Pulseway

Pros: $8d

Pros: Price, features and ease of use. The product delivers most RMM features in an intuitive and easy to use fashion.

Cons: Performance and sales tactics. The website would sometimes encounter performance issues/unresponsiveness. Additionally, sales can be rather pushy.

Pros: Ease of use and overall best customer service

Cons: No complaints over here At all. Has been a great software for me!

Pros: The remote monitoring and automation features are game-changers for me. Plus, the mobile app is super convenient.

Cons: I wish the reporting and analytics capabilities were more robust. Also, better integration with third-party tools would be helpful.

Pros: The cost for what you are getting. For a few dollars a month per workstation you get complete monitoring and remote access.

Cons: It doesn't support monitoring iOS devices yet though I believe they are working on that and you can still use their app on your iPad or iPhone to monitor other systems (Mac, Windows or Linux).

Pros: I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools.

Cons: I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability.

Pros: The palteform is really easy to use and powerfull

Cons: Would like to see SSO auth implemented

Pros: I like the support and integrations and the ability to also do automations.

Cons: I locked my account out once and it took a few days to regain full access.

Pros: Great allround solution for monitoring, patch management and system administration for users and servers. Offers a lot of extra services that can be bundled. I use it every time a server needs work or I need access. Very easy to integrate and implement on windows and Linux machines.

Cons: No support on the weekend which has caused some issues in the past.

Pros: Automated scripts and remote monitoring of CPU and memory usage.

Cons: Interacting with the mobile app can be counterintuitive.

Pros: I don't have to interact with it constantly, but can set it up to automatically deploy, automate common tasks, and even automate reporting. Unless something goes wrong at one of our endpoints, it's "set and forget" for me, and I only have to pay attention to the alerts and periodic reports.

Cons: I am using Pulseway to track who is in possession of each computer at any given time using custom fields. This is a bit cumbersome, so I wish you would implement a feature specifically targeting this kind of use-case.

Pros: Nice automation and scripting features. The mobile app is also very good, Account manager is very active making sure everything is as it should be and offering solutions.

Cons: Remote desktop is ok , but could be faster

Pros: Excellent solutions and a continuously improving platform

Cons: The mobile app needs updating more often but it gets the job done

Pros: Ease of use, easy to remote into stuff . Lot of valuable information available about each device.

Cons: Crashed on occassion. Can't see bitlocker keys

Pros: What I like about Pulseway is the one-on-one communication with my direct point of contact, [sensitive content hidden]. [sensitive content hidden] is very knowledgeable and very easy to communicate with, allowing me to understand the different products Pulseway has to offer. Overall, I recommend Pulseway to my friends and clients.

Cons: There are no cons in my overall outlook and experience with Pulseway.

Pros: Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Cons: Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

Pros: Stable, light use of resource, efficient, so many options. Can replace a lot of tools.

Cons: Expensive, yes and no. 40$ CAD /year / machine is not expensive, but x250 it is not the same game.

Pros: Competitive price with great features. A good customer support.

Cons: Actually Pulseway lack of precises features and need somes optimization on 3rd party management

Pros: What I appreciate most about Pulseway is its reliability and user-friendly design. The platform makes it easy to monitor and manage our systems seamlessly, giving us peace of mind that everything is running smoothly.

Cons: Well, for now we have concerns with management.

Pros: $8e

Cons: While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability. One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Pros: Schnelles Onboarding, sehr responsiver Support, guter Einstieg, bei dem Schritt für Schritt neue Funktionen eingeführt werden können Preisgestaltung sehr kompetetiv!

Cons: Leider noch kein deutscher Support, (fast zu) viele Möglichkeiten des Customizings, klar auf Full-Time-IT-Desks ausgerichtet

Pros: RMM works very well. The remote take over works well with all the options that you expect.

Cons: PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Pros: All in one mangement engine, with sophisticated tools and templates. Account managers are quick to repond and are always helpful.

Cons: Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.