Rating
4.4
190 reviews
Starting price
$15
Per User
Categories
9
Founded
2006
Employees
8600
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.
Ad spend / mo
$996K
3,549 paid keywords
Paid visits / mo
82,315
Organic keywords
810,460
Organic visits / mo
1,866,367
Authority
77
427,287 ref domains
Creatives run
100
as releva GmbH
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(190 reviews)
Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting.
Pros: The flexibility of automations - as a low code environment its actually super capable. Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM. Their API is also well documented and powerful.
Cons: There are a few hubspot specific quirks to their api - like referring to users by ID only, and then having to map these locally when scripting. Also I find the idea that you "can't" create an infinite loop of comms with its own stopping condition a little insulting, given you can craft the same thing using work arounds
Daniel C. · Automation Engineer · Health, Wellness and Fitness · May 18, 2026
Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great.
Pros: We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we are at for that certain deal. Everything gets saved automatically plus you can add AI summaries
Cons: I wish the app would be more client friendly you dont get all the tabs as you would on a desktop but still usable you just have to scroll and find things rather than it being in a desktop view
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Success | 1 | 6 | AdShortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| hubspot | $11.58 | 1 | 16.4% | www.hubspot.com/products/get-started-f049 |
| gohighlevel | $208.94 | 3 | 14.0% | www.hubspot.com/crm/e010a |
| hubspot crm | $36.28 | 1 | 3.1% | www.hubspot.com/crm/e010a |
| crm | $13.73 | 2 | 3.0% | www.hubspot.com/crm/e010a |
| hubspot news | $12.05 | 1 | 2.8% | www.hubspot.com/crm/e010a |
| hubspot free | $168.74 | 1 | 2.3% | www.hubspot.com/products/get-started-f047 |
| customer relationship management | $13.73 | 1 | 2.1% | www.hubspot.com/crm/e010a |
| hotfrog | $19.14 | 2 | 1.8% | www.hubspot.com/crm/e010a |
| redtail | $15.00 | 1 | 1.3% | www.hubspot.com/crm/e010a |
| business plan | $5.33 | 6 | 1.0% | offers.hubspot.com/business-plan-template |
| hubspot pricing | $10.64 | 1 | 0.7% | www.hubspot.com/products/pricing-cr115 |
| go highlevel | $208.94 | 4 | 0.5% | www.hubspot.com/crm/e010a |
| free crm | $15.87 | 1 | 0.5% | www.hubspot.com/crm/e010a |
| hubspot customer relationship management | $36.28 | 1 | 0.5% | www.hubspot.com/crm/e010a |
| hubspot crm overview | $324.36 | 1 | 0.5% | www.hubspot.com/crm/e010a |
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Liliana D. · Closing assistant · Ranching · May 7, 2026
We got good use out of HubSpot Service Hub. For us, using the ticketing pipelines almost every morning made up for the limitations.
Pros: What I particularly liked was being able to see deeper insights on the user behind the ticket, those small details can make a real difference when you're genuinely focused on delivering great customer service. Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot as a small team.
Cons: We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service. We never used the Chatflows. For the monthly price we were paying, it felt pretty limiting.
Anonymous User · Marketing Manager and Business Development · Marketing and Advertising · April 28, 2026
With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets.
Pros: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale!
Cons: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling.
Mai M. · Managing Director · Hospitality · March 26, 2026
I've been using HubSpot on and off for a decade. At first, I used the free tools (not sure what the free plan includes today), and then paid for the premium for a while. It's a good place to understand and manage marketing flows.
Pros: The automations are getting better every year, and the CRM is intuitive. Plus, it's a good place to learn more about marketing and customer interactions.
Cons: It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small business.
Sean C. · Marketer · Marketing and Advertising · November 17, 2025
I like the ease of the use of the chat. However, I do not like the price and will not continue with it.
Pros: Love that it is an all-in-one platform for sales and customer service. Easy to use. The academy is nice feature to have to look up and learn new things.
Cons: I do not like the 12-month plan and limited free access. The price is very high compared to other chats.
Jill l. · HR Manager · Construction · October 15, 2025
Pros: Übersichtlichkeit, einfache Anwendung, Automatisierungsmöglichkeiten, einfache team-übergreifende Arbeit
Cons: Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden
Katharina S. · Account Executive · Computer Software · October 11, 2025
Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it.
Pros: I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations.
Cons: The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.
Ebose I. · Manager · Logistics and Supply Chain · September 30, 2025
HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools.
Pros: HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support.
Cons: A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions
Stephanie G. · Customer Support Manager · Marketing and Advertising · June 25, 2025
I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most.
Pros: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference.
Cons: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra.
Mehakpreet K. · Hr executive · E-Learning · May 22, 2025
Pros: I really like that you can set up meetings and it will send reminders to the people.
