ISL Light

Pros: It is easy to use and very intuitive. The platform is well structured, user-friendly, and allows efficient work without the need for extensive training.

Cons: There were no major drawbacks. Some advanced features could be expanded, but overall the service works well for everyday use.

Pros: I really appreciate how simple and intuitive ISL Light is to use. The connection process is fast and secure, and it works flawlessly across different platforms. The performance is excellent, even on slower networks, and the interface is clean and user-friendly. I also like the strong focus on security and privacy, which gives me confidence when working remotely. Overall, it’s a reliable and efficient tool for remote support.

Cons: There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users. A more guided onboarding or quick tips could make the experience even better.

Pros: Simplicity of installation and user friendly interface. Transparent and efficient, stable running as for simple or professional use.

Cons: That its not yet fully capable of using it for smart phone aplication. Perhaps I'm not doing something right but at creating new sessions I am constantly experiencing push for new interface downloads.

Pros: It is easy to use - both for us and our customers. Really light. It is so nice that you can restart computers and still have remote connection!

Cons: Better support for Linux. The installation right now is a bit of a hassle on Arch / OpenSUSE. Please get to the AUR and Zypper repos!

Pros: I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows.

Cons: Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again.

Pros: What I liked most about ISL Light was its fast and reliable remote access, which made connecting to clients effortless. The interface is simple and intuitive, so even non-technical users can navigate it easily. I also appreciated the strong security features, which gave me confidence when working on sensitive systems.

Cons: What I liked least about ISL Light was that customer support response times could sometimes be slower than expected. While the support team was helpful once connected, quicker assistance would make the experience even better.

Pros: good features. good support. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota.

Cons: Would like better user management. For example: a group of permissions to be applied to a set of users. Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota.

Pros: ISL Light is a great alternative to using the web interface. It removes a step and puts all the access that I need on a regular basis in one place. There are extra options in the web interface but since they aren't used often, it's not needed. This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install.

Cons: This it nitpicky. I would love to be able to alter the white background and use a custom background and not just change the image. I would also like to be able to remove the computers tab for those that don't need that access.

Pros: ISL Light is provided as a small download, and after start it is easy to handle. It opens up, you give the session code, thats it.

Cons: Some few applications do not allow to share the screen for security reasons. So ISL Light will show in this case the screen in black.

Pros: Very easy to use for both technicians and end-users Secure and reliable remote connections Quick setup with no complicated installation works on different devices and operating systems

Cons: We have no real complaints about ISL Light – overall it works smoothly, reliably, and meets our support needs

Pros: The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security.

Cons: Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting.

Pros: I appreciated its ease of use and fast remote connection. The interface is intuitive and reliable, making remote support efficient.

Cons: Occasionally, the connection speed can be affected by network conditions, and some advanced features could be better documented.

Pros: We have been using ISL Light for several years with a server license. It is very reliable, easy to use, and provides secure remote support without complications. "Stable, secure, and perfect for IT remote assistance."

Cons: The system works reliably, but occasionally mobile support feels less polished compared to the desktop experience.

Pros: Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it always connects without problems, and it works very well even with lower connection speeds.

Cons: Easy connection, but screen sharing on Mac OSX requires additional setup. We’re still working on a solution...

Pros: Very easy to use, provides fast connections and reliable remote access anytime, anywhere. Simple to use for both admins and end users

Cons: The interface feels a bit outdated and some advanced features require extra setup or training. But overall great.

Pros: It's reliable. The support is excellent. The license is unsophisticated. We can use our own server. Videos of all sessions can be created automatically on our server. It supports Windows, iOS, Android and Linux.

Cons: To date we didn't manage to automatically renew ssl certificates. We don't know of any further possibilities for improvement.

Pros: Its a very easy to use piece of software and does exactly what I need it too with remote access. The ability to group computers together and assign different permissions for each user is great too.

Cons: Few issues around deployment with Intune the custom deployment link having /start instead of /download which was causing issues when we tried deploying to remote computers but after a couple support sessions we have resolved the issues and I'm quite happy with the customer services provided.

Pros: What I like most about ISL Light is its ease of use and reliable connection. The program enables quick remote support without complicated setup.

Cons: Actually, I like everything and have no complaints.

Pros: Simple and efficient! What impresses us most is its ease of use and reliable performance. It offers the right set of features to deliver effective user support.

Cons: While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent sessions during peak periods, which are not frequent.

Pros: I really like ISL Light for its simplicity and reliability. It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few clicks.

Cons: Honestly, I haven’t found any drawbacks so far—ISL Light works smoothly and meets all my needs. Great

Pros: implicity of using it and Stability of program. Also the administrator mode is very useful and very simple to use.

Cons: File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.

Pros: I like the simplicity, how easy it is to be connected with another user and how quickly you can offer help - email or via website.

Cons: I don't like how the administration tools are implemented, especially when you accidentally open UAC window you have to call user back as you can't press any buttons.