ConnectWise Automate

Pros: User friendly and super customizeable! LOVE LOVE LOVE using this for our trouble ticketing team! So easy to use and customize!

Cons: NOTHING IT is sucha breeze to update and customize that anyone would love this software! A TOTAL MUST HAVE

Pros: It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents.

Cons: It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well.

Pros: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals.

Cons: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully.

Pros: The platform was robust and encompassing. I didn't feel like it was missing tools. I was also comfortable managing Windows computers.

Cons: While it did have a MacOS installer, I feel that it really came short to being able to support the operating system.

Pros: Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape.

Cons: The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough.

Pros: It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience.

Cons: It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.

Pros: ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts. This considerably streamlines workflows.

Cons: I haven't found any weak points or inconveniences to mention in my analysis of this tool.

Pros: Automate is incredibly customizable. It allows us to build what we need most of the time.

Cons: The complexity that comes with customization is often very difficult. Want to customize patch management? Good luck.

Pros: Automate is great for inventory, patching, computer health. Keeping track of patches and computer health is important for my business.

Cons: Sometimes drilling through menus can be hard to find what action you need. Otherwise, Automate works well.

Pros: From a Finance Perspective the automatic updates to agreement counts is HUGE

Cons: It's a complicated program, I am not an engineer but I do integrate it with PSA environments for agreement updates

Pros: The remote monitoring and management tools are robust and the automation features save me a lot of time.

Cons: The user interface can be overwhelming at first and it takes some time to get used to all the features.

Pros: Makes remote sessions with end-user computers and pushing scripts simple.

Cons: The interface is pretty utilitarian and could use an update.

Pros: Automated tasks, easy remote monitoring, and powerful scripting capabilities make my job easier.

Cons: The user interface can be a bit overwhelming at first, and some features are not very intuitive.

Pros: I love how easy it is to automate tasks and manage devices remotely.

Cons: However, the interface can be overwhelming and takes time to get used to.

Pros: It's a strong suite for Remote Management and helping end users. I can easily assist quickly for them.

Cons: I haven't ran into issues yet. I'm still going through the trial and testing.

Pros: We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.

Cons: Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system.

Pros: You can have everything in one single place, from tickets, to procurement and billing. Also, there are a lot of integrations available.

Cons: It is hard to deploy and understand how things work if you have not used it before.

Pros: ConnectWise Automate offers a lot of remote support and maintenance options for workstations without needing to interrupt the end-user experience but kicking them off for support.You can administer many tasks like Vulnerability Patching, silently deploying new software, checking the hardware details

Cons: The Desktop tool can be slow at times to load. Needing to clear the local cache to even load past the first splash screen.Navigating the ConnectWise portal to find the latest release to update Automate hasn't been the most seamless experience either.

Pros: The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians.

Cons: We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options.

Pros: In terms what function Automate is capable of just about anything you'd want it to do.

Cons: The functions it has all have there own quirks and nothing ever seems to work quite the way you'd want it to. Setup and configuration is daunting.

Pros: It was included in the costs of outsourced IT

Cons: It hardly would connect and allow me to work with systems when it was most ciritical

Pros: Navigation and automation of process in use

Cons: Real time sync should be worked on for process management

Pros: Very customizable, we create a lot of our own scripts to do custom things for clients.

Cons: Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.