ScreenConnect

Pros: Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore!

Cons: ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines)

Pros: Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level.

Cons: Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy.

Pros: It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful.

Cons: Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly.

Pros: It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard.

Cons: It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking.

Pros: We love the ability to remotely connect to our clients along with the ease of use and features that the product offers.

Cons: There really aren't any cons to using the software. We just wish that we would have moved to it sooner.

Pros: The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement.

Cons: The price is a little high compared to other competitors, but in my opinion it's justified. You have to get used to using it, it's not exactly intuitive, but you get used to it without any problems.

Pros: Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility.

Cons: Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources.

Pros: It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client.

Cons: The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading.

Pros: ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices.

Cons: There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors.

Pros: Platform for remote monitoring and control. Support customer service remotely. Any location any time even consumer is not available. After hours support and maintenance provider.

Cons: There is nothing like that. Like every features that screen connect provides. Screen connect is free so anyone can use it.

Pros: How powerful it is. Gives us total control of the machine and is super easy for the customer to give us the access to their machine.

Cons: The menu bar at the top can be a little annoying at times to use. But that's really the only thing I can think of.

Pros: Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool

Cons: On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control

Pros: Screenconnect is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more.

Cons: the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent.

Pros: Ease of use Installation simplicity Customisation and unattended remote support

Cons: It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's

Pros: reliability and ease of use is great. It is very easy to deploy and we can rely on it always being available. Integration is great also.

Cons: The interface can be a bit messy. we have accidently clicked on the wrong adhoc session before and they dont self-cleanup at all.

Pros: ConnectWise ScreenConnect was quite user friendly. Setting up my screen display for the non-profit I work for was a breeze.

Cons: It was super slow and it lagged a lot. This made it difficult to use at times because it would sometimes take upwards of 10-30 minutes to load.

Pros: Screen connect is very smooth for remote access. Probably one of my favorites.

Cons: There were no cons that I experienced with connectwise screen connect.

Pros: can access other's computer remotely, so it is easy to troubleshoot

Cons: it only work best if accessed via desktop. mobile access not as smooth as desktop

Pros: I'm currently managing 30 endpoints with ConnectWise. It's very easy & intuitive to use with a great interface & plenty of details per device.

Cons: It was tricky at first to remotely navigate endpoints with multiple monitors, but once I got the hang of it, I had no issues with managing devices.

Pros: Their software works well with most every operating system and internet connection I have ever tried it on. Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely.

Cons: Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.

Pros: Software is very user friendly. I also love how it works with other software we use.

Cons: Occasional bugs but they are resolved in a timely manner

Pros: Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task.

Cons: No complaints, this system is wonderful.