Atera

Pros: What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard.

Cons: What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.

Pros: Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either.

Cons: The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done.

Pros: Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex

Cons: device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature

Pros: Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows.

Cons: Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons.

Pros: Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software

Cons: Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software

Pros: Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow.

Cons: Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load.

Pros: Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer.

Cons: Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads.

Pros: Qu'il ne nécessite pas d'applicatioDepuis que j’utilise Atera, je ne peux plus m'en passer. Ce qui me plaît avant tout, c’est la simplicité d’utilisation. Même pour quelqu’un qui n’est pas un expert en IT, l’interface est claire et facile à naviguer. L’installation est rapide et intuitive, et une fois l’outil en place, la gestion de mes clients, des appareils et des tickets de support devient un jeu d’enfant. n pour être utilisé.

Cons: Pour mémoire, j'ai utilisé Atera pendant un certain temps et c'était « correct », mais la mise à jour n'a jamais fonctionné correctement.

Pros: Still like the "per technician price", it works for my small shop. Recently they added Splashtop SOS and I just happened to be looking for a service like that, so I subscribed. It was less than twenty bucks a month. Alerting now has SMART status of the HDDs- another thing that was on my wishlist and recently added. The script library comes in handy every once in a while. The pricing for bitdefender gravity zone is fair, starting at a dollar twenty per endpoint per month but there are some great upgrades bitdefender offers like MDR. Being able to sell customers remote access to their own machines is good although it's still a little expensive. The service offers a full CRM / ticketing solution with automatic triggered tickets so you can add quarterly reviews and maintenance tasks to come up as tickets on a regular schedule. The dashboard is pretty intuitive, so the important stuff is up top right away when you log in. I like that they have a mobile app to update tickets and record service time.

Cons: The AI they advertise as being so great and useful won't do some simple things like password resets. Also it's an upcharge to your already hefty per technician price of about one hundred twenty per tech per month. The backup service is priced per GB and gets expensive fast. Usually doesn't end up being the best deal for customers after even a short search. It's frustrating to not be able to move an endpoint from one org to another. The backup service they sell gets expensive quick since it's priced by the GB. I think my customers can shop around and find their own solution sold directly to the public for quite a bit cheaper. I don't like how you have to pay extra to get the client software for Linux machines, pretty much everything for linux is open source / free so the industry / culture kind of sets that expectation. The mobile app can be annoying with how frequently you have to log in over and over.

Pros: Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate.

Cons: Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often.

Pros: What I liked most is how easy this product is to use. It is ready to import your data right out of the box.

Cons: When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload.

Pros: The interface was clear, easy to use, we generally had no issues when onboarding a few computers, the network discovery feature worked well.

Cons: Billing in USD for EU customers was a big problem for us, we were faced with not just conversion fees but extra bank fees too.

Pros: It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult.

Cons: Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high.

Pros: Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple.

Cons: Honestly there wasn't anything i did not like about the application.

Pros: Atera has just what my company requires and needs to manage IT services in a professional way. I like that it is scalable and customized. The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable.

Cons: Nothing I dislike about this tool, it's sensational

Pros: I have not had a chance to fix a client’s problem but with the remote access and control of devices I can do it remotely. The option to carry out quick repairs and stunt independently has been time-saving and boost the overall response time for IT support.

Cons: There are drawbacks such as delay in the performance of the remote access when connected to some networks. This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies.

Pros: The remote access feature in Atera helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​

Cons: The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​

Pros: Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure. This prompt notification also assists in solving any issues in advance to ensure the system remains steady and dependable.​

Cons: Some of the alert thresholds cannot be set to the level of sensitivity which results in either too many false alarms or hardly any alarms. Changing the alert configurations to be more flexible are more helpful and accurate.​

Pros: Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​

Cons: There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.​

Pros: The ticket management in Atera has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first.

Cons: There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges.

Pros: I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime.

Cons: The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​

Pros: A continuous monitoring and automatic control of systems’ functions is possible due to alertness notifications. The tools of remote troubleshooting are one of the most efficient and effective in terms of response time.

Cons: The reporting lacks granular filters. It is important to note that many alerts do not contain sufficient information that can be used for fast problem solving.

Pros: It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms.

Cons: It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base.