LionDesk

Pros: LionDesk can do most things a good CRM can do. Drip campaigns are very easy to set up. It helps me to respond back to potential leads quickly. It offers lower fees than most of the competitors in the market.

Cons: The software can be glitchy at times and the customer support needs improvement. I had a poor experience syncing contacts and leads into the system but the issue was resolved after reaching out to the support.

Pros: Hard to beat the price for single agents or agents who's companies do not offer CRM

Cons: Campaigns seemed a little outdated and seemed like I was having to purchase add on features

Pros: Integrating with my business was easy and the different features as well

Cons: There is nothing I would say I least liked about LionDesk, but I would intergrade videos . That would be a nice feature to have inn our industry.

Pros: Chat is available, although not much help

Cons: From the beginning, there were issues. The how-to articles and videos don't match what's online so the learning curve is huge. There was no glossary to figure out what the different terms mean, and the terms were very confusing. Technical glitches were highly disruptive, and most often a tekkie would get back to me and ask, "What's the problem?" (I think they'd go in and fix it, and then pretend it didn't exist.) All gaslighting, trying to make me feel like I was losing my mind, and it happened quite a few times. The deal breaker? They had "system wide issues" and a broadcast that I sent out to my list texted my leads 12 times an hour! Some of my leads were texting me back saying, "Make it stop!" Whether they fixed their system issues or not, I just can't risk burning out my client base and breaking the trust I'd built up. Plus, I had to stop my Facebook ads because I couldn't risk any more glitches. I had to move to a different CRM.

Pros: I know most CRM sites track opens/clicks/etc... but what I love about Liondesk is that it is easy to see my daily opens on one screen. So easy to use and the price is lower than most CRM companies!

Cons: I wish Liondesk would be able to play videos on the emails instead of clients needing to click on the video and a new screen opens up.

Pros: none

Cons: Sync not working well. Notes don't sync. See below

Pros: Affordability is about it. If you are brand new and need a CRM maybe consider this one.

Cons: I never could get into it. Didn't seem to have the bells and whistles like the one I have now. Also, signing up for a year and then being charged another year when you didn't want it or ever use it in the past 9 months. I inquired when my membership was up and also canceled it but they are saying I never did. Unfortunately for me, I cannot find any confirmation and I cannot even get them to downgrade it to a monthly and let me cancel it. Why BECAUSE NO ONE WILL RESPOND TO MY EMAIL! I am thinking they use overseas people and it doesn't fit in their guidebooks so they just don't answer.

Pros: Included with realtor board membership, means lower overall cost

Cons: The learning curve was steep at first due to many features. But, once overcome, its great.

Pros: I absolutely loved how there is a section for sharing your marketing sequences with other realtors and loan officers. Being able to see what works and what doesn't work is a crucial part in growing your own business. This also gives you new ideas to implement within your own organization. Liondesk is also a very easy platform to navigate when you know how to properly make use of it's features.

Cons: Sometimes there were too many options to choose from. They also didn't have any advanced features lie other CRMs do, such as analytics and landing pages, websites, etc.

Pros: The biggest problem with this company is customer service. If you have a problem, you have to call 10x because they continually drop the ball. Some customer service people give you wrong information and none of them follow through. This past week, I was threatened by a client who was receiving messages from one of my campaigns yet, he didn’t show up on my contact list. So, I couldn’t shut down the messages. I had to cancel the account before I got reported to the realtor board. How disgusting is this!! I called repeatedly for 3 days but, the 3rd day, when it was apparent that nobody was looking into my issue, I canceled them. Don’t waste your money!!

Cons: Customer Service is the worst ever. Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list. After 6 phone calls and 3 days of reaching out, I canceled my account.

Pros: Liondesks features sound like great user friendly features, in theory. The thought of using them is great... Then you get into the system and they dont work or they dont communicate seamlessly.

Cons: Features often didn't work, accounts dont connect, there's a cap on how many emails and texts you can send, you end up double tracking more than actually accomplishing what you want to do. I HATE the no cancellation clause. I pre-paid a year after a sales pitch and regretted it instantly. I tried to cancel within two weeks. They would not refund any of the over $700 I paid. If you're going to try LionDesk DO YOURSELF A FAVOR AND ONLY GO MONTH TO MONTH! See if it works for your needs. Our RealGeeks site ended updoing 95% of what I needed LionDesk to do and for what I needed LionDesk to do, it was bad at it.

Pros: LionDesk is the best CRM my team has used thus far! We absolutely love the lead follow up tools. LionDesk has a feature to send mass texts to leads that we use daily! It is so easy to communicate with leads and clients.

Cons: It is a bit tricky to get the hang of at first but there are so many great customer service reps that are always available to help and answer questions it is no problem at all.

Pros: texting and email is great, this will help us make $

Cons: You can only import 255 Characters. So the notes from previous CRM won't let contact upload. What Dummy designed this default?

Pros: what they say you can do The perceived value!

Cons: faulty software charged me overage for MMS 31 tomes $5 for messages that were never sent.

Pros: Been using this on and off for several years. It's mid level quality for a CRM. Shop around before choosing this one.

Cons: The website is not the easiest to use in my opinion. Could use more features for the money. Could be better.

Pros: I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price. Innovation of new features seems to be at the front of mind for the company, which I look forward to seeing and trying out.

Cons: I really would like the option to use a straight to voice mail call feature. This would be great. The inclusion of an auto-dial feature would also be incredible. I'd love to see the creation of a social media digital management add on so that we could hire a social media manager that already has access to our database. Another cool feature I've never seen a CRM tackle is helping agents complete missing information on their clients. Like a people finder service that assists in helping to update old contact info, etc. Last item I really want which should actually be my first item is a monthly automated home value email that goes out to my database and gives them a monthly market snapshot type thing.

Pros: This has been a great CRM for myself and my team. Great costumer service and abilities to set up precise drip campaigns, no complaints!

Cons: There is a bit of a learning curve, but support made it easy to have all questions answered.

Pros: Personal mentor that was available with the CRM

Cons: Price to have a personal mentor available for questions...

Pros: I've paid the premium monthly fee for training and support. Worth every penny. Best live support on any software that I've ever experienced.

Cons: A few of the processes could be improved, extra steps between contract entry, for instance.

Pros: Auto-drip campaigns and the integration of leads from Zillow.

Cons: Everything else. It is so glitchy, takes so long to load each page and save any edits. Multiple issues with getting logged out and password not saving.

Pros: Its easy to use it and stay on track to follow up. Ability to create own campaign and upload campaign from others. Ability to assign clients to partners.

Cons: create campaign with reacquiring task. Has no automation on Birthdays or Anniversaries.

Pros: App accessible The ease of having the app was easy while out and meeting clients are on the road and meeting clients versus being on a computer all the time

Cons: I had multiple appointments with tech services to try and get the system up to par with my needs for my business and unfortunately even with the new rollout of lion desk it’s still did not work I basically wasted my money for 3 to 6 months.