Rating
4.3
11 reviews
Starting price
$11.99
Per User
Categories
4
Founded
2009
Employees
31
OneDesk's software combines Helpdesk, Project Management & Time Tracking into one AI-enabled application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
Ad spend / mo
$10K
15 paid keywords
Paid visits / mo
588
Organic keywords
1,979
Organic visits / mo
1,864
Authority
36
1,297 ref domains
Creatives run
34
as ONEDESK SOFTWARE INC.
Active now
18
last 14 days
Advertising since
Aug 2022
3.5+ yrs running
Last seen
today
still active
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(11 reviews)
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
Pros: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
Cons: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
Christine S. · VP of Operations · Information Technology and Services · November 8, 2023
Pros: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
Cons: The cost is high if you pay on a monthly basis. It is also difficult to communicate with
Anonymous User · service manager · Financial Services · October 21, 2023
| Category | Page | Rank | Placement |
|---|---|---|---|
| Help Desk | 1 | 2 | Ad |
Domain confidence 99%
| Keyword they bid on |
|---|
| CPC |
|---|
| Pos |
|---|
| % budget |
|---|
| Landing page |
|---|
| it help desk | $16.87 | 1 | 67.5% | onedesk.com/lpcd/it.html |
| it ticket | $14.32 | 1 | 13.4% | onedesk.com/lpcd/it.html |
| it ticketing system | $40.85 | 6 | 3.9% | onedesk.com/lpcd/it.html |
| itservicedesk | $25.20 | 2 | 1.6% | onedesk.com/lpcd/it.html |
| project management invoicing software | $23.45 | 1 | 1.2% | onedesk.com/lpcd/invoicing.html |
| project app | $7.55 | 3 | 0.2% | onedesk.com/lpcd/time.html |
| is helpdesk | $21.65 | 2 | 0.2% | onedesk.com/lpcd/a-support-desk.html |
| helpdesk hosting | $11.31 | 6 | 0.1% | onedesk.com/lpcd/helpdesk.html |
| project management invoicing | $0.00 | 6 | 0.0% | onedesk.com/lpcd/invoicing.html |
| project management billing | $0.00 | 2 | 0.0% | onedesk.com/lpcd/invoicing.html |
| https://zohodesk.com/ | $0.00 | 3 | 0.0% | onedesk.com/lpcd/helpdesk.html |
| project management and invoicing | $0.00 | 2 | 0.0% | onedesk.com/lpcd/invoicing.html |
IT Help Desk Ticketing System
Manage IT Tasks in One App — Manage IT incidents and requests in one place with priorities and clear progress updates.
https://www.onedesk.com
IT Help Desk Ticketing System
Automate Ticket Assignment — OneDesk brings IT support, internal requests, and project work together. Collect IT requests from...
https://www.onedesk.com
IT Help Desk Ticketing System
IT Service Desk Software — OneDesk brings IT support, internal requests, and project work...
https://www.onedesk.com
It help desk
Track Every IT Request — OneDesk brings IT support, internal requests, and project work together.
https://www.onedesk.com
Project Management & Invoicing
Projects and Invoicing in One — Plan projects, log time, and invoice clients from one connected workspace. Manage your tickets...
https://www.onedesk.com
In general terms, it saves work by having two important functionalities in the same software.
Pros: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
Cons: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
Magaly D. · Assistant Business Manager · Textiles · August 12, 2023
In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Pros: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
Cons: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
Gabriela M. · Support enginner · Computer Software · July 11, 2023
From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
Pros: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
Cons: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Flor C. · Software Developer · Computer Software · April 10, 2023
I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.
Pros: With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.
Cons: I haven't used onedesk for a long time and haven't experienced any issue within that time.
teran n. · Software Engineer · Computer Software · April 8, 2023
Pros: 1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Cons: Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
Alexandros G. · Civil Engineer · Civil Engineering · December 31, 2022
Pros: Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Cons: The interface is a little complex to navigate.
Anonymous User · Mechanical Engineer · Higher Education · December 22, 2022
Pros: There is automated timesheet tracking for each tickets.
Cons: Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Anonymous User · IT Support Specialist · Computer Software · September 16, 2022
Bobby K. · Statistical Data Analyst · Government Administration · May 8, 2017
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros: For a first-time user of the product, I thought support was excellent
Rakesh S. · May 4, 2011
| 2 |
| 37 |
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| Project Portfolio Management | 4 | 26 | - |
| Professional Services Automation | 4 | 31 | - |
