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IT Ticketing Systems
https://www.capterra.com/it-ticketing-systems-software/Niches in this category - the functional product types blended into "IT Ticketing Systems" (62)
CRM Software57Contact Center & Helpdesk Software50IT Service Management (ITSM) Platform12ERP Suite9Business Management Suite for SMBs8IT/HR Service Desk AI Assistant5Asset & Equipment Tracking Software5IT Asset Management (ITAM) Platform4Remote IT Monitoring & Endpoint Management (RMM)3Live Chat & Website Messaging Software2Email Client-Integrated CRM2CMMS & Maintenance Scheduling Software2No-Code / Low-Code Application Platform2Field Sales & Route Management Software2IT Asset Discovery & Network Inventory Tool2Customer Service AI Agent & Automation Platform2Customer Success Platform2Professional Services Automation (PSA) Software2Inventory & Order Management System2Knowledge Base & Wiki Software2Field Service Management Software2Shared Inbox & Collaborative Email Platform2Remote Desktop & Screen-Sharing Support Tool2Conversational & Messaging CRM2Customer Engagement & Cross-Channel Messaging Platform2Marketing Automation Platform2Patient Engagement & Communication Platform1Staffing Agency Software1Telecom & Subscription Service Billing Software1Industry-Specific Vertical Business Software1Real Estate CRM1Insurance Agency Management & CRM1Partner Relationship Management (PRM)1Government & Citizen Engagement CRM1Quality Management System (QMS) Software1AI Chatbot & Conversational AI Platform1Enterprise AI Search & Knowledge Management1IT Operations & AIOps Platform1Customer Feedback & Text Analytics Platform1Client Portal & Document Collection Platform1Public Records & FOIA Request Management Software1Ecommerce Marketing Automation Platform1Cold Email Outreach & Sales Sequencing Tool1Salon, Spa & Wellness Business Management Software1Digital Adoption Platform (DAP)1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Customer Journey Mapping Software1Co-Browsing & Visual Customer Support Platform1Customer Communications Orchestration & Omnichannel Inbox1Catering & Banquet Event Management Software1Agent Scripting & Guided Interaction Software1SaaS Spend & License Management Platform1Government Property & FAR-Compliant Asset Management Software1Network Monitoring & Management Software1MSP Professional Services Automation (PSA) Platform1Loan Origination & Servicing Platform1Applicant Tracking System1Product & Digital Analytics Platform1Mortgage & Loan Origination CRM1Invoicing & Billing Software1Government Meeting & Agenda Management Software1Reputation & Review Marketing Platform1
204 products5 pages scraped of 5207 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4.7 | 139 | 91% | 4.6 / 4.9 / 4.5 / 4.8 | Salesflare is an intelligent CRM for small and medium-sized B2B businesses, who want to sell more with less work. Learn more about Salesflare | |
| 52 | 4.7 | 133 | 90% | 4.7 / 4.7 / 4.7 / 4.7 | New Era of CRM: Built on AI. Ready to act Learn more about Creatio CRM | |
| 53 | 4.2 | 132 | - | 4.1 / 4.2 / 4.1 / 4.1 | SuperOffice is a European CRM software for small and mid-size businesses, with the most user-friendly CRM platform on the market. Learn more about SuperOffice CRM | |
| 54 | 4.6 | 131 | 86% | 4.5 / 4.8 / 4.4 / 4.5 | Gold-Vision is an affordable, fully customisable Sales & Marketing CRM for mid-market business looking to improve their efficiencies. Learn more about Gold-Vision CRM | |
| 55 | 4.5 | 130 | - | 4.5 / 4.4 / 4.2 / 4.5 | Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business. Learn more about Highrise | |
| 56 | 4.1 | 123 | - | 4.1 / 4.1 / 3.9 / 4.1 | Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs. Learn more about Web Help Desk | |
| 57 | 4.9 | 116 | 96% | 4.8 / 4.9 / 4.7 / 4.8 | Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. Learn more about Supportbench | |
| 58 | 4.1 | 115 | - | 3.7 / 3.9 / 4.0 / 3.9 | Radically redesigned to set a new standard for IT service management on-premises or in the cloud. Learn more about BMC Helix ITSM | |
| 59 | 4.7 | 112 | 87% | 4.8 / 4.7 / 4.5 / 4.6 | Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. Learn more about Deskero | |
| 60 | 4.3 | 112 | - | 4.1 / 4.3 / 4.2 / 4.1 | Workbooks is the 'No-BS' CRM, combining its award-winning software platform with outstanding consultancy, implementation and support. Learn more about Workbooks | |
| 61 | 4.4 | 111 | - | 4.3 / 4.5 / 4.3 / 4.3 | TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. Learn more about TOPdesk | |
| 62 | 4.6 | 108 | 92% | 4.7 / 4.6 / 4.5 / 4.5 | InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. Learn more about InvGate Service Management | |
| 63 | 4.7 | 102 | 86% | 4.4 / 4.6 / 4.5 / 4.4 | Cloud-based software that streamlines and automates network monitoring an management to give teams network visibility and control. Learn more about Auvik | |
| 64 | 4.5 | 97 | - | 4.4 / 4.3 / 4.4 / 4.6 | HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price! Learn more about InfoFlo | |
| 65 | 4.4 | 96 | - | 4.2 / 4.3 / 4.4 / 4.5 | Fully-managed service management solution with ticketing, workflow automation & notifications for ITSM, Customer Svc and Security. Learn more about OTRS | |
| 66 | 4.1 | 95 | - | 3.9 / 3.6 / 4.1 / 4.1 | Finally, manage your business stress-free, stay top-of-mind, and sell confidently. Learn more about LionDesk | |
| 67 | 4.6 | 92 | - | 4.5 / 4.6 / 4.4 / 4.5 | A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk | |
| 68 | 4 | 90 | - | 3.9 / 3.8 / 3.9 / 4.0 | Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. Learn more about Efficy CRM | |
| 69 | 4.5 | 87 | - | 4.6 / 4.7 / 4.2 / 4.5 | Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. Learn more about Groove | |
| 70 | 4.6 | 85 | - | 4.3 / 4.9 / 4.6 / 4.6 | CRM, projects, billing, helpdesk & more in the single online platform. Gmail, Outlook, Xero & Quickbooks Online integrations. Learn more about WORKetc | |
| 71 | 4 | 85 | - | 3.8 / 4.0 / 3.9 / 3.3 | PlanPlus Online is an online productivity solution that provides leaders with a planner to plan, execute, and achieve goals. Learn more about PlanPlus Online | |
| 72 | 4.6 | 81 | - | 4.6 / 5.0 / 4.5 / 4.9 | SalesNOW is the Mobile & Online CRM Your Sales Team Will Love!! Designed to help your team to sell more, sell faster and work anywhere. Learn more about SalesNOW | |
| 73 | 4.3 | 78 | - | 4.4 / 4.3 / 4.4 / 4.2 | Field sales acceleration platform that helps businesses with pipeline building, task automation, sales tracking, and route planning. Learn more about SPOTIO | |
| 74 | 4.6 | 77 | - | 4.5 / 4.9 / 4.6 / 4.6 | Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. Learn more about Whatfix | |
| 75 | 4 | 77 | - | 4.1 / 4.1 / 3.9 / 3.9 | Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. Learn more about Track-It! |