Paycom

Pros: Paycom assigns a specialist to help you through any issues or concerns, and they typically respond the same day, often within the hour. It is a one-stop shop for all your business needs, including benefits, payroll, financial reporting, and all HR related functions.

Cons: While I know some webinars summarize Paycom updates, it would be nice if there were more detailed videos for each change. Something that not only describes the change but also explains how it will affect different functions going forward.

Pros: Customer Support, ESS, Time Tracking, Single System, LMS, ease of payroll processing and customizable reporting.

Cons: On occasion Paycom makes changes behind the scenes and we don't get clear notice of these changes/updates, if we get a notice at all.

Pros: I like the idea of how user friendly it is. It is much easier processing payroll in comparison to ADP.

Cons: We have been having a ton of issues with Paycom since we started. There has been things that relate to a little bit of everything whether it is benefits, taxes, payroll, etc.

Pros: What I like most about Paycom is how user-friendly the software is. It’s very easy to navigate and find what you need. The new IWant feature has also been very helpful because employees can ask their own questions instead of always coming to me as the payroll admin. I also really appreciate their customer service team. They always respond quickly and are very helpful whenever I have questions.

Cons: One thing I like least about Paycom is that some features can take time to learn when they are first introduced or updated. However, they do a great job providing training sessions and resources for new features, which makes the transition much easier and helps users get comfortable quickly.

Pros: Easy navigation for managers and employees. Training is offered to managers if needed. Customer support is a live person that answers.

Cons: Sometimes not notified if an update has happened and it changes things for us on our screen or procedure.

Pros: Paycom offers an easy-to-use platform that keeps payroll, benefits, and employee information all in one place. The self-service tools are helpful for employees and managers, and the reporting features make HR tasks more efficient and organized.

Cons: Some reports and workflows can take time to learn, especially for new users. Customer support response times can occasionally be slower during peak periods, and certain customizations are limited.

Pros: The ability to have all actions for the life cycle of an employee housed in one system is paramount. Most items link up quite well and allow managers, employees and HR to see what is important to them. Very few bugs or issues to be found.

Cons: There are some items that the client can't build or see which can be frustrating but having a good specialist on your team can minimize that frustration.

Pros: Everytime you turn around, Paycom is developing something new. Innovation is their middle name! And could we please give our client rep, [sensitive content hidden], a round of applause?! She is like a dog with a bone and chews on an issue until there is nothing left to chew on.

Cons: Some things don’t integrate. For instance, in payroll, there are 3-4 fields indicating whether an EE is hourly or salary.

Pros: My account rep is helpful. He's able to answer all my questions and help whenever needed. Easy to create needed reports.

Cons: The fact that each module costs extra money. The features we have work well and I am able to get everything I need completed.

Pros: Customer support and ease of use. Everyone has been helpful, patient and they take the time to truly understand the issues that we might have and walk us thru the solutions.

Cons: As a small business, we would like easier access to information showing all payroll related fees per client code. This would make it easier to determine payroll percentages per client code monthly, quarterly and yearly.

Pros: Paycom built their system from the bottom up which runs smoothly, they did not purchase modules to add to their system which ends up having many disconnect for the customers according to the 20 years of experience with payroll HRIS systems.

Cons: Paycom is adding new features which is great, but the clients should have access to certain processes to understand it better as the company's subject matter expert (SME) using Paycom it would be helpful when they have an issue or correction.

Pros: I have used many other payroll platforms and Paycom’s customer service is top notch! They are always available when I need them and are experienced enough to solve my issues quickly.

Cons: Building the performance reviews require multiple layers to get to the final product. If you have a complicated review, that are different for each position, the platform is not user friendly.

Pros: I like that Paycom is customizable and can be set up and adjusted at the client level for most changes. A lot of changes I've needed with other HRIS systems can be done and the step by step instructions in the help center are updated and actually useful. I enjoy the reporting and analytics as well.

Cons: Many of the customizations require changing items in multiple locations to work. Some things are clunky or titled in a way that is different than other HRIS systems so finding, locating, and understanding on your own can be quite difficult. Changes are multi-steps and sometimes require you change things in unrelated areas to work. I use the ATS daily. My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED. I understand why, but applicants, especially those that apply via a sponsored ad on Indeed or other sites, not only cost us time, but also money and aren't even able to be considered. Getting to spend more time on good or possible candidates would make a huge difference in the time and dollars we spend.

Pros: What I liked most about Paycom was the opportunity to grow professionally in a fast-paced environment while working with an all-in-one payroll and HR platform. I appreciated the efficiency of the system, the automation tools, and the ability to develop strong payroll, compliance, and customer service skills.

Cons: Lack of information surrounding payroll taxes, processing, tax credits and how they flow to the cash requirements with no detail at all.

Pros: Paycom is easy to navigate but most importantly the support is always there even if I have the smallest question.

Cons: They have a few tasks that I wish we can complete in one motion when it comes to recruiting but like anything else it will hopefully come in due time

Pros: Everything on Paycom is quick and easy to do. Since the program uses one code for everything, it's very streamline and intuitive. I've tried other payroll providers in the past that were difficult to navigate and each task involved opening multiple windows. We were able to replace several programs with only Paycom. The app is a great resource, and our managers can use it on the fly in the field. They also have amazing customer service, when I do need help they respond right away, and offer advice and guidance on how to use the tools.

Cons: There's honestly very little I don't like, but one that that was tricky is it's VERY customizable. There are features that I was slower to use because there was a bit of work up front to make them do what I wanted. Once you put the time in to set it up though, it save so much time in the long run having your processes automated.

Pros: I have been so impressed with the customer support. A designated specialist who is a part of a team who knows our company and always responds. They are quick to resolve issues we experience and always update the system to be easy to use.

Cons: The system is constantly updating - which while great - can be difficult to keep up with the new changes and features.

Pros: The ability to accurately capture time and attendance, inclusive of labor distribution for both office and field employees.

Cons: The fact that some information is reported on Central time instead of the employer's time zone can get confusing.

Pros: As an HR team at a mortgage company, using Paycom provides significant advantages in managing a fast-paced and highly regulated workforce. Its all-in-one platform streamlines payroll, onboarding, time tracking, benefits administration, and compliance management, helping HR professionals reduce manual tasks and improve accuracy. For mortgage companies specifically, Paycom’s automation and reporting tools can support compliance with industry regulations while giving employees easy access to self-service features for pay, PTO, and benefits. The platform also enhances efficiency by centralizing employee data in one secure system, allowing HR teams to focus more on employee engagement, recruitment, and organizational growth rather than administrative processes.

Cons: The platform can feel complex and overwhelming, particularly during implementation however this is a good thing because of the Varity of things the system has to offer

Pros: I like how simple it is to send out payments and to be able to redeem your money. Quick access is always a plus

Cons: I don't have any complaints as of right now.I am new to this system , but so far , I do like how it runs

Pros: User-friendly platform with strong payroll accuracy, employee self-service features, and efficient onboarding tools.

Cons: Customer support response at times can be inconsistent, and some reporting/customization features are limited.

Pros: Moving to Paycom was a huge money saver for us. Paycom is very easy to use and our staff love it...

Cons: Moving from the transition team was hard as it was not clear to us who we were to reach out to for different tasks.

Pros: I love the support Paycom gives. The value for the money is great its only $14 dollars for each person and the accounting and expense management is good to use as well.

Cons: In timecard search you have to refresh it several times to get the total hours and do it each time. I think Paycom is great for small business management.