N-sight RMM

Pros: The interface is easy to use, and we were able to become productive very quickly. True multi-tenancy capability makes it easy to segregate customers. The dashboard is clean and apart logicl, from one widget which still says "Feature Unavailable" (for which I am still to get an answer on), and is logical and informative. The new "Assets" module and the new "Vulnerabilities" module add to the information flow. The reporting is efficient enough with the usual sorts of reports being available. Deployment of the agent to new clients is simple enough, and using the "Take Control" facility, can be deployed remotely if desired.

Cons: The new "Vulernabilities" module is only able to show any systems with vulnerabilities at the moment. It will be much more useful once you can remediate from there. Two things are still lacking, though. Firstly, there is no ability to run a separate "NOC View" window (the current "Wall Chart" is an attempt at one but is lacking. It works, but is poor. The second is that patching, though functional, is still a little cumbersome compared to some of the other products. It's a little annoying but does not diminish the overall value of the product. Custom Branding is still something I have not been able to get right.

Pros: Easy to navigate Dashboard makes it very easy to see what devices and checks are failing, meaning we can keep onto of our clients devices Using automated tasks allows us to keep devices healthy (there is also an automation cookbook which allows you access to prebuilt scripts) Very easy to deploy by either group policies or building an Intune package. Support is very quick to respond with the livechat and we also have access to our own customer success manager who you can book meetings with to go through any more advanced features / setups.

Cons: We have had issues with patch management failing to install updates and having to manually push the updates again (But this maybe more on the windows devices end)

Pros: It is a simple turnkey solution for starting MSPs. It comes with an rmm, a basic crm, and take control for those clients not in your rmm.

Cons: It is limited on the crm side of the house. Msp manager could use some work to be great not just good.

Pros: What I like most about N-sight is the asset inventory aspect. Although we keep a inventory of all assets in-house it is nice to be able to see them all in one place.

Cons: What I like the least about N-sight is that the interface isn't as new as the other N-able products.

Pros: easy to use , simple to deploy, insightful info, easy to automate, gets my clients easily to compliance

Cons: would be great if the control node at site would work over wifi

Pros: the AV and EDR. It is very helpful to have those services. But we need more self training videos for the EDR part

Cons: The dashboard that shows all PCs/laptops and servers should have a place to write the password related to that asset so as any technician can use them right away without going to the Manager dashboard to see the list of related passwords

Pros: Easy to use and simply to deploy. Good for patching. Scripting is possible too and there is a library of many scripts.

Cons: Not browser based. Have to install desktop app for support. Unlike other RMM tools I have used it loses connectivity.

Pros: Ease of user. the platform is design to be easy to use. things are quick to access, but some advance feature need to be easier to use Something or have limitation like sefl-heal in N-sight.

Cons: Cannot see all base pricing and commitment. i understand the need to contact rep, but can i see a basic price to know if it make sense for me?

Pros: Ease of user even with us having at least 7000 devices in the console.

Cons: Interface didn't change that much in the last few years. Love to see a modern update.

Pros: Easy navigation Clear and understandable Just enough details - not more than necessary I use it often as a resource.

Cons: Nothing so far. When I need more detail, more often than not I can find what I need.

Pros: I like their N-Able product. It lets me access my endpoint fast and easy.

Cons: On N-Able the only thing is I cant see multiple screens side by side

Pros: UI is easy to use and user status is easy to understand. Thanks to this I quickly learned how to use it.

Cons: Introduction to users was not smooth in the past. This may perhaps be improved now.

Pros: N-sight brings together monitoring, alerting, and remote support in one platform. It gives us a clear, real-time overview of all client devices, and the automation features save a lot of manual effort. Remote access is fast and reliable, which is essential for delivering responsive support.

Cons: The reporting features could be more flexible and visually polished for client-facing use. Some customisation options feel a bit limited, and initial setup can take time to tailor the system to your workflows.

Pros: Really easy to use, lots of excellent features and secure. The management of devices and remote control features are essential

Cons: Some settings can be hard to find, the app can be a pain constantly signing out and needing to be force closed to re-establish a connection.

Pros: User interface and ability to see all the clients at the same time. Also ability to set custom critical even logs.

Cons: Script library could be more extensive. As well as EDR integration needs improvement. Ideally to be completely integrated within main N-Able dashboard

Pros: Ease of use, quick deployment, relatively good deployment, nice reporting and notifications, good available integrations.

Cons: Weird bugs occasionally, wish some products were more granular and less turn on or turn off. Dashboard still relying on cookies makes the experience not great when moving to different machines.

Pros: Very easy to navigate towards features and products of nable

Cons: Losing time seems a bit slow and opt is required every time you log in No matter same device

Pros: The support team, and the willingness to assist whenever we need customization is huge. Additionally, all of the Integrations working seamlessly in a single pane of glass is huge for us, it enables us to scale quickly and react even faster.

Cons: Some of the SNMP automations are tough to deal with, it would be better if there were more readily available documentation and wizards to help create these.

Pros: Easy to use. And many nice funktions to use. Easy to help the customer

Cons: Seems a little bit old in some departments and you get logged out to fast

Pros: Very easy to use. Love the fact that when we use remote management, we see the device even when the user is logged out or when they are switching users.

Cons: 4 step process before we start remote management.

Pros: - Easy server access compared to VPNs and RDP - Good monitoring tools - Stable remote connections with UAC ability - New UI looks nice

Cons: I am not a huge fan of having to enter the admin password for the device every time I want to start a "take control" session. I understand the security justifications but have used other remote managers where this isn't the case.

Pros: Layout of the screen making it easy to navigate multiple clients. The remote access of various forms is a must for easy client support.

Cons: Updates with new features are minimal. Asset and software reporting could be greatly improved. AI Scripting would be a nice to have.