A1 Tracker

Pros: We used the program for claims management, and we liked the ability to customize the fields and pages to our liking.

Cons: I don't really consider it a "con" but certain customization capabilities can get a little deep and require a little learning curve.

Pros: We use this product for Claims Management and it has helped us not only to monitor our claims more closely but has also given us the ability to look at our accident trends.

Cons: Having to access two separate websites for information. The system continues to evolve and I believe this is going to change.

Pros: The simplicity of submitting a claim that is quick and easy to use. It makes a process that no one wants to go through easier on the reporting side.

Cons: There is nothing I can really say that I do not like on the store side of filing a claim with A1 Tracker.

Pros: - The system is very user friendly and I can get a report completed quickly. I also enjoy you can add pictures and other attachments to the report.

Cons: - Could help the person filling out a report add more detail, ie: loction/conditions section no drop down for conditions. One example of an area that would help someone add detail.

Pros: It is laid out so that it is easy to follow and input the information. It is also easy to input phots if necessary.

Cons: There really is not an area for the person filling out the report to make a separate statement. There is the claim summary and the Expectations set with customer. There is not an area for the report taker to make his/her own comments. Numerous times the customer will make a comment or just the way they state the problem leads to believe that the incident may not have occurred at this location. If there was a spot like: Other observations or something to that effect.

Pros: A1 has proven itself as the best solution for our entering and using the data generated in our Claims and Returns departments. The company took the time to listen to how we were doing business and offered suggestions on how we could improve it without making huge changes. The information we have gathered since implementation has helped us identify issues before they became problems. The reporting flexibility outstanding!

Cons: Anything new is always difficult to fully accept so it would be hard for me to say that the transition was anything other than what it was... tough... at least at first.

Pros: Very user friendly, easy to use & teach. Customized to our needs.

Cons: When I want to view an attachment, it downloads to my computer

Pros: I like that there are so many features and functions that can be customized to our organization's needs. The other benefit is the fantastic technical support and customer service from the A1 team. Prompt, helpful responses and follow up in each case. The A1 team really works with the customer to help ensure the tracker performs with their requirements in mind. That personalized approach is unbeatable.

Cons: Although it looks easy to use, I found it intimidating at first. Although, once I watched the video on how to use the tracker, it was very simple after that. Apart from that, no cons. Every issue we encountered was promptly rectified.

Pros: Easy to update claims, and sorting is super helpful.

Cons: I used to not enjoy that the reimbursements would import as partial dollars ,but now it's fized!

Pros: I really enjoy the features and organization that A1 provides its users.

Cons: There is nothing that I dislike about A1.

Pros: The software meets our company needs for tracking auto, property claims and certificates of insurance. I am not a tech savvy person, and I find it fairly easy to navigate through. They have the best customer service team. They are always there to help with questions and issues. They take their time in assisting when there is a problem. They truly care that their customers are happy.

Cons: I do not have any complaints or dislikes about the company. I am very happy with their software.

Pros: I am a Risk Manager & Senior Investigator for my company. My company employs over five thousand employees throughout the United States. We have been utilizing A1’s software for a little over three years and I can honestly say this software is amazing. As a Risk Manager / Senior Investigator, I need a dependable report software to document my investigations and workers compensation claims. The A1 program is easy to use, and it also compiles important data that can be imported to stats. [sensitive content hidden] and his team are always available to assist with training and modifying the fields. A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program.

Cons: The product is great, at the moment I cannot think of any improvements.

Pros: Ease of us, Customer Service, Data collection and reporting.

Cons: No cons at all with A1 Tracker, great system.

Pros: A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more.

Cons: Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had.

Pros: Ease of use, ability to customize screens and data elements

Cons: I had no issues with anything offered by A1

Pros: A1 listen to what you need and work towards providing that. The A1 team ([sensitive content hidden] ) worked closely with BCB to help us move from having concepts to having clear ideas on what it was that BCB actually needed to succeed. A1 have continually provided excellent service in the almost 3 years I have had the pleasure to work with them. The A1 team feel like they want BCB to succeed first and foremost. I can't speak highly enough of the A1 team.

Cons: There are no cons. If you are reading this and want to find a software partner - go with A1, you genuinely won't regret it.

Pros: Sandbox design and endless customization is where A1 truly shines. While we may not be the primary demographic for A1, they still worked with us to satisfy all of the needs of our business.

Cons: I think Data Import/Export could be improved. Our biggest issue is going over a data limit and needing to purge data manually instead of an integrated system to archive after a certain amount of years.

Pros: It's easiness is the most beneficial to my team.

Cons: Making changes to settings is difficult for me however I am not always technology savvy.

Pros: Easy to use, great navigating, lot of options

Cons: sometime its slows down and freezes but maybe a computer issue on our end

Pros: the flow setting up claims. easy to understand

Cons: nothing. it was straight forward. easy to understand and set up.

Pros: A1 is an easy system to use with good basic functions. It gets the job done at a reasonable price point. Its interface is customizable and can be created in the users eye.

Cons: While it has some deeper functionality they are not all seamless and many require some degree of settlement if they want to be used as they are generally static and not fully customizable. If changes are sought later as you realize some functions or options being used are not necessary or not set up in an ideal manner, it is not the easiest to change and re-integrate.

Pros: The most that I like to A1 Tracker was the improvement the process to recovery of damages in my company. The integration of members of team in one software to make easier the recovery process.

Cons: A1 Tracker needs to consider integrating in the team a bilingual person ( spanish and english). In the proposal incorporate a schedule (time for delivery) of work-process for the implementation the new software.