All categoriesLaunch brief →
IT Ticketing Systems
https://www.capterra.com/it-ticketing-systems-software/Niches in this category - the functional product types blended into "IT Ticketing Systems" (62)
CRM Software57Contact Center & Helpdesk Software50IT Service Management (ITSM) Platform12ERP Suite9Business Management Suite for SMBs8IT/HR Service Desk AI Assistant5Asset & Equipment Tracking Software5IT Asset Management (ITAM) Platform4Remote IT Monitoring & Endpoint Management (RMM)3Live Chat & Website Messaging Software2Email Client-Integrated CRM2CMMS & Maintenance Scheduling Software2No-Code / Low-Code Application Platform2Field Sales & Route Management Software2IT Asset Discovery & Network Inventory Tool2Customer Service AI Agent & Automation Platform2Customer Success Platform2Professional Services Automation (PSA) Software2Inventory & Order Management System2Knowledge Base & Wiki Software2Field Service Management Software2Shared Inbox & Collaborative Email Platform2Remote Desktop & Screen-Sharing Support Tool2Conversational & Messaging CRM2Customer Engagement & Cross-Channel Messaging Platform2Marketing Automation Platform2Patient Engagement & Communication Platform1Staffing Agency Software1Telecom & Subscription Service Billing Software1Industry-Specific Vertical Business Software1Real Estate CRM1Insurance Agency Management & CRM1Partner Relationship Management (PRM)1Government & Citizen Engagement CRM1Quality Management System (QMS) Software1AI Chatbot & Conversational AI Platform1Enterprise AI Search & Knowledge Management1IT Operations & AIOps Platform1Customer Feedback & Text Analytics Platform1Client Portal & Document Collection Platform1Public Records & FOIA Request Management Software1Ecommerce Marketing Automation Platform1Cold Email Outreach & Sales Sequencing Tool1Salon, Spa & Wellness Business Management Software1Digital Adoption Platform (DAP)1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Customer Journey Mapping Software1Co-Browsing & Visual Customer Support Platform1Customer Communications Orchestration & Omnichannel Inbox1Catering & Banquet Event Management Software1Agent Scripting & Guided Interaction Software1SaaS Spend & License Management Platform1Government Property & FAR-Compliant Asset Management Software1Network Monitoring & Management Software1MSP Professional Services Automation (PSA) Platform1Loan Origination & Servicing Platform1Applicant Tracking System1Product & Digital Analytics Platform1Mortgage & Loan Origination CRM1Invoicing & Billing Software1Government Meeting & Agenda Management Software1Reputation & Review Marketing Platform1
204 products5 pages scraped of 5207 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 101 | 4.6 | 38 | - | 4.3 / 4.7 / 4.5 / 4.5 | Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise. Learn more about Deskpro | |
| 102 | 4.6 | 36 | - | 4.7 / 4.8 / 4.5 / 4.6 | Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. Learn more about UseResponse | |
| 103 | 4.9 | 35 | - | 4.7 / 4.7 / 4.6 / 4.8 | Intuitive CRM that will increase your sales performance.Manage your sales pipeline and beat the competition. Try FREE for 14 days! Learn more about TeamGram | |
| 104 | 4.7 | 35 | - | 4.2 / 4.8 / 4.8 / 4.5 | Service Management Software Suite that represents a comprehensive solution for service, support, and customer care Learn more about EcholoN | |
| 105 | 3 | 34 | - | 3.3 / 2.7 / 2.8 / 2.8 | PersistIQ helps sales teams to launch personalized outbound campaigns with multiple touch points. Learn more about PersistIQ | |
| 106 | 4.6 | 33 | - | 4.6 / 4.8 / 4.7 / 4.6 | AI driven application that helps you enhance your productivity and sales efficiency. Learn more about edge CRM | |
| 107 | 3.7 | 33 | - | 3.6 / 3.7 / 3.6 / 3.6 | Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement. Learn more about Totango | |
| 108 | 3.9 | 31 | - | 3.8 / 3.8 / 3.7 / 3.8 | CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses. Learn more about Focus Softnet | |
| 109 | 5 | 30 | - | 4.9 / 4.9 / 5.0 / 4.9 | Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. Learn more about Cayzu | |
| 110 | 4.6 | 29 | - | 4.6 / 4.6 / 4.4 / 4.4 | ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration Learn more about ALVAO Service Desk | |
| 111 | 3.9 | 29 | - | 4.1 / 4.1 / 3.8 / 3.8 | Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. Learn more about Helpshift | |
| 112 | 5 | 28 | - | 5.0 / 5.0 / 5.0 / 5.0 | Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. Learn more about FocalScope | |
| 113 | 4.4 | 28 | - | 4.0 / 4.2 / 4.0 / 4.5 | Web-based lead management, CRM, project management, time tracking, billing, and support ticketing. Learn more about BlueCamroo | |
| 114 | 4.9 | 27 | - | 4.7 / 4.9 / 4.7 / 4.7 | Award-winning software to understand and engage with your customers. Learn more about GoSquared | |
| 115 | 4.9 | 27 | - | 4.8 / 5.0 / 4.3 / 4.9 | Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place. Learn more about RAYNET CRM | |
| 116 | 4.5 | 27 | - | 4.4 / 4.6 / 4.1 / 4.3 | Experience the most intuitive CRM in the world. Foster customer relationships without expensive add-ons and complex interfaces. Learn more about karmaCRM | |
| 117 | 4.7 | 26 | - | 4.3 / 5.0 / 4.6 / 4.7 | Boost your IT ticketing system with accurate, automated asset data from JDisc Discovery for faster, smarter support. Learn more about JDisc Discovery | |
| 118 | 5 | 24 | - | 4.9 / 5.0 / 4.9 / 4.9 | Anthill is a process-centric CRM allowing companies to manage their unique customer journey across Sales, Admin and Support teams. Learn more about Anthill | |
| 119 | 4.8 | 24 | - | 4.8 / 4.8 / 4.8 / 4.7 | Built for Growth. Trusted by SMBs. ConvergeHub simplifies customer management by combining sales, marketing, support, and billing into Learn more about ConvergeHub | |
| 120 | 4.7 | 24 | - | 4.5 / 4.7 / 4.3 / 4.7 | We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM. Learn more about Magentrix | |
| 121 | 4.3 | 24 | - | 4.2 / 4.4 / 4.1 / 4.2 | Soffront offers an award winning integrated CRM spanning marketing, sales and service. Learn more about Soffront CRM | |
| 122 | 4.1 | 24 | - | 4.3 / 4.3 / 3.9 / 4.3 | Snapforce is an easy to use CRM software, used by more than 65,000 users in 12 countries. Learn more about Snapforce | |
| 123 | 4.9 | 23 | - | 4.7 / 4.9 / 4.5 / 4.9 | Unleash the power of relationships. Our focus goes beyond enabling you to reduce costs and drive more revenue through PRM technology. Learn more about Allbound | |
| 124 | 4.7 | 20 | - | 4.7 / 4.7 / 4.5 / 4.7 | Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues. Learn more about Qualaroo | |
| 125 | 4.2 | 17 | - | 4.2 / 4.5 / 4.1 / 4.0 | Results Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client histo Learn more about Results |