Rating
4.6
92 reviews
Starting price
$24
Per User
Categories
10
Founded
2012
Employees
150
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface.
Ad spend / mo
$128K
365 paid keywords
Paid visits / mo
6,489
Organic keywords
26,563
Organic visits / mo
23,464
Authority
44
7,200 ref domains
Creatives run
70
as HappyFox Inc
Active now
21
last 14 days
Advertising since
Oct 2023
2.5+ yrs running
Last seen
today
still active
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(92 reviews)
Happyfox Help Desk is by far my favorite help desk! Top of the line communication and the most helpful of all!
Pros: I loved the quick and effective assistance that I received when I was having issues with the website.
Cons: I honestly have no complaints about Happy Fox Help Desk. I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue.
Allison L. · Health Insurance CSR · Insurance · January 11, 2026
All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface.
Pros: The Support ticketing system is quite good, and the systems function as advertised.
Cons: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible!
Branko B. · Training and Documentation Specialist · Computer Software · September 28, 2024
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Service | 1 | 4 | Ad |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| helpdesk solutions | $54.78 | 1 | 13.3% | www.happyfox.com/go/ticketing-system/ |
| zendesk | $20.28 | 3 | 10.6% | www.happyfox.com/zendesk-vs-happyfox/ |
| help desk software | $62.32 | 1 | 8.2% | www.happyfox.com/go/ticketing-system/ |
| it helpdesk software | $62.32 | 1 | 5.5% | www.happyfox.com/go/ticketing-system/ |
| helpdesk system | $62.32 | 1 | 4.3% | www.happyfox.com/go/ticketing-system/ |
| happyfox | $41.95 | 1 | 3.7% | www.happyfox.com/ |
| ticketing software | $36.88 | 1 | 3.2% | www.happyfox.com/go/ticketing-system/ |
| it ticketing system | $40.85 | 1 | 2.8% | www.happyfox.com/go/ticketing-system/ |
| happy fox | $41.95 | 1 | 2.5% | www.happyfox.com/ |
| ticketverkoop systeem | $39.74 | 1 | 2.3% | www.happyfox.com/go/ticketing-system/ |
| ticket system | $39.74 | 1 | 2.3% | www.happyfox.com/go/ticketing-system/ |
| customer service platform | $33.22 | 1 | 2.3% | www.happyfox.com/ |
| ticketing system | $39.74 | 2 | 1.8% | www.happyfox.com/go/ticketing-system/ |
| what's new zendesk | $1918.32 | 1 | 1.5% | www.happyfox.com/go/zendesk-alternative/ |
| zendesk ticketing system | $31.34 | 1 | 1.5% | www.happyfox.com/zendesk-vs-happyfox/ |
HappyFox is Better Alternative
Simple yet Powerful — Discover a smarter customer support solution. Try HappyFox and say goodbye to complexity!
https://www.happyfox.com › choose › happyfox
Simple Helpdesk Ticket System
Powerful yet Easy-to-Use — Trusted by Industry-Leading Companies. Book a Demo! Simplify ticket management, save time & boost productivity with...
https://www.happyfox.com › helpdesk › ticketing
#1 Ticket Management Tool
Put an End to Manual Tracking — Trusted by Industry-Leading Companies. Book a Demo! Simplify ticket management, save time & boost...
https://www.happyfox.com › ticketing › tool
HappyFox is Better Alternative
Modern & Intuitive Interface — Discover a smarter customer support solution. Try HappyFox and say goodbye to complexity!
https://www.happyfox.com › choose › happyfox
Simple Ticket Tracking System
Resolve Tickets Faster — Trusted by Industry-Leading Companies. Book a Demo! Simplify ticket management, save time & boost productivity with...
https://www.happyfox.com › ticketing › system
Pros: HappyFox has made ticketing reliable, where incredible and quick support is well shared.
Cons: HappyFox is intelligent in making the customer conversation going and solid.
Gestione P. · Marketing Director · Maritime · May 6, 2024
Users can efficiently manage support tickets, automate tasks, and create custom workflows to enhance efficiency. The software supports multiple communication channels, ensuring consistent support across email, phone, live chat, social media, and self-service portals. The knowledge base feature empowers customers to find solutions independently, reducing repetitive inquiries. Reporting and analytics tools provide valuable insights for performance evaluation and decision-making. However, there may be a learning curve for new users, the pricing structure could be a concern for some businesses, and customization options may have limitations. Overall, HappyFox is a comprehensive solution that can greatly benefit businesses in improving their customer support processes.
Pros: Efficient ticket management: HappyFox helps businesses effectively manage customer support tickets, ensuring timely resolution and preventing any issues from slipping through the cracks.Automation and workflow: The software automates repetitive tasks and allows businesses to create custom workflows, reducing manual work and improving efficiency.
Cons: Learning curve: HappyFox may have a learning curve for users unfamiliar with ticketing systems or customer support software.Pricing: The cost of HappyFox may be a consideration for small or start-up businesses, as the pricing is based on the number of agents or users.
Jeovana D. · Info sec · Information Technology and Services · May 31, 2023
Pros: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
Cons: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.
Anonymous User · Associate - Ad Operations · Marketing and Advertising · October 24, 2022
Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.
Pros: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.
Cons: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.
Clay K. · Network Administrator · Education Management · June 27, 2022
Really happy with this product. Really glad we made the switch.
Pros: We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost.
Cons: There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings
julie b. · Marketing manager · Computer Software · May 5, 2022
Ticketing tool is very efficient and easy to use. Team is very happy with the tool.
