NinjaOne

Pros: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments.

Cons: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing.

Pros: NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices.

Cons: The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone.

Pros: One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality. The platform is incredibly easy to deploy and manage, making it accessible even for teams without deep RMM experience. The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly. remote access is one of its strongest and most practical features, especially for IT teams managing distributed users or multiple endpoints. The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present. Many users highlight how smooth and responsive the remote sessions are, which makes day-to-day support significantly more efficient.

Cons: While NinjaOne is a strong platform overall, there are a few areas where it can fall short. One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.

Pros: Patch management of Windows and macOS devices is really good. It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches. The device management is great as well as it pulls in so much information from the device to help with troubleshoot such as running processes, installed apps, hardware specs, last reboot, activity, etc. It's also great that you can send commands directly to a device in the background. Setting up device monitoring alerts is good. I have alerts to notify me when devices are running low on space or when apps get installed or removed. You can schedule scripts and tasks to run as well.

Cons: The UI is borderline what you consider "modern" but its still okay as an admin to navigate and configure stuff. The 3rd party list of natively supported apps could be better.

Pros: NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it.

Cons: The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great

Pros: The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus.

Cons: While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments.

Pros: The customization that can be done through NinjaOne is endless! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources.

Cons: Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank.

Pros: NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes.

Cons: The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex. This isn't a big issue as once you learn the user interface you appreciate the benefits NinjaOne brings.

Pros: The remote access gives us more than one option. Patch management is a bonus, They constantly update and fix bugs and issues. Support is solid.

Cons: That I can't integrate out Bit Defender license into their platform it need to be purchased through them.

Pros: NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable.

Cons: New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly..

Pros: The interface is very fast and easy to navigate. It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag.

Cons: The reporting tools can be a bit limited for complex needs. I wish there were more built-in templates to customize data for my clients.

Pros: Ninja One was demonstrated to me as an all in one product that could achieve everything i was asking. The sales team were extremely friendlt and assisted with getting me a trial.

Cons: Ninja One does a lot of things but soemtimes an all in one product doesnt do them well. I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities.

Pros: Outstanding and responsive customer support Clean, easy-to-navigate interface Strong automation and patch management tools Transparent pricing with great ROI Reliable alerting and reporting capabilities

Cons: Ticketing module lacks some depth compared to full PSA systems Occasional lag in the web interface during high workloads Limited native Linux support (still improving)

Pros: Easy to use and has a very intuitive user interface with simple navigation which is useful for quick fixes.

Cons: There is a slight learning curve in setting up the device management profiles but once learned it is a powerful tool

Pros: Overall, the user interface is clean, informative and modern. You are able to easily navigate between organizations. Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level). Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me.

Cons: The backup features are getting better, but there are still some rough patches (for us at least). I'd like the opportunity to back up to a cloud provider (and storage target of my choice), as well as the ability to back up hardware devices. I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local machine). This works for some of the smaller data stores, but not the larger ones.

Pros: Continuously adding new beneficial features. It has worked great as an RMM and patching solution. We also use it for automation as well.

Cons: I don't have any issues at this point. I'm sure you can always make everything better but they are continually do that.

Pros: Having a central pane of glass for all of my network management needs is fantastic. I am able to control patches, remote control user PCs, and deploy software seamlessly.

Cons: We are looking to have a full mobile device management capability with conditional access to completely lock down our environment.

Pros: Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and address problems promptly, and ticketing helps log and track end users primary issues.

Cons: Too in-depth, you can really get into the nitty-gritty of it, and it can be a bit intimidating seeing all the options before you.

Pros: Really easy setup configuration and use at great value. Its been such an easy switch from our previous system which has been great

Cons: Lack of AzureAD credential support is currently an issue but we are assured its being released soon.

Pros: I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear.

Cons: There is little negative to say here. However, if you do need help, competent contact persons are quickly available.

Pros: I love the power of their community. On their discord server you will always find useful scripts and ideas that are valuable. Their built in script library is a bonus too.

Cons: What I did like the least is their backup product. we trialled it a few months back and it could not handle onedrive folder in the users folder.

Pros: It makes it real easy to deploy scripts to our machines. The reporting feature is also really well built and makes it easy to export data.

Cons: The backup solution was buggy when we first tried it. I think it is better now though. They are always improving their products.

Pros: Pricing, Support, Ease of Use, Platform View, Management. The NinjaOne Platform has been the easiest RMM utility I've used in the past few years. We've switched from another provider for archaic, old layouts and limited scripting abilities.

Cons: Support help area is hidden behind SSO. Some features may be "too simplified" or "too easy to use" that blocks the full features.