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IT Ticketing Systems
https://www.capterra.com/it-ticketing-systems-software/Niches in this category - the functional product types blended into "IT Ticketing Systems" (62)
CRM Software57Contact Center & Helpdesk Software50IT Service Management (ITSM) Platform12ERP Suite9Business Management Suite for SMBs8IT/HR Service Desk AI Assistant5Asset & Equipment Tracking Software5IT Asset Management (ITAM) Platform4Remote IT Monitoring & Endpoint Management (RMM)3Live Chat & Website Messaging Software2Email Client-Integrated CRM2CMMS & Maintenance Scheduling Software2No-Code / Low-Code Application Platform2Field Sales & Route Management Software2IT Asset Discovery & Network Inventory Tool2Customer Service AI Agent & Automation Platform2Customer Success Platform2Professional Services Automation (PSA) Software2Inventory & Order Management System2Knowledge Base & Wiki Software2Field Service Management Software2Shared Inbox & Collaborative Email Platform2Remote Desktop & Screen-Sharing Support Tool2Conversational & Messaging CRM2Customer Engagement & Cross-Channel Messaging Platform2Marketing Automation Platform2Patient Engagement & Communication Platform1Staffing Agency Software1Telecom & Subscription Service Billing Software1Industry-Specific Vertical Business Software1Real Estate CRM1Insurance Agency Management & CRM1Partner Relationship Management (PRM)1Government & Citizen Engagement CRM1Quality Management System (QMS) Software1AI Chatbot & Conversational AI Platform1Enterprise AI Search & Knowledge Management1IT Operations & AIOps Platform1Customer Feedback & Text Analytics Platform1Client Portal & Document Collection Platform1Public Records & FOIA Request Management Software1Ecommerce Marketing Automation Platform1Cold Email Outreach & Sales Sequencing Tool1Salon, Spa & Wellness Business Management Software1Digital Adoption Platform (DAP)1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Customer Journey Mapping Software1Co-Browsing & Visual Customer Support Platform1Customer Communications Orchestration & Omnichannel Inbox1Catering & Banquet Event Management Software1Agent Scripting & Guided Interaction Software1SaaS Spend & License Management Platform1Government Property & FAR-Compliant Asset Management Software1Network Monitoring & Management Software1MSP Professional Services Automation (PSA) Platform1Loan Origination & Servicing Platform1Applicant Tracking System1Product & Digital Analytics Platform1Mortgage & Loan Origination CRM1Invoicing & Billing Software1Government Meeting & Agenda Management Software1Reputation & Review Marketing Platform1
204 products5 pages scraped of 5207 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | 4.3 | 358 | - | 4.3 / 4.3 / 4.2 / 4.3 | Eliminate spreadsheets and manual processes with an inventory management solution & IT ticketing system that's easy-to-use & implement. Learn more about Wasp Inventory | |
| 27 | 4.3 | 336 | - | 4.2 / 4.2 / 4.2 / 4.5 | Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. Learn more about Vtiger CRM | |
| 28 | 4.4 | 329 | - | 4.1 / 4.3 / 4.3 / 4.1 | Quickbase is a dynamic work and project management software that enables teams to solve problems and manage projects without coding. Learn more about Quickbase | |
| 29 | 4.7 | 310 | 89% | 4.7 / 4.7 / 4.5 / 4.7 | Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability. Learn more about Pulseway | |
| 30 | 4.5 | 286 | 81% | 4.5 / 4.4 / 4.4 / 4.1 | Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. Learn more about Front | |
| 31 | 4.8 | 285 | 95% | 4.7 / 4.8 / 4.7 / 4.7 | Trusted for 45+ years, The Mortgage Office delivers the most innovative, secure, and user-friendly loan management platform available. Learn more about The Mortgage Office | |
| 32 | 4.7 | 258 | 89% | 4.8 / 4.8 / 4.7 / 4.7 | Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner. Learn more about Yonyx | |
| 33 | 4.3 | 245 | - | 3.8 / 4.2 / 4.2 / 4.0 | Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. Learn more about SAP Customer Experience | |
| 34 | 4.5 | 244 | 83% | 4.4 / 4.2 / 4.4 / 4.4 | Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms. Learn more about Dameware | |
| 35 | 4.5 | 243 | - | 4.5 / 4.6 / 4.2 / 4.6 | Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality. Learn more about Claritysoft CRM | |
| 36 | 4.6 | 226 | 80% | 4.7 / 4.6 / 4.3 / 4.4 | Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. Learn more about Help Scout | |
| 37 | 4.4 | 224 | - | 4.0 / 4.1 / 4.2 / 4.0 | Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more. Learn more about Salesforce Starter | |
| 38 | 4 | 206 | - | 3.6 / 3.6 / 4.1 / 3.7 | Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere. Learn more about Kaseya VSA | |
| 39 | 4.6 | 205 | 84% | 4.4 / 4.7 / 4.4 / 4.6 | Issue tracking tool that helps manufacturing businesses automate quality control & customer service processes on a unified interface. Learn more about Issuetrak | |
| 40 | 4.8 | 195 | 89% | 4.7 / 4.8 / 4.6 / 4.7 | HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! Learn more about HelpCrunch | |
| 41 | 4.2 | 191 | - | 4.3 / 4.1 / 4.2 / 4.2 | The only choice for comprehensive sales enablement. Learn more about SalesRabbit | |
| 42 | 4.4 | 189 | - | 4.4 / 4.5 / 4.1 / 4.2 | Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub | |
| 43 | 4.7 | 186 | 88% | 4.5 / 4.8 / 4.5 / 4.7 | Tracker is a recruitment ATS and CRM platform with robust solutions for sales, marketing, automation, onboarding, AI, and more. Learn more about Tracker | |
| 44 | 4.5 | 174 | - | 4.2 / 4.4 / 4.4 / 4.3 | Accelo is one professional services automation platform built to boost your profitability and drive efficiency. Learn more about Accelo | |
| 45 | 4.5 | 167 | 84% | 4.6 / 4.5 / 4.3 / 4.6 | Capsule is a CRM solution that helps businesses stay organized, know more about their customers & build better relationships. Learn more about Capsule | |
| 46 | 4.3 | 166 | - | 4.2 / 4.3 / 4.4 / 4.4 | Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution. Learn more about Cherwell Service Management | |
| 47 | 4.7 | 164 | - | 4.6 / 4.5 / 4.3 / 4.4 | Close is a conversation-first CRM built for founders and small, scaling sales teams to manage every conversation in one place. Learn more about Close | |
| 48 | 4.4 | 152 | - | 4.1 / 4.2 / 4.3 / 4.1 | Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. Learn more about ServiceNow Customer Service Management | |
| 49 | 4.7 | 147 | 83% | 4.7 / 4.6 / 4.6 / 4.5 | Hiver is an AI IT ticketing system that simplifies IT support with multichannel ticketing, automation, self-service, and reporting. Learn more about Hiver | |
| 50 | 4.1 | 141 | - | 3.7 / 3.7 / 4.4 / 3.9 | Automated backup and storage solution that helps businesses with data protection and recovery from physical and virtual machines. Learn more about ConnectWise Automate |