Rating
4.7
10 reviews
Starting price
$49
Flat Rate
Categories
4
Founded
2015
Employees
2
AI-Powered Live Chat for Microsoft Teams, Slack, Google Chat, Zoom enables you to chat with website visitors right from the business collaboration tools you already use. Launch powerful, no-code ChatGPT, Gemini, and Claude chatbots with just one click, handling up to 75% of customer interactions. Easily escalate chats to your human team anytime or have your AI agent handle your after-hours customer service. One unified team inbox for website chat, WhatsApp, SMS, and Facebook Messenger messages. Answer any of these messages right from your inbox in Teams, Slack, and Google Chat. Offer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
4,107
Organic visits / mo
1,656
SEMrush reports no paid spend for this domain, but Google confirms 29 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
29
as Social Intents, LLC
Active now
8
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
yesterday
still active
Running 1 ads on LinkedIn as Social Intents - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
View on LinkedIn Ad LibraryThe shared messaging across Conversational Marketing & Chatbot Lead Capture advertisers - the validated angles to copy. See the niche →
(10 reviews)
Pros: This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
Cons: Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.
Alisha K. · Sales And Marketing Specialist · Information Technology and Services · April 12, 2023
Pros: Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.
Cons: It does not offer some advanced features but it's still fine, still a good platform.
Anonymous User · Business Development Representative · Information Technology and Services · April 4, 2023
A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Live Chat | 1 | 1 | Ad |
Domain confidence 100%
Pros: This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.
Cons: Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.
shivasish s. · student · Market Research · March 9, 2023
Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future.
Pros: What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
Cons: The software's pricing may be considered high.
Adarsh g. · Analyst · Computer Software · February 25, 2023
Pros: Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
Cons: Great if you just want to add live chat to your website, but there are other options out there that offer more.
Anonymous User · Marketing Coordinator · Business Supplies and Equipment · December 28, 2021
I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
Pros: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
Cons: We are yet to find anything missing or anything that doesn't meet our high standards.
James H. · Director · Marketing and Advertising · October 28, 2020
Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.
Pros: We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.
Cons: Was not initially able to support our volume. This was corrected quickly.
Kenny D. · Call Center Manger · Government Relations · October 15, 2020
We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.
Pros: Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
Cons: Could have a few more facilities out of the box.
Russell L. · Web Developer · Education Management · October 15, 2020
Pros: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
Cons: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.
Baylor M. · Front Desk Assistant · Education Management · October 14, 2020
While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.
Pros: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.
Cons: The built-in analytics are somewhat limited.
Joshua S. · Front-end Web Developer · Education Management · October 14, 2020
| 1 |
| 6 |
Ad |
| Conversational AI Platform | 4 | 36 | - |
| Customer Service | 6 | 46 | - |
