N-central

Pros: I like that you can have all the necessary capabilities in one platform, the implementation, administration and support are easy and intuitive.

Cons: Report Management needs improvements, including customization, export, and better integration with APIs.

Pros: I think it's effective for managing large workloads with solid, flexible patch management. I consider it a "set-it-and-forget-it" system once properly configured.

Cons: The platform is intricate and may present a steep learning curve for new users, making it challenging to master initially.

Pros: I’ve found N‑Central to be a powerful and scalable RMM platform that gives me strong visibility across all the environments I manage. I particularly appreciate how its automation features help me handle routine tasks like patching, monitoring, and alerting without constant manual intervention, which saves a lot of time in my day-to-day work. The integrations with other tools I use are smooth, and the reporting capabilities make it easy for me to generate detailed insights for both internal use and client communication. I also like the flexibility of the dashboards and how I can customize them to fit my workflow. Overall, it’s been a reliable solution for efficiently managing devices and providing proactive support.

Cons: From my experience, getting started with N‑Central wasn’t the easiest process. The initial setup and configuration took more time than I expected, and there was definitely a learning curve before I felt comfortable using all of its features. The interface can feel a bit dated and not as intuitive as some newer platforms I’ve tried. At times, performance has slowed down when working across larger environments, and I’ve had to spend extra time fine-tuning certain configurations to get the results I wanted. Additionally, the cost can add up as you scale, and I’ve occasionally wished the documentation and support resources were more straightforward when troubleshooting issues.

Pros: - Ease of use - Quick deployment - Reporting and dashboard capabilities - Multi options to deploy software and scripts - High quality training options available

Cons: It seems there isn't much investment in their mobile app, I would imagine this may be deprecated in the near future.

Pros: Overall, it is an excellent work tool. I particularly use the Take Control option very often, and it works like a Swiss watch! The ability to open a support case and instantly start a chat with an agent is outstanding. It truly sets you apart from other technology companies. Please keep this focus—great support often matters even more than a great product and you have both of them.

Cons: I believe generating reports and alerts should be a bit simpler, more predefined reports would be a great thing.

Pros: my favorite thing about NCentral is the take control feature. Unlike using take control via Microsoft Teams, it actually gives you full control of the remote computer and you never lost control even when you restart it. I also really like the administrator command prompt tool. It's easy to access and you can get a lot done without bothering the users. Also, the ability to push 3rd party applications has been a big help. And we have just now activated the Microsoft Intune integration through NCentral which will allow us to automatically install the most up to date NCentral Agent on Autopilot deployed devices while they are being set up. And I also love the easy access to the Microsoft Intune Dashboard from NCentral.

Cons: This may just be me not knowing how to configure it? But on the all devices windows, I wish you could expand column width either by clicking a corner and dragging or by hovering over an edge of a column and double clicking and also I wish you could rearrange columns on the all devices window -basically like how Excel works. for example, the logged in user column is not visible on my screen unless I scroll over to the right and that makes the device name not visible - I would like to be able to see both at the same time and if I could rearrange the columns it would be helpful. Also, the logged in user column isn't wide enough in many cases for me to actually see who the logged in user is due to the length of the device name, I have to hover over it in order to see the popup with the full device name

Pros: It provides much of what our IT Departments needs in one product: remote support, monitoring, management. The additional tools for running custom scripts and remote commands are very beneficial as well. The user interface is pretty simple and easy to use. Overall, it is a good value for what our department needs, so we don't have to purchase multiple services.

Cons: The "Take Control" remote control option does not seem to be reliable all the time. We often run into issues not being able to connect, forcing us to use a third-party option. I also do not like that you have to pay a lot more for a "Pro" license to be able to have certain features on endpoints, like patch management and running automation jobs.

Pros: N-Central's remote support options are my favorite feature. The toolset goes beyond typical screen sharing, and allows your support staff to: view system metrics; access the command prompt; manage services, processes, printers; all from the background without interrupting the end users.

Cons: N-Central's system monitoring capabilities are very nice and informative. However, it takes a bit of work to get them dialed in.

