Helpjuice

Pros: One of the standout aspects of Helpjuice is their excellent customer support - they’re always responsive, helpful, and genuinely invested in making sure you're set up for success. The platform itself is very intuitive and easy to use, even for team members who aren’t tech-savvy. I also appreciate the wide range of customization options available, which allow us to tailor the knowledge base to fit our brand and structure. That said, it’s worth noting that some of the more advanced customization features come with additional costs. Still, overall, Helpjuice provides a clean, flexible, and user-friendly experience backed by a great support team.

Cons: Perhaps they could offer us an option to disable some of the functionalities (such as contact form). Although it's not possible to do this at the moment, the Helpjuice team is always open to feedback and I'm sure it's something they will improve in the future.

Pros: Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too.

Cons: The design of our help center looks a little basic and dated, not sure if that's just us or the platform.

Pros: Schnelles Onboarding, schneller Support, auf Papier viele Features, brauchbarer Editor.

Cons: Mangelhafte Qualitätssicherung, fehlende Kommunikation seitens der Produktentwicklung, viele versteckte Probleme.

Pros: Easy to use, easy to search, it is really user Friendly. Support is incredible!

Cons: I don't like when I clic Edit on Article, begin to write something and it auto/save and reload, it bring up my cursor top of article and I erase something up of the page.

Pros: The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense.

Cons: It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise

Pros: Easy to set up and quickly update, amazing customer service.

Cons: Haven't found anything yet so I can't say

Pros: Customer support is fast and very kind.

Cons: authorizhation management is managed by user, not by group.

Pros: Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice.

Cons: There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans.

Pros: I like the most that their customer service was very proactive and quick when I booked a demo with them. I wanted to get up to speed with their software and start using it proactively. I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.Another excellent feature they provide is managing multiple versions of a single document, which is very effective when working collaboratively. One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc. I have never really seen such technical features in other similar software.Moreover, they provide a very clean UI and easy to identify tools.

Cons: I did not like that it took me time to understand their different templates like troubleshooting, interlinking, analytical reports, etc. However, their customer service team took the time to understand my requirements and advised me with some excellent templates that made my work really easy.

Pros: The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

Cons: I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].

Pros: Ease of use for creating and updating documentation for IT processes. Simple enough to use that functional users can create documentation, and fast enough that documents get created.

Cons: Pasting word docs into editor sometimes loses images, formatting.

Pros: The team at Helpjuice was amazingly helpful!

Cons: I don't have any negatives about Helpjuice. It is an overall amazing product.

Pros: Ease of usage whenever I need to pull out documentations and information.

Cons: I can't think of any at the moment. The experience has been very good so far.

Pros: It is very easy to use. And integration with other apps are very successfull.

Cons: Everything is very well designed. I can't complain about anything.

Pros: Knowledge management is easy, and segregating articles is at ease.

Cons: UI can be improved a bit more, editing text has multiple options and the icons can be confusing.

Pros: It allows me to have a KB without a Ticketing system

Cons: it needs to have a better option for Video library and integration with Hubspot

Pros: Easy to use knowledge database for clients and for internal use.

Cons: I don't feel there's anything missing for our use case.

Pros: Easy to amend or review the content. Easy to use and share with others.

Cons: User friendly, but can be made better for looks.

Pros: Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.

Cons: There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.

Pros: Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Cons: -Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s)

Pros: Easy to implement, easy for users to navigate.

Cons: Nothing, they take all our suggestions into consideration.

Pros: Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.

Cons: Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.

Pros: The searchability is fantastic, the more you type in the search bar the more refined your results. The analytics and reporting are extremely helpful! It allows you to monitor which users are accessing which articles. You can report on which articles are used the most and even how long they are viewed for.

Cons: Importing data into Helpjuice can be tricky at times, but Helpjuice overs a import team so we have utilized them to bring our data into the software.