Cons: I think it can have a better look. It looks like its not updated.
Ismael V. · Sales · Health, Wellness and Fitness · May 6, 2025
Overall I didn't care for it from the start it has a messy like home station and has too much going on.
Pros: Nothing! it was not user friendly at all.
Cons: It was hard to update specific things like times you are online or basic time settings. Messy main home page.
Elizabeth B. · customer service supervisor · Medical Devices · April 23, 2025
Pros: We like how it combines all of our lead sources into one place. We use a lot and they get difficult to keep track of so this alleviates that mess. We also like the copilot feature.
Cons: I find the interface to be a bit messy but that's my personal preference.
Megan T. · Office Manager · Construction · April 9, 2025
My experience with HubSpot Service Hub has been positive. The platform is designed with user-friendliness in mind, offering intuitive tools that simplify communication and customer relationships Everything works seamlessly, making it a pleasure to use. It's evident that HubSpot prioritizes creating a smooth and efficient experience for its users.
Pros: I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for real-time customer support.
Cons: While HubSpot Service Hub is packed with features, the pricing can be steep, especially for small businesses.
Heather T. · owner and operator · Facilities Services · April 1, 2025
Pros: All my employee programs are in one convenient spot and are easy to get to.
Cons: Sometimes it can be hard to find things since there is a lot on there
Lyn R. · Enrollment Growth · Health, Wellness and Fitness · March 31, 2025
Pros: What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features.
Cons: There are times that when I received notifications, it will covered up the latest.
John Floyd D. · Guidance Facilitator · Education Management · March 28, 2025
Overall, Hubspot has been helpful for my inquiries, and it quite affordable which i appreciate.
Pros: I enjoy the affordability as well as the customizing abilities within the software.
Cons: its sometimes difficult to have my ticket rendered due to the Hubspot forms.
Taylor K. · Engineer · Hospitality · February 22, 2025
My overall experience with HubSpot Service Hub is good
Pros: HubSpot Service Hub is the best CRM service we ever used
Cons: the least we like about this is its bit unorganized
Mohammed Hareez S. · Customer Success representative · Financial Services · February 14, 2025
My overall experience is great. I would definitely recommend this to many other companies. It made tracking leads so much smoother.
Pros: The part I liked most about HubSpot is how much assistance they provide to new customers learning the system. It made onboarding a breeze.
Cons: I didnt like how much automation had to be done to make everything work the way we needed to. Honestly it was expected though.
Tina M. · Installation Manager · Construction · February 6, 2025
It was a great experience and i will continue to use it as the need arises.
Pros: The wide range of capabilities that this software has is great for automating repetitive and time consuming Q and A sessions with clients. Being able to establish a knowledge base for your clients and your team, is my personal favorite.
Cons: Initial setup is difficult and may require assistance for those not familiar wit similar tools.
Rene R. · Creative Director · Arts and Crafts · January 23, 2025
Was researching on different types of services to use for a project and only wanted information on a specific thing. I got that information but was later reached out to upgrade to a larger service I wasn't looking into.
Pros: The service was prompt in reaching outcand figuring out what needed
Cons: They were slightly fast with the type of services i wasnt in tge narjet for at the time
Nailah S. · Homemaker · Consumer Goods · December 31, 2024
Overall I'm very happy with the quality and depth of services as well as customer service
Pros: Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta, Shopify and many more. In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages. It's popularity had also spawned uncountable opensource projects on GitHub if you need customisation to integrate for something unconventional.
Cons: Pricing and pricing plan features could be more accommodating for smaller businesses
Torlock C. · Head of marketing and development · Computer & Network Security · December 30, 2024
I really enjoy using HubSpot, it is a great platform to unify different teams.
Pros: I liked how easy it was to monitor our employees contacts and activities.
Cons: Had to watch a few videos on how to get started.
ASHLEY V. · Office Manager · Information Technology and Services · December 23, 2024
Pros: The way it helps provide excellent support and build strong customer relationships. The fact it has a strong data centralization allowing everyone access the same information hence efficient customer support.
Cons: My experience has been incredible, i didn't find any challenges.
Samuel N. · Marketing Manager · Broadcast Media · December 17, 2024
Great tool with plenty of customizations available - have been using it for support tickets for several years now
Pros: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).
Cons: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you!
Nabil B. · Director · Marketing and Advertising · December 14, 2024
| Customer Service | 1 | 9 | AdShortlist |
| Service Desk | 1 | 23 | - |
| Help Desk | 2 | 17 | - |
| IT Ticketing Systems | 2 | 18 | - |
| Knowledge Base | 2 | 20 | - |
| Live Chat | 2 | 21 | - |
| Knowledge Management | 2 | 27 | Shortlist |
| CRM | 3 | 31 | - |