HubSpot CRM

Pros: What I liked most about HubSpot CRM is how easy it is to manage leads and organize customer information in one place. It offers great value for money, especially with its free plan that includes many useful features. The platform is very easy to use, with a clean and intuitive user interface that makes navigation simple even for beginners. Lead management is efficient, allowing you to track deals and sales progress clearly. It also supports good team collaboration by keeping all communication and customer data shared across users. In addition, its process automation tools help save time by handling repetitive tasks like follow-ups and email tracking automatically. Customer support is generally helpful, especially for paid plans, making it a well-rounded CRM solution.

Cons: Finding specific information or switching between tools may take more time, especially when managing large amounts of data. Despite this, the platform remains powerful and functional for growing businesses.

Pros: The all-in-one nature of HubSpot is its strongest selling point. Having CRM, marketing automation, and customer service tools integrated into a single platform means your data stays connected - contact records, campaign interactions, and support history are all visible in one place, creating a much more coherent view of the customer journey. The marketing automation features are particularly well built, making it straightforward to set up email campaigns and nurture workflows without needing a dedicated technical resource.

Cons: Value for money is a genuine concern with HubSpot. The pricing structure is complex, and costs can escalate significantly as you add features, hubs, or users - making it difficult to predict what you'll actually end up paying. For smaller teams or businesses with tighter budgets, it can be hard to justify. Some of the deeper functionality also comes with a notable learning curve, and getting the most out of the platform requires a real time investment in setup and onboarding.

Pros: todas las implementaciones que tiene es una herramienta muy bien pensada y esta muy facil de usar para mi negocio

Cons: creo que se esta quedando atras, debe mejorar en la implementacion de CLI, MCP y agentes de IA que es lo de hoy en dia

Pros: Easy to use, great for tracking leads, and offers a clean, intuitive interface. Automation tools help streamline workflows, and team collaboration features work smoothly.

Cons: Some advanced features require paid tiers, and large databases can feel slower to navigate. Limits on advanced features in the free version.

Pros: You can do a lot with it. Very flexible and covers most needs out of the box. Strong integration ecosystem makes it easy to solve niche problems.

Cons: Gets messy fast if not everyone understands how things are set up. People building their own stuff can break other parts. Becomes complex quickly. Also struggled to make dynamic usage based SaaS pricing work properly, never really becomes a true source of truth.

Pros: La cantidad de funcionalidades que tiene y todo lo que puedes hacer con la herramienta. Nos ayuda mucho.

Cons: No es tan intuitivo y el material de soporte no siempre está actualizado. Sería bueno que mejoraran eso.

Pros: I've been using HubSpot for over a year now, and honestly, it's been really easy to get the hang of it. I'm not a super technical person so the layout to me is really nice and easy to navigate.

Cons: The advanced features are a little more harder for me to navigate, but the basics are super easy. You may just have to dive deeper to get to some features you may needs for you company.

Pros: What I like the most is how everything about my contacts lives in one place. For people that like to feel that you can easily manage lots of information and details, in a really easy way, HubSpot is your choice.

Cons: What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced features. For a small business or someone just starting out, the cost can feel like a stretch.

Pros: For the CRM part of hubspot it offers a good platform that allows to keep track of our leads and where they are in the funnel

Cons: It hasn't been too much improvement on the UI which it makes to have a rustic feeling when using for the first time

Pros: I like the ease of use that HubSpot offers. I like that all of the information needed is stored together.

Cons: I don't like logging in once the time runs out if i am not active. I also don't want to have a double verification when logging in.

Pros: All in one system for managing contact and tasks. Easy to track emails and communication Helps keeps work organized Clean and user friendly dashboard

Cons: Can be a bit confusing for beginners Some features are blocked behind paid plans Takes time to learn all the tools Notification can sometimes be overwhelming

Pros: HubSpot is a great way to store contact information and keep track on the progress of Sales deals and schedule follow ups.

