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Complaint Management
https://www.capterra.com/complaint-management-software/Niches in this category - the functional product types blended into "Complaint Management" (43)
Contact Center & Helpdesk Software34Quality Management System (QMS) Software20CRM Software7EHS Management Software6Whistleblowing & Case Management Software5Voice of Customer & Experience Management Platform5Employee Relations & Case Management Software4Government & Citizen Engagement CRM4Integrated GRC Platform3Work Management & Team Task Collaboration Platform3Customer Service AI Agent & Automation Platform3Financial Services Regulatory Compliance Software2Workflow Automation & BPM Platform2Shared Inbox & Collaborative Email Platform2AI Chatbot & Conversational AI Platform2Healthcare Compliance Management Software2Feedback Kiosk & On-Site Rating Device2No-Code / Low-Code Application Platform2Customer Communications Orchestration & Omnichannel Inbox1Telecom & Subscription Service Billing Software1Sales Engagement & Dialer Platform1Conversational & Messaging CRM1Loyalty & Customer Engagement Platform1Inspection & Audit Checklist App1Life Sciences Regulatory & Submission Software1Customer Feedback & Text Analytics Platform1Knowledge Base & Wiki Software1Reputation & Review Marketing Platform1CMMS & Maintenance Scheduling Software1Asset & Equipment Tracking Software1Calibration Management Software1Whistleblowing Hotline & Ethics Reporting Service1Enterprise Asset Management (EAM) Platform1Live Chat & Website Messaging Software1Occupational Health & Case Management Software1Government Permitting, Licensing & Inspection Software1Survey & Questionnaire Software1Contact Center Quality Management & Workforce Optimization1Field Service Management Software1Product Lifecycle Management (PLM) Collaboration Platform1Business Management Suite for SMBs1Government Meeting & Agenda Management Software1Document & Content Management Software1
137 products4 pages scraped of 4143 in category12 sponsored12 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4.5 | 19 | - | 4.4 / 4.8 / 4.2 / 4.6 | XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. Learn more about XEBO.ai | |
| 52 | 4.9 | 18 | - | 4.9 / 5.0 / 4.8 / 4.9 | Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery. Learn more about ServoDesk | |
| 53 | 4.5 | 15 | - | 4.1 / 4.5 / 4.4 / 4.3 | Complaint management streamlines issue resolution with automation, SLA tracking, and multi-channel ticket routing. Learn more about SimpleWorks | |
| 54 | 4.4 | 15 | - | 4.2 / 4.6 / 4.1 / 4.3 | Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360 | |
| 55 | 4.3 | 15 | - | 4.4 / 4.0 / 4.3 / 4.2 | Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. Learn more about Remedyforce | |
| 56 | 4.7 | 14 | - | 4.8 / 4.9 / 4.6 / 4.7 | A cloud-based omnichannel customer support platform with 360-degree customer view. Learn more about Desk360 | |
| 57 | 4.8 | 13 | - | 4.7 / 5.0 / 4.6 / 4.9 | The smart, secure & simple way to manage workplace issues. Learn more about Rely | |
| 58 | 4.2 | 13 | - | 4.2 / 4.7 / 4.2 / 4.2 | Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. Learn more about Cention | |
| 59 | 4.2 | 13 | - | 4.3 / 4.8 / 4.1 / 4.2 | One platform software platform for orchestrated, intelligent Quality & EHS Management. Learn more about Bizzmine | |
| 60 | 4.6 | 12 | - | 4.1 / 4.8 / 4.1 / 4.5 | Web-based and On-Premise CAPA Software will assist your organization in automating your Quality processes - CAPA, NCR, Audits, etc. Learn more about BPI System | |
| 61 | 4.6 | 12 | - | 4.8 / 4.5 / 4.4 / 4.5 | easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator. Learn more about easiware | |
| 62 | 4.3 | 12 | - | 4.5 / 4.6 / 4.2 / 4.2 | The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. Learn more about Intouch Insight CX Platform | |
| 63 | 4.7 | 11 | - | 4.6 / 5.0 / 4.7 / 4.4 | ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations Learn more about Wowdesk | |
| 64 | 4.6 | 11 | - | 4.5 / 4.7 / 4.3 / 4.6 | Create the new standard for customer service using Case IQ’s all-in-one intake and complaint management solution. Learn more about Case IQ | |
| 65 | 4.2 | 11 | - | 3.9 / 3.8 / 3.7 / 4.1 | Complete QMS, vigilance and post-market surveillance, supplier, compliance, and risk management solutions for life sciences. Learn more about SmartSolve | |
| 66 | 4.8 | 10 | - | 4.8 / 5.0 / 4.8 / 5.0 | LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller | |
| 67 | 4.8 | 9 | - | 4.8 / 4.9 / 4.6 / 5.0 | Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines. Learn more about eCasework | |
| 68 | 4.7 | 9 | - | 4.8 / 4.3 / 4.9 / 4.3 | Field service management platform that helps businesses schedule tasks, automate time tracking, and collect on-site information. Learn more about EasyForm | |
| 69 | 5 | 8 | - | 4.8 / 4.8 / 5.0 / 4.9 | WorkHub Tasks is an AI-driven task management solution for your entire organization. Learn more about WorkHub Tasks | |
| 70 | 5 | 8 | - | 5.0 / 5.0 / 4.8 / 5.0 | MEG’s Complaint Software streamlines feedback management, enhancing patient care and ensuring healthcare compliance across sites. Learn more about MEG | |
| 71 | 4.9 | 8 | - | 4.9 / 4.7 / 4.5 / 4.7 | ELMA365 is a All-in-one platform for Compliance Management for both SMB and Enterprises Learn more about ELMA365 | |
| 72 | 4.8 | 8 | - | 4.5 / 4.8 / 4.5 / 4.7 | Manage your Customer Experience with our Fully integrated ActionTracker. Learn more about ActionTracker | |
| 73 | 4.1 | 8 | - | 4.0 / 4.5 / 4.0 / 4.1 | IntellaQuest is a comprehensive software platform for Quality Management (QMS) and Environmental, Health & Safety (EHS) Management. Learn more about IntellaQuest | |
| 74 | 4 | 8 | - | 3.9 / 3.8 / 3.9 / 4.2 | Workpro Complaints is a complete complaints management solution. Visibility and control of every part of the process. Learn more about Workpro Complaints Management System | |
| 75 | 4.9 | 7 | - | 5.0 / 5.0 / 4.4 / 4.9 | AccessE11 is a web-based solution built to increase efficiency in the complaint management process and improve citizen satisfaction. Learn more about AccessE11 |