MasterControl Quality Excellence

Pros: I'm a fan of quality excellence. It's easy to use and makes sense for our organization. Have the regulation in our quality process makes all the difference. We're small and just getting started, having gotten set up in such a short amount of time getting this implemented helped tremendously with taking one more thing off our plate.

Cons: There are some cons but mostly just program things I do not like or wish I could change. Working with things like AQEM a lot, I have certain ideas in mind that would work great for the specific scenario I'm in but aren't always within the realm of capabilities on MC. There are however some new additions I was made aware of coming soon that solve some of these problems!

Pros: Documents and Training Modules are straightforward and easy to use. The ability to capture multiple quality modules in a single solution.

Cons: Supplier, Audit modules have several limitations and are not user friendly. Users complain about searches too.

Pros: We really like how it puts everything together. We like being able to see different metrics on things.

Cons: There really is not anything that we dislike. It is good overall and functions well. Perhaps the end user training could be a btit more.

Pros: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration.

Cons: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams.

Pros: Configurable aspect of the application helps to scale it. It can be used for various different site/ business needs, Linking between the records control design between roles is easy to manage.

Cons: User interface where we have to click and click to get to the main thing we are looking for. Risk module not publishing PDF to be shared with stakeholders, Audit module looks outdated where the similar products in the market have better interface. Reports generation is a tedious task even with Insights.

Pros: I like that there are option for our quality implementation. This will help us advance our quality implementation

Cons: Ease of use in terms of qms advancement . I want to see more options for training in the program itself .

Pros: I like the secure document management. I am especially interested in our paper records in my work and master control helps keep them in one place.

Cons: It can be slow at times, which isn't ideal for my use case. I'd really like to see some tech improvements to make it more seamless.

Pros: Documents and training has been instrumental in bringing up our HIPPA compliance by having an organized central repository with change control functionality. It brought up our compliance to 93% which is the highest compliance rate ever during my 15 years of being with the company.

Cons: Qx is a great application but I would like to see an option to allow end users that may not necessarily need to be in MC daily have an option to have a read only view of documents. Currently we are printing out certain policies which in a way is going backwards.

Pros: Very strong in compliance management, audit readiness, and documentation control. Customizable workflows allow for efficient quality processes across departments.

Cons: Setup and validation require dedicated resources. UI could be more modern and intuitive. Navigation isn’t immediately intuitive for first-time users. Custom report creation can be confusing without training.

Pros: I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks.

Cons: I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation.

Pros: Qx enables us to have appropriate and mentioned oversight and control of our documentation that complies with regulation.

Cons: Searching strategies can always be improved. I believe it biggest hurdle is ensuring our basic users can find what they need and helping them to develop these strategies.

Pros: The industry credit it has with FDA affiliation. The user interface is robust and connects well with the back end.

Cons: There are a few glitches which are hard to fix when we are routes to a single support contact who might not be able to fix it.

Pros: Master Control Custom Support goes above and beyond. I am seldom faced with software problems but the support team is always there when I need them

Cons: User adoption is sometimes difficult. Users coming from other systems don’t always take the time how to adopt a new process

Pros: AQEM module includes features to make it possible to customize quality event workflows improve usability for end users.

Cons: JReports can be challenging to create, and they often take a long time to load. It would also be helpful if there were an option to combine multiple reports.

Pros: The AQEM module has a simple and customizable workflow system with plenty of helpful features that enhance usability for end users. And you don’t have to be a software engineer to use the system or customize the workflows. AQEM does a great job simplifying data inputs for quality events, like CAPA or nonconformance, making it easier to manage and take actions on trends.

Cons: While the overall system meets our needs, there are a few minor frustrations that impact efficiency. Features like interconnectivity between modules and a few extra navigation steps make the documents side a bit of a learning curve.

Pros: AQEM allows for users to create configuration items to meet the needs and goals of their company. The functionality of the system is user friendly.

Cons: Items such as SP and FBS forms do not allow for a lot of configuration to meet what end users look for. SP forms appear outdated

Pros: User friendly, part 11 Compliant and the tools for training. I love the workflow for document management and the training module.

Cons: Nothing. There is nothing I did not like. There are oportunity for improvement like anything in the indistry.

Pros: Its effective and it works! We have been able to implement this process effectively throughout our organization.

Cons: Nothing really, everything works as expected. I have been uaing MC foe quiet sometime ao Im not surprised.

Pros: Very robust software that is part 11 compliant and has lots of configurability to meet your specific needs.

Cons: Because they have a lot of different customers sometimes the common denominator wins out so there are some features that may not be perfect for your situation.

Pros: Multiple Customization options allowing to adjust to your needs. And all in one QMS provides a one shop stop.

Cons: Fields that are not used cannot be removed creating end user confusion. Users want to gill out fields that are not required

Pros: The integrated document and training module makes changes easier to manage compared to manual processes or other systems that are not linked.

Cons: The implementation can feel rushed; by the time you are starting to understand the system (infocard structures, etc.) you need to make business critical decisions on configuration that can have consequences.

Pros: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation.

Cons: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training