ManageEngine Endpoint Central

Pros: Chat support is good, response is on time, multiple issue gets resolves with the help of it. Reporting section is also good.

Cons: Supports on Tickets does get a response on time, please work on it so it will be helpful. Nothing else.

Pros: ManageEngine Endpoint Central provides a centralized and user-friendly platform for patch management, software deployment, remote troubleshooting, asset management, and endpoint security. The patch deployment process is smooth, and the automation features help reduce manual effort significantly. Remote control and software deployment functionalities are very useful for daily IT operations. The interface is easy to navigate, and endpoint monitoring is effective for managing large numbers of devices.

Cons: Sometimes report generation and export functions can be slow, especially with large data sets. A few feature updates may require additional troubleshooting after deployment. The agent occasionally shows systems offline even when they are active, which may require manual sync or troubleshooting.

Pros: easy access and understandable , very good UI fast and reliable. recommended for beginners too. good

Cons: nothing.

Pros: Ease of Use. It does what it says out of the box. Deployment is easy, Device management is easy. Support

Cons: It messages users too much about deployment. Agent upgrade can fail from time to time needing manual intervention

Pros: ManageEngine Endpoint Central provides excellent value for money with comprehensive endpoint management features. It simplifies software deployment, patch management, remote troubleshooting, and device monitoring from a centralized console. The platform is easy to use and helps reduce IT operational workload significantly.

Cons: Customer support response time can sometimes be slow for critical issues, especially when handling complex troubleshooting cases. Some advanced configurations and reporting features could also be more intuitive.

Pros: This tool has very instrumental to our team over the last 10+ years. It streamlines so many of our operation tasks.

Cons: There are no complaints that I have to share with their product. Wee have been using it for 10+ years and have been satisfied.

Pros: The features, its reliable, support are fast to reply and resolve issues and are friendly and understanding. Price is also good for the features they offer. It is easy to use, intergrates well with our SDP. Deployments are easy and configurations. It saves us time.

Cons: There are not many cons I can think of as it is feature rich and they constantly are adding features to it.

Pros: The improved and enhanced ability to create custom user and computer configurations along with the ability to customize patching to support flexibility throughout our environment.

Cons: 3rd party application patching is still a challenge. Most 3rd party apps require a task kill to be ran in order for the patch to occur and the product does not offer that function within the Deployment Policies so we often time have those patches fail to install.

Pros: What stands out most about ManageEngine Endpoint Central is how much endpoint management it consolidates into one platform without feeling overly fragmented.

Cons: Some of the most common complaints about ManageEngine Endpoint Central revolve around usability, complexity, and support quality rather than core functionality.

Pros: Everything in ManageEngine Endpoint Central helps to simplify IT administration tasks by providing centralized control for endpoint management, patching, software deployment, and monitoring. It significantly improves efficiency, reduces manual work, and makes daily IT operations more organized and easier to manage across multiple devices and users.

Cons: At times, the interface can feel slightly complex for new users due to the large number of features and configuration options available. Initial setup and understanding of all modules may require a learning curve, and some advanced settings are not immediately intuitive without referring to documentation or prior experience.

Pros: What I liked most about EndPoint Central is the patch automation and self-service; this greatly facilitates the control of equipment in the company and considerably reduces vulnerabilities in them.

Cons: What I didn't like is that it doesn't allow me to assign permissions for integration options to a role. In my case, I needed to create a role that had access to integration and patching options, but only the Administrator role has access to them. Also, the remote control tool is very slow, and file transfers are very difficult. Furthermore, when trying to install a program that requires administrator privileges, the screen just locks, and I can't enter my credentials.

Pros: We can see it has a lot of potential capabilities, it can be a very well rounded product, but we need better training on use.

Cons: We have found that the explanations of functions are not well described in software and not intuitive.

Pros: What I liked most was having multiple endpoint management functions in one place. Patch management, software deployment, remote control, inventory, and configuration management are all centralized, which makes day-to-day administration much easier. The patching workflow is especially useful because it helps identify missing updates quickly and automate deployments across different devices.

Cons: The interface can feel a bit crowded at times, especially when first getting started. Some menus and settings take time to learn, and certain reports or configuration options could be more intuitive. Initial setup and fine-tuning policies may require patience, particularly in larger or more complex environments.

Pros: Endpoint Central is quite comprehensive with regard to patching, securing and analysis of hardware and software. I use the Chat option frequently and always get quick help and resolutions. We can analyze software and hardware inventory.

Cons: Try not to move too many menu items around. Has a bit of a learning curve - b/c it offers so much. But Customer Support is really super helpful and follows through on solutions.

Pros: Easy to use, strong patch management, and good remote support features at a reasonable cost. Highly recommended.

Cons: The interface feels outdated sometimes, and some advanced features need better customization.

Pros: customer support is good and efficient and more over friendly to use, not more complex and simple to understand and guide for the engineers

Cons: customizable and options are not some manageable from our customer end and AD plus and Op manager would be the area to work on.

Pros: I can easily control all our computers, servers, and mobile devices, deploy configurations, and get quick support.

Cons: During deployment, it takes too much time, and some agents were not working properly. I had to reinstall them again.

Pros: A good value for the money. On Prem capability. Ease of use is very good. Customer support is very good.

Cons: Patch management deployment options could be a little better. Issues with AD integration for computers.

Pros: I have been using their products for a long time.. from ADReport, ADManager, EventLog then this Centralize Management Platform

Cons: I haven't encountered any issue on this particular product. Some product I would say took long time to get back to you.

Pros: Great product for endpoint management. Comprehensive and fairly easy to use. I have been using it for 5+ years and have had very little trouble; when I did, the support team resolved it very quickly.

Cons: Nothing I can think of at the moment. Very comprehensive with new features added on route update cycles.

Pros: The tool is easy to use; user friendly and the functions are exactly what we need. From security to helpdesk people under single tool of use.

Cons: Some functionalities we need are still missing such as continuous software deployment task. Also, agent communication with the server should be less than 90 minutes.

Pros: Customer service is prompt. Automatic Patching (Pilot) Definitely time saver with running scripts on backend without disrupting users.

Cons: Not built-in features for running dynamic queries in Reports and scheduling them. Software deployment with some applications is a bit buggy. It installs with retry but not smoother. Error code knowledge base could improve. It lacks feature to browse into machines via GUI interface on backend. Run as user deployment gets stuck, have to install via Remote Office computer as system admin. It may work better with onprem domain but we are Hybrid joined users.