Pros: The software is very cheap and easy to use.
Cons: Less Integration like asset management cannot be linked to the system.
Meenakshi M. · Project Coordinator · Retail · April 27, 2022
We looked at 7 different options for our help desk system, Happy Fox was by far the best. I am so glad we went with them. It is so easy for our end-users to submit tickets, make changes and updates to them, the set-up was easy and the support was great.
Pros: The customer service was great on set up, its extremely easy to make changes to, and most importantly it is easy for our end-users to navigate.
Cons: We ave no cons at this time, our experience has been great so far.
Dustin L. · Director of Special Projects · Hospital & Health Care · December 7, 2021
Overall good product easy to learn and easy to use.
Pros: Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA.
Cons: I like the product and the way it behaves.
Prabath U. · Software Engineer · Telecommunications · December 4, 2021
$87
Pros: Ease of use, scalability, price, support, integrations, and tools which make sense.
Cons: There is nothing I do not like about Happy Fox.
Kevin L. · Head of Operations · Computer Software · October 14, 2021
I like a streamlined, easy to use clean interface. This is what happyfox is.
Pros: It's a no nonsense, easy to use platform. Administration is easy.
Cons: Somewhat limited in features, but not much.
Chris M. · National IT Manager · Real Estate · April 8, 2021
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
Pros: I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
Cons: Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.
Anonymous User · HR Manager · Real Estate · January 5, 2021
The customer service from the team is beyond exceptional. Best ever.
Pros: It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
Cons: It is difficult to set up but the team is very helpful.
Anonymous User · Head of customer care · Retail · September 11, 2020
Was great company to deal with and they are shortlisted for possible future purchase.
Pros: The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.
Cons: Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.
Ben M. · Network & IT Systems Manager · Banking · August 31, 2020
Pros: We like that it is easy to use. It is rather simple and not overly complicated.
Cons: The reporting is very challenging. I wish they had better reporting capabilities. I
Amanda K. · Sr Mangaer, HR · Retail · August 28, 2020
Overall this has been a very useful tool for internal maintenance requests.
Pros: It makes it very easy to submit and track requests. We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency.
Cons: I don’t receive ticket updates. It would be really useful to know when a ticket moves forward but I don’t get those notifications.
Anonymous User · Director of Digital Marketing · Hospitality · February 25, 2020
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.
Pros: The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.
Cons: I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.
David O. · Vice President Global Education · E-Learning · August 9, 2019
We are able to communicate with our field team and they are able to relay any needs for all eyes to see that need to see it in a timely manner and ultimately that is what we need this tool for. It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.
Pros: - Great way to manage communication with our field team - Easy to use WYSIWYG when uploading a proof for approval
Cons: - Not easy to understand who received what (when a part of a grouping/team) - Easy to get lost in the software - Tough to find certain things & where they live (not intuitive)
Mark C. · Assistant Email Marketing Manager · Health, Wellness and Fitness · July 31, 2019
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
Pros: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).
Cons: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.
Anonymous User · Deskside Support Specialist - Teamlead · Law Practice · July 30, 2019
Pros: Very good customer relationship management software that brings the tickets raised by the customer under various windows like text, chat, mail and call altogether to a single platform. An easy to use software.
Cons: No big flaw in this software as it is very good one.
DS K. · Management Executive · Biotechnology · July 18, 2019
Pros: Great Product with easy to use interface. Easy customize your experience
Cons: I have yet to experience anything negative with the software.
Anonymous User · Operations Manager · Consumer Goods · July 17, 2019
I'd never heard of HappyFox until i emailed a company asking information on a purchase made 12 years ago. I was emailed with a link to HappyFox to create a login. It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't. The company never responded. Even when i left multiple replies, nothing. So, as this was my first time using HappyFox, i don't know if the issue was them or was the customer service of the company. When i finally did hear from the company, i soon realized the customer service was outsourced as they had no knowledge of the equipment i was asking about. Just hope that's not a HappyFox perk
Pros: Once signed up to use, it was very simple to log in and message customer support. As a customer, I can say, it was simple enough to use and easy to get back into over and over again.
Cons: Something that would be nice, would be able to see if anyone has even seen your remarks made. It's something you see so often in messenger type programs. After i filled out question and remarks, i have no idea if anyone saw it. But that may have more to do with the company using it.
Anonymous User · Customer · Retail · June 16, 2019
I wouldn't choose another help desk software, this one exceeds our needs. I am able to assign other members of our team to tickets and create 'canned responses' to ensure that we are acting as one in our customer service department.
Pros: I like most that HappyFox has a very organized user interface. I like that I get updates to my email and through my app so that we can be sure to respond in a timely manner to any customer or possible customer inquiring about our software.
Cons: My app logs me out randomly and I have trouble logging back in.
Victoria M. · Customer Support Lead · Computer Software · May 15, 2019
Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time.
Pros: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease!
Cons: Reports can be a bit hard to create but customer service was always there to help.
Anonymous User · Senior Manager of Education · Hospital & Health Care · April 22, 2019
| 1 |
| 6 |
Ad |
| Insurance CRM | 2 | 24 | - |
| Review Management | 2 | 24 | - |
| ITSM | 2 | 29 | - |
| Knowledge Base | 2 | 41 | - |
| IT Ticketing Systems | 2 | 43 | - |
| Live Chat | 2 | 46 | - |
| Help Desk | 2 | 48 | - |
| Remote Work | 4 | 40 | - |