All categoriesLaunch brief →
Complaint Management
https://www.capterra.com/complaint-management-software/Niches in this category - the functional product types blended into "Complaint Management" (43)
Contact Center & Helpdesk Software34Quality Management System (QMS) Software20CRM Software7EHS Management Software6Whistleblowing & Case Management Software5Voice of Customer & Experience Management Platform5Employee Relations & Case Management Software4Government & Citizen Engagement CRM4Integrated GRC Platform3Work Management & Team Task Collaboration Platform3Customer Service AI Agent & Automation Platform3Financial Services Regulatory Compliance Software2Workflow Automation & BPM Platform2Shared Inbox & Collaborative Email Platform2AI Chatbot & Conversational AI Platform2Healthcare Compliance Management Software2Feedback Kiosk & On-Site Rating Device2No-Code / Low-Code Application Platform2Customer Communications Orchestration & Omnichannel Inbox1Telecom & Subscription Service Billing Software1Sales Engagement & Dialer Platform1Conversational & Messaging CRM1Loyalty & Customer Engagement Platform1Inspection & Audit Checklist App1Life Sciences Regulatory & Submission Software1Customer Feedback & Text Analytics Platform1Knowledge Base & Wiki Software1Reputation & Review Marketing Platform1CMMS & Maintenance Scheduling Software1Asset & Equipment Tracking Software1Calibration Management Software1Whistleblowing Hotline & Ethics Reporting Service1Enterprise Asset Management (EAM) Platform1Live Chat & Website Messaging Software1Occupational Health & Case Management Software1Government Permitting, Licensing & Inspection Software1Survey & Questionnaire Software1Contact Center Quality Management & Workforce Optimization1Field Service Management Software1Product Lifecycle Management (PLM) Collaboration Platform1Business Management Suite for SMBs1Government Meeting & Agenda Management Software1Document & Content Management Software1
137 products4 pages scraped of 4143 in category12 sponsored12 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | 4.7 | 147 | 83% | 4.7 / 4.6 / 4.6 / 4.5 | Hiver is a modern, AI customer service platform that helps teams manage all support channels from a single, intuitive interface. Learn more about Hiver | |
| 27 | 4.8 | 139 | 91% | 4.9 / 4.8 / 4.8 / 4.8 | Gladly helps brands turn complaints into loyalty with fast, personalized support and AI-assisted resolution across every channel. Learn more about Gladly | |
| 28 | 4.6 | 137 | 82% | 4.3 / 4.5 / 4.4 / 4.3 | Daruma computerizes and automates quality management and improvement processes in companies according to the quality standards. Learn more about Daruma | |
| 29 | 4.6 | 134 | 86% | 4.6 / 4.5 / 4.5 / 4.4 | The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo Learn more about Gorgias | |
| 30 | 4.9 | 116 | 96% | 4.8 / 4.9 / 4.7 / 4.8 | Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. Learn more about Supportbench | |
| 31 | 4.4 | 111 | - | 4.3 / 4.5 / 4.3 / 4.3 | TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. Learn more about TOPdesk | |
| 32 | 4.4 | 111 | - | 4.0 / 4.4 / 4.2 / 4.2 | Cority’s Complaint Management software streamlines complaints & improves satisfaction with data-driven insights. Learn more about Cority | |
| 33 | 4.9 | 109 | 97% | 4.8 / 5.0 / 4.8 / 4.9 | Modern loyalty with built-in Complaint Management—launch fast, capture issues, automate follow-up, and drive measurable recoveries. Learn more about Preferred Patron Loyalty | |
| 34 | 4 | 90 | - | 3.9 / 3.8 / 3.9 / 4.0 | Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. Learn more about Efficy CRM | |
| 35 | 4.4 | 87 | - | 4.3 / 4.4 / 4.3 / 4.3 | Dot Compliance is a cloud-based quality management tool that helps businesses manage compliance, documents, audits, and more. Learn more about Dot Compliance | |
| 36 | 4.9 | 79 | - | 4.8 / 5.0 / 4.7 / 4.8 | Enterprise Risk Management (ERM) combines CRM, claims, incidents, contracts, litigation, insurance, assets w/Analytics and Workflow. Learn more about A1 Tracker | |
| 37 | 4.6 | 71 | - | 4.5 / 4.9 / 4.5 / 4.8 | FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues. Learn more about servis.ai | |
| 38 | Qualityze Suite Shortlist | 4.9 | 66 | - | 4.9 / 5.0 / 4.9 / 4.8 | Qualityze delivers complaint management software to streamline investigations and ensure regulatory compliance. Learn more about Qualityze Suite |
| 39 | 4.4 | 46 | - | 4.4 / 4.5 / 4.3 / 4.3 | SeeClickFix 311 CRM streamlines resident-government communication, improving request management and engagement with reporting tools. Learn more about CivicPlus SeeClickFix 311 CRM | |
| 40 | 4.6 | 41 | - | 4.7 / 4.9 / 4.3 / 4.7 | SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app. Learn more about SALUS | |
| 41 | 4.2 | 40 | - | 4.4 / 4.3 / 4.2 / 4.2 | Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. Learn more about Kapture CX | |
| 42 | 4.6 | 38 | - | 4.5 / 4.9 / 4.5 / 4.6 | A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price. Learn more about NABD System | |
| 43 | 4.6 | 36 | - | 4.7 / 4.8 / 4.5 / 4.6 | Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. Learn more about UseResponse | |
| 44 | 4.8 | 35 | - | 4.7 / 4.8 / 4.8 / 4.7 | ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. Learn more about ReviewInc | |
| 45 | 4.3 | 31 | - | 4.3 / 4.7 / 4.3 / 4.2 | Streamline complaint management with HR Acuity: Centralized documentation, consistent processes and proactive insights. Learn more about HR Acuity | |
| 46 | 3.9 | 31 | - | 3.8 / 3.8 / 3.7 / 3.8 | CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses. Learn more about Focus Softnet | |
| 47 | 4.7 | 27 | - | 4.6 / 4.5 / 4.7 / 4.5 | Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk | |
| 48 | 4.9 | 23 | - | 4.7 / 4.8 / 4.7 / 4.7 | Handle complaints the way you want them with the dynamic fully configurable VobeSoft platform. Streamline your whole service workflow. Learn more about VobeSoft | |
| 49 | 4.8 | 23 | - | 4.9 / 4.9 / 4.7 / 4.9 | Extremely flexible service desk ready for complaint management with the possibility to integrate with external platforms. Learn more about Mint Service Desk | |
| 50 | 4.7 | 21 | - | 4.8 / 4.8 / 4.8 / 4.7 | Upgrade complaints handling with seamless ticket management, intelligent prioritization, and automatic assignment and escalations. Learn more about Emojot |