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IT Ticketing Systems
https://www.capterra.com/it-ticketing-systems-software/Niches in this category - the functional product types blended into "IT Ticketing Systems" (62)
CRM Software57Contact Center & Helpdesk Software50IT Service Management (ITSM) Platform12ERP Suite9Business Management Suite for SMBs8IT/HR Service Desk AI Assistant5Asset & Equipment Tracking Software5IT Asset Management (ITAM) Platform4Remote IT Monitoring & Endpoint Management (RMM)3Live Chat & Website Messaging Software2Email Client-Integrated CRM2CMMS & Maintenance Scheduling Software2No-Code / Low-Code Application Platform2Field Sales & Route Management Software2IT Asset Discovery & Network Inventory Tool2Customer Service AI Agent & Automation Platform2Customer Success Platform2Professional Services Automation (PSA) Software2Inventory & Order Management System2Knowledge Base & Wiki Software2Field Service Management Software2Shared Inbox & Collaborative Email Platform2Remote Desktop & Screen-Sharing Support Tool2Conversational & Messaging CRM2Customer Engagement & Cross-Channel Messaging Platform2Marketing Automation Platform2Patient Engagement & Communication Platform1Staffing Agency Software1Telecom & Subscription Service Billing Software1Industry-Specific Vertical Business Software1Real Estate CRM1Insurance Agency Management & CRM1Partner Relationship Management (PRM)1Government & Citizen Engagement CRM1Quality Management System (QMS) Software1AI Chatbot & Conversational AI Platform1Enterprise AI Search & Knowledge Management1IT Operations & AIOps Platform1Customer Feedback & Text Analytics Platform1Client Portal & Document Collection Platform1Public Records & FOIA Request Management Software1Ecommerce Marketing Automation Platform1Cold Email Outreach & Sales Sequencing Tool1Salon, Spa & Wellness Business Management Software1Digital Adoption Platform (DAP)1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Customer Journey Mapping Software1Co-Browsing & Visual Customer Support Platform1Customer Communications Orchestration & Omnichannel Inbox1Catering & Banquet Event Management Software1Agent Scripting & Guided Interaction Software1SaaS Spend & License Management Platform1Government Property & FAR-Compliant Asset Management Software1Network Monitoring & Management Software1MSP Professional Services Automation (PSA) Platform1Loan Origination & Servicing Platform1Applicant Tracking System1Product & Digital Analytics Platform1Mortgage & Loan Origination CRM1Invoicing & Billing Software1Government Meeting & Agenda Management Software1Reputation & Review Marketing Platform1
204 products5 pages scraped of 5207 in category2 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 126 | 3.9 | 17 | - | 4.2 / 3.6 / 4.1 / 4.2 | Revamp CRM is an Order-aware CRM for Online stores with customer behavior insights Learn more about Revamp CRM | |
| 127 | 4.9 | 16 | - | 5.0 / 4.8 / 4.8 / 5.0 | Reputation management solurion that helps businesses generate reviews, manage online presence & track patient satisfaction via surveys. Learn more about MDidentity | |
| 128 | 4.3 | 16 | - | 4.2 / 4.5 / 4.8 / 4.4 | Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution. Learn more about Novo Solutions | |
| 129 | 4.5 | 15 | - | 5.0 / 5.0 / 4.8 / 5.0 | Modular Cloud CRM + Telephony, Marketing, Sales Pipeline, Work Flow Automation, Booking Systems, Integrated Accountancy E-Commerce. Learn more about White Fluffy Cloud | |
| 130 | 4.3 | 15 | - | 4.4 / 4.0 / 4.3 / 4.2 | Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. Learn more about Remedyforce | |
| 131 | 4.2 | 15 | - | 4.2 / 4.4 / 4.2 / 4.4 | SAP Marketing Cloud is the leading solution for omnichannel customer communication Learn more about SAP Marketing Cloud | |
| 132 | 3.9 | 15 | - | 3.6 / 3.9 / 3.7 / 3.8 | Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Learn more about Ivanti Neurons for ITSM | |
| 133 | 4.4 | 14 | - | 3.9 / 4.5 / 4.2 / 4.4 | GovQA automates public records request workflows with tools and security to improve collaboration and ensure government compliance. Learn more about GovQA | |
| 134 | 4.3 | 14 | - | 4.3 / 4.4 / 4.0 / 4.3 | C2 ISTM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs. Learn more about C2 | |
| 135 | 4.5 | 13 | - | 4.2 / 4.3 / 4.5 / 4.3 | Customer service management solution that helps businesses assist customers to solve queries on the various platforms. Learn more about Oracle Service | |
| 136 | 4.3 | 13 | - | 4.1 / 3.9 / 4.3 / 3.7 | Woopra is customer journey analytics software that analyzes and visualizes the complete customer experience. Learn more about Woopra | |
| 137 | 3.9 | 13 | - | 3.8 / 3.6 / 4.2 / 3.3 | Pega CRM evolve to meet changing enterprise needs by driving competitive advantages through Marketing, CS, and SFA applications. Learn more about Pega CRM | |
| 138 | 4.6 | 12 | - | 4.6 / 4.8 / 0.0 / 0.0 | Web based service management software for companies with 20 to 1000 users. Learn more about ProBusinessTools | |
| 139 | 4.2 | 12 | - | 3.8 / 4.3 / 3.9 / 0.0 | eKMS helps your customers and agents quickly and intuitively find the information they need. Learn more about Enghouse eKMS | |
| 140 | 4.7 | 11 | - | 4.5 / 4.6 / 4.5 / 4.8 | Total Network Inventory provides powerful tools for hardware inventory and software license management. Learn more about Total Network Inventory | |
| 141 | 4.7 | 11 | - | 4.5 / 5.0 / 4.8 / 4.9 | An advanced Business Management SaaS with all the features you need. Used in 60 countries by 1500 companies for the last 23 years. Learn more about AtemisCloud | |
| 142 | 4.7 | 11 | - | 4.6 / 5.0 / 4.7 / 4.4 | Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience Learn more about Wowdesk | |
| 143 | 4.7 | 11 | - | 4.9 / 4.9 / 4.7 / 4.8 | A user-friendly, online Q&A community that can be customized to any look and feel. We make the tools available for any size community. Learn more about Answerbase | |
| 144 | 4.8 | 10 | - | 4.8 / 4.9 / 4.5 / 4.9 | Contact Boss is an easy-to-use, powerful CRM database manager that lets you track and manage the people who drive your organization. Learn more about Contact Boss | |
| 145 | 4.7 | 10 | - | 4.8 / 4.8 / 4.9 / 4.9 | Internal ticketing system purely on Slack where your conversations and messages turns into structured tickets. Learn more about Suptask | |
| 146 | 4.4 | 10 | - | 4.6 / 4.4 / 4.5 / 4.8 | AgentCubed provides the single solution for insurance agencies, combining multiple management solutions into one platform. Learn more about AgentCubed | |
| 147 | 3.2 | 9 | - | 3.7 / 3.2 / 3.0 / 3.3 | Complete Inventory Management & Asset Tracking software with highly configurable and easy to use features for offices & stockrooms. Learn more about ASAP Systems | |
| 148 | 4.6 | 8 | - | 4.9 / 5.0 / 4.5 / 4.9 | ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Learn more about ServiceWise | |
| 149 | 4.6 | 8 | - | 4.4 / 4.8 / 4.5 / 5.0 | Customer Success Management platform for B2B subscription services. Learn more about Freshsuccess | |
| 150 | 4.7 | 7 | - | 4.7 / 4.3 / 3.8 / 4.0 | Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting Learn more about Helprace |