HubSpot Service Hub

Pros: What I particularly liked was being able to see deeper insights on the user behind the ticket, those small details can make a real difference when you're genuinely focused on delivering great customer service. Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot as a small team.

Cons: We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service. We never used the Chatflows. For the monthly price we were paying, it felt pretty limiting.

Pros: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale!

Cons: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling.

Pros: The automations are getting better every year, and the CRM is intuitive. Plus, it's a good place to learn more about marketing and customer interactions.

Cons: It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small business.

Pros: Love that it is an all-in-one platform for sales and customer service. Easy to use. The academy is nice feature to have to look up and learn new things.

Cons: I do not like the 12-month plan and limited free access. The price is very high compared to other chats.

Pros: Übersichtlichkeit, einfache Anwendung, Automatisierungsmöglichkeiten, einfache team-übergreifende Arbeit

Cons: Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden

Pros: I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations.

Cons: The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.

Pros: HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support.

Cons: A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions

Pros: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference.

Cons: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra.

Pros: I really like that you can set up meetings and it will send reminders to the people.

Cons: I think it can have a better look. It looks like its not updated.

Pros: Nothing! it was not user friendly at all.

Cons: It was hard to update specific things like times you are online or basic time settings. Messy main home page.

Pros: We like how it combines all of our lead sources into one place. We use a lot and they get difficult to keep track of so this alleviates that mess. We also like the copilot feature.

Cons: I find the interface to be a bit messy but that's my personal preference.

Pros: I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for real-time customer support.

Cons: While HubSpot Service Hub is packed with features, the pricing can be steep, especially for small businesses.

Pros: All my employee programs are in one convenient spot and are easy to get to.

Cons: Sometimes it can be hard to find things since there is a lot on there

Pros: What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features.

Cons: There are times that when I received notifications, it will covered up the latest.

Pros: I enjoy the affordability as well as the customizing abilities within the software.

Cons: its sometimes difficult to have my ticket rendered due to the Hubspot forms.

Pros: HubSpot Service Hub is the best CRM service we ever used

Cons: the least we like about this is its bit unorganized

Pros: The part I liked most about HubSpot is how much assistance they provide to new customers learning the system. It made onboarding a breeze.

Cons: I didnt like how much automation had to be done to make everything work the way we needed to. Honestly it was expected though.

Pros: The wide range of capabilities that this software has is great for automating repetitive and time consuming Q and A sessions with clients. Being able to establish a knowledge base for your clients and your team, is my personal favorite.

Cons: Initial setup is difficult and may require assistance for those not familiar wit similar tools.

Pros: The service was prompt in reaching outcand figuring out what needed

Cons: They were slightly fast with the type of services i wasnt in tge narjet for at the time

Pros: Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta, Shopify and many more. In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages. It's popularity had also spawned uncountable opensource projects on GitHub if you need customisation to integrate for something unconventional.

Cons: Pricing and pricing plan features could be more accommodating for smaller businesses

Pros: I liked how easy it was to monitor our employees contacts and activities.

Cons: Had to watch a few videos on how to get started.

Pros: The way it helps provide excellent support and build strong customer relationships. The fact it has a strong data centralization allowing everyone access the same information hence efficient customer support.

Cons: My experience has been incredible, i didn't find any challenges.

Pros: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).

Cons: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you!