to respond in a timely manner to any customer or possible customer inquiring about our software.

Cons: My app logs me out randomly and I have trouble logging back in.

Pros: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease!

Cons: Reports can be a bit hard to create but customer service was always there to help.