Cons: There isnt much to not like about HubSpot CRM, however, I think creating deals and how they appear visually could be improved.

Pros: We pride ourselves on running seamless operations, and HubSpot supports this exceptionally well. As a small business, we use it to sit behind our marketing campaigns, website CTAs, and CRM, bringing everything together in one place. Investing the time to set it up properly from the start makes a huge difference; it genuinely feels like having two extra members of staff. The newer features they’ve introduced are a welcome addition and continue to enhance the platform.

Cons: It's tough to find anything bad to write about, I continue to champion it to other business owners and we really feel like we have maximised it's outputs in every way.

Pros: I've become obsessed with HubSpot CRM. Our company was late to adopt HubSpot but now that we have, it's the best decision we've made! I find it super user friendly and intuitive and a considerable value for the investment!

Cons: It took me a little while to get fully acclimated to the CRM but now that I have learned, I find it incredibly helpful in my daily use!

Pros: Still a great service, I particularly like their email add on which helps oyu add email contacts directly to your CRm and keep a track on opens and comms.

Cons: Still very expensive to grow with the platform, especially as a small business, so it feel like use will ultimately be limited as won't be able to progress to the next tier.

Pros: HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside. It is incredibly efficient at managing contacts and works very well for managing leads throughout the sales lifecycle. The HubSpot team also provides great resources and customer support if you are part of their paid service.

Cons: One of the caveats of Hubspot CRM is it can get quite expensive if you are part of a larger organization that has a significant contact list or if you require any customized automation. For smaller and mid-size businesses HubSpot works great, but if you are an enterprise level organization with thousands of contacts/clients it can get rather pricey.

Pros: It is such a handy platform and has great features to manage sales activities as well as admin. Really reliable CRM.

Cons: The company duplicates etc. It just gets very messy sometimes and to be honest I wish it was a little easier to organise or at least there was a way to clean it up because otherwise the system itself is flawless.

Pros: Simplicité de l'interface, outil aéré et intuitif, tout est conçu pour que même les débutants puissent rapidement maîtriser les fonctionnalités. Les fonctionnalités sont bien organisées, ce qui permet une prise en main rapide.

Cons: Aucun avis négatif très bon outil de gestion des clients et des ventes . Facile d’utilisation et très intuitif

Pros: Hubspot surves its purpose as a CRM system very well. Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project through ticketing system).

Cons: The navigation on the website is not very straightforward (not super easy to find some tabs, some tools). The templates to use for emails sometimes disappear.

Pros: With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having features like this where we could display custom properties was very helpful. I appreciate a CRM system that allows for flexibility and customization.

Cons: If you don't have a large team with different departments and multiple pipelines in play, this system is simply overpowered for what you'd need. For our use case, I found myself trying to use features that we truly didn't need in order to get the value out of the system. Hubspot is a costly system built in a modular format, so if you want to do X within the CRM, you need to buy Y access. If you're wanting to run your business "tech-lean," Hubspot CRM is NOT the system for you.

Pros: All companies and contacts in one place that is easily searchable! Use data fields that make emails personable and unique to each contact. Easy to use as a team to make sure people are not double booking/answering inquiries.

Cons: The cost of HubSpot is high, but you get what you pay for. You can limit each managers access to help with costs.

Pros: What I liked most about HubSpot CRM is how easy it is to use. Everything’s laid out clearly, from managing leads to tracking sales activity, so there’s no faffing about. I also appreciated how it keeps the whole team on the same page – everyone can see what’s happening with clients, which saves a lot of back-and-forth emails or messages. The interface is clean, simple, and just makes sense, which makes it way easier to actually use day-to-day.

Cons: The thing I liked least isn’t really HubSpot’s fault, but at the moment, some of the other programs we use aren’t fully linked up with it yet. It means a bit of double-handling here and there until the integrations are sorted. Other than that, HubSpot itself works pretty smoothly.