Pros: N-central provides great centralized management for my customer endpoints and networks. The remote monitoring, control and alerting work great.

Cons: Security Patching seems to be very inconsistent and I struggle with getting it to push patches from time to time with customers and don't know why.

Pros: What I like most about n-central is the ability to remotely access computers we manage and push out certain apps and features right from the dashboard

Cons: I think the thing that really gets frustrating is after a while of being offline the agent does fall into a sleep and we have to repush it out again, and sometimes it take a while longer to push out certain things like apps and settings

Pros: Rollout is easy to accomplish within our 300 endpoint environment and pushing out software / Microsoft patches is effortless. The unattended remote access is both stable and extremely useful, an absolute necessity within our organization.

Cons: The reporting and asset management leads a lot to be desired. We are able to get detailed information about each machine when the data is pulled, but the bigger picture (historical data) of each endpoint and service requests / site history is lacking. Machines come off of management without notice and automatic retries seem to be unsuccessful without manual intervention.

Pros: Eas of use, reporting is fantastic, nice interface and it works. The client support can be a little hit and miss but as of late it has been a very pleasurable experience.

Cons: Cost structure takes some negotiating to get in line. No discounts for K-12 end users, and has had some security issues and some support issues.

Pros: The customization it affords with regard to things like patching and alerting users to needed reboots, alongside the Automations provided from the community are highlights. The Automation Builder is great and easy to use, and the fact that it is based on and allows the integration of custom PowerShell scripts makes it very powerful.

Cons: $8b

Pros: Flexibility to create your own monitors, patching management, integrations with other systems, API support.

Cons: All new features require new SSO, limited innovation around existing features, some features just seem to take forever to be released and be fully in production (Nzo, Analytics, Vulnerability dashboard, etc)

Pros: The amount of customization you can do, especially for clients/departments. The information given on endpoints as well.

Cons: The UI can be a little confusing at first, not very user friendly. Some prerequisite settings aren't easy to change.

Pros: Agent deployment and remote management worked very well. Product is also evolving with technology and deploying new security solutions.

Cons: Patch management wasn't intuitive, but after working with support we came up with a manageable solution.

Pros: Exhaustive suite of options. It's grown over there years to include some top tier "integration" prodcuts like S1 and Cove

Cons: A pretty legacy looking interface with fairly simple functions buried in obscure submenus. Even something as simple as adding a user is pretty daunting.

Pros: Easy to understand portal. Straight forward Restore process. Shared mailboxes are backed up for free.

Cons: I only experienced one limitation when used Cove 365 backups, It was a very large 365 tenant with enormous amount of mailboxes, groups, Teams. Cove dev team was able to come up with a custom solution to back it up.

Pros: The simplicity of deployment to endpoints, management of user backups, monitoring and reporting, is what makes this product stand out.

Cons: I have compared few solutions, where they had many features but the product is cost effective and works great. There are few areas like Full Restore can be a bit slower but non-issue.

Pros: Customer support is excellent. Strong set of tooling that can be integrated across our wider suite of tooling is high-value.

Cons: Take Control feels like a worse remote PC control app than any other product on the market I've tried. It's not bad, but persistent issues with connection consistency and dropping connections is a pain. Also Take Control randomly breaking and being unavailable on a small set of endpoints has been a persistent issue with seemingly no fix for years. (Reinstall Take Control works, but breaks again later.)

Pros: Client support was excellent. Very professional and quick to act. The user interface was easy to use

Cons: None Client support was excellent. Very professional and quick to act. The user interface was easy to use

Pros: The Automation Manager is a major highlight. It allows you to build complex workflows using a drag-and-drop visual designer without needing to be an expert in PowerShell or Bash. N-central offers one of the most robust patching engines available. N-central is built for scale. The UI is designed to manage multiple distinct clients from a single "pane of glass." You can set global policies at the top level and have them "inherit" down to every client, or break inheritance for specific customers who have unique requirements.

Cons: N-central isn’t a "plug-and-play" tool. Because it is so granular, onboarding new technicians can be a slow process. While N-able has been rolling out the "New UI," many deep-level configurations still kick you back to a legacy interface that feels like it’s from the early 2010s