Splashtop

Pros: I love the access to all of my work documents etc. even when I am away. It allows me to work remotely much easier!

Cons: It can sometimes lag a little, or shut down unexpectedly but overall the program is great and I recommend it!

Pros: Splashtop has highly proactive and responsive clients support team that offers helps 24/7 so our team do not experience downtime. I like that it has a clean and intuitive interface that is very easy to navigate even for new users without any technical skills.

Cons: I have not experienced any challenges with Splashtop. It has been a seamless tool for us. NO dislikes.

Pros: You get real value with splashtop business for your money, it is very reasonable for a yearly subscription and have never had a problem with billing.

Cons: Not a lot of complaints for this product, my subscription allows 3 computers on at once, they could add a couple more users. 3 users is still a good deal.

Pros: I like the clean and easy look of Splashtop as well as the responsiveness of the site. It is easy to use

Cons: I am just learning about how to print from my remote computer to the one that is near me. There is a bit of a learning curve

Pros: This is a wonderful product to connect with my client's computers. The price is a great value for each of my clients. It is very easy to use and not much set up. The chat functions with customer service is quick.

Cons: I have been using this for almost five years and I don't have any complaints yet. I guess the only complaint I would have is that sometime it stops streaming on my client's computer and I need to call and ask them to run it.

Pros: Moved to new location with new internet service and new provider, splashtop performed perfectly after the move

Cons: no cons, simple and reliable, it is easy for users to use and access systems remotely with no relearning every time they log into the system.

Pros: Outstanding support and an exceptional customer experience Honestly, I never imagined I would have this level of access and attention from the Splashtop team.

Pros: Obviously it works. The connections are fast, plenty of options (that actually work, turning the speed option on actually makes a difference on a slow connection). So far support has been fine but a good note from me is I haven't needed to reach out to support all that much, things work. The management system is also straightforward, was able to get up and running quickly. Also the price is good value and something I did like about the company is they simply don't offer a "free" option thus sidestepping the ability for scammers to use the system. Oh and they also really only do remote access and not a dozen other things. They seem focused on core business and I appreciate that.

Cons: The deployment system is a little sparse, only a few options. Also would prefer is SSO was not gate-kept behind the Enterprise version. The biggest issue I had was just buying the thing, the purchase page is a little confusing with different options that overlap but makes you feel like you need more than you do.

Pros: Very simple to use, convenient tools that make it so I can perform remote IT effectively. The ability to swap between admin controls when things get serious and ease of management are the most valuable tools.

Cons: At the moment, the only complaint I would have is the way multiple monitors are handled. In Splashtop business I can setup a client with 3 monitors in 3 windows for easy use, but in the RMM app I have to swap between monitors one by one.

Pros: Splash top is not talked about as it should be! I love the features this app carries. It has simplifyed my busy everyday life on the go.

Cons: There have not been many bugs or issues with this software that I have experienced. I have had very few connection issues which have always been internet problems it seems like.

Pros: My company loved the price, yet I love the capabilities. Its so easy to deploy, and the customization is wonderful. I am a very organized person and the computer management options are everything I need. This software checks all the boxes.

Cons: I would like to be able to switch screens on the device I am remoted into easier. There is only one button to switch and some of my customers have multiple monitors I need to flip through.

Pros: It's easy to deploy. The interface is smooth. It has wonderful features. It's fairly easy to manage.

Cons: $78

Pros: It was convenient for resolving connection issues between internal networks for employees to ease access

Cons: Splashtop was a little bit of a Learning Curve, and sometimes had connectivity hurdles/limited access

Pros: It was easy to set up and for what I need it for it works great. I log in to computers after hours with no proplems

Cons: sometimes getting customer set up is not easy to explain they dont unserstand simple instructions on how to start it once downloaded

Pros: Splashtop is key to my work, it is the main remote control software I use. It is very responsive and has many key features such as file transfer, one click paste and ability to switch between multiple user screen. Connection is stable and very reliable.

Cons: Sometimes there maybe connection issues, and may take a few attempts to remote into users machine. Connecting to a Mac device can be tricky as the user has to enable certain permissions in order for me to gain access.

Pros: Better pricing model than the competitor we were using. The options available were also not as limitied.

Cons: We have run into some issues on some laptops that go to sleep. The SplashTop agent is running but you cannot connect. You have to close the agent on the remote computer and reopen it.

Pros: It is easy deploy cross platform both the SOS (One off) technology and streamer ( Unattended). The web UI is useful

Cons: If USB Redirection came with the SOS package i have it would be 100 percent. i also find the Linux option (like everything Linux) is poor and limited but it is there !!

Pros: Splashtop has some features over other competition that I greatly appreciate. Multiple monitor support, consideration for user sessions in an RDS environment, and a comprehensive toolkit make this a preferred remote support tool at my place of work.

Cons: Some connectivity lag and UI clutter makes this my secondary method of remote connection to client systems.

Pros: Always seems to connect to Client PC’s, and the background services on startup are reliable. Works for Mac and Windows 10/11 clients.

Cons: The Mac client can be very glitchy, particularly when connecting on for the first time (i.e. receiving support).

Pros: Its enduser friendly, not too complicated for a standard user. Its nice you can enable and disable accounts whenever you need to for licenses.

Cons: Not as powerful as other remote tools if looking at it from an IT perspective. Sometimes it has hiccups while remoting in and switching users.

Pros: It simply works! After trying every other RMM tool, Splashtop feels like a breath of fresh air. Its lightweight design offers stable connections.

Cons: I can't think of any at the moment. We use Splashtop via our RMM vendor, and it's been the most reliable of the three options we have available on the platform.

Pros: It connects us to our clients devices very easily and quickly. This makes it much easier for us to help our clients out

Cons: It doesn't always connect on its first try and we might have to try and connect multiple times in a row for it to